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Rated 1 out of 5 stars

Worst customer service!!! Their products isn't worth the money!!! They take your money and don't send you what you ordered!!! This company isn't worth ordering from!!! THE ABSOLUTE WORST PRODUCT ON TH... See more

Rated 5 out of 5 stars

What made the experience great is that CannaAid always comes through with nothing but the best products EVERY.SINGLE.TIME I ordered the NEW Peak THC-A High Potency 1ml Carts the flavors I chose were M... See more

Rated 4 out of 5 stars

Fine products at a semi-reasonable price, though online competitors do offer much of the same at a slightly lower price per unit/serving. That said, the service was responsive and shipping fast. If on... See more

Rated 4 out of 5 stars

Giving 4 stars instead of 5 because I absolutely love the CannaAid gold label reserve vapes. The first time I bought the Kandyland, and I loved it (tasted just like cotton candy) so my next order was... See more

Company details

  1. Vitamin and Supplements Store

Written by the company

Welcome to CannaAid, your number one destination for industry-leading hemp-derived products. We are committed to pioneering the hemp industry, and with a robust variety of products boasting the most cannabinoids and highest potency, we're taking standards to new heights. With CannaAid, you're not just choosing superior quality, you're choosing an extraordinary journey backed by nature's best offerings. Join us in exploring a world of hemp beyond the ordinary.


Contact info

3.3

Average

TrustScore 3.5 out of 5

335 reviews

5-star
4-star
3-star
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1-star

Replied to 35% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Overall good experience

The company is great, the first product ordered was wonderful, the second not so much. It very frequently gets clogged and frequently leaks.
Very prompt shipping!

July 24, 2024
Unprompted review
Rated 1 out of 5 stars

Order says shipped

Order says shipped, with tracking number, but tracking status still just says shipping label created weeks later. Have tried calling, unable to get person on phone. Left voice mails, no response. Have emailed, no response. Have filled out form online to be contacted, no response. Company quickly took my money, have no product to show for it and no way to contact Company and actually get a response. Seems like a complete scam to me! I guess my only option left is to contact bank and claim as fraudulent charge. Completely unsatisfied!

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

I never received my order

I never received my order. Ordered on July 8th and still no tracking information other than shipping label created. I have emailed three times and left two voicemails and received no response.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Love the products

Love the products. I am a repeat customer and will continue to come back. I have even sent others to this brand. Fast shipping and have Never had any issues.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

The products are great

The products are great. The speed at which my order comes to me is great.
Customer service is non-existent at your company however. Phone goes unanswered.
No one returns your "urgent" message. No one answered even 1 of my ten emails this past week. Really should work on that

July 6, 2024
Unprompted review
Rated 2 out of 5 stars

Can't get ahold of customer service

I like the products I have ordered, what I don't like is the fact I have called customer service 3 times and sent 2 emails and still no response. My most recent order I placed did not have the free item in the order but still has the advertisement on their website, also it could be a coincidence but after after 2 different orders using different payment methods both payment methods had a fraud charge on them within a week of my orders. So that and the fact that they won't call me back or even answer an email makes me more suspicious. Customer service can make or break a business. Do better!!!

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

I never received my order, this website is a scam.

I never received my order. I got an email saying the shipping label was printed, but it never actually shipped. I emailed the Cannaaid team 4 times and called and left them a voicemail and never received any response. I'm pursuing a chargeback through my credit card to obtain a refund. No idea what's going on at this place but I cannot recommend ordering from them.

July 18, 2024
Unprompted review
Rated 4 out of 5 stars

Giving 4 stars instead of 5 because I…

Giving 4 stars instead of 5 because I absolutely love the CannaAid gold label reserve vapes. The first time I bought the Kandyland, and I loved it (tasted just like cotton candy) so my next order was one Kandyland and one Gelato disposable. My only complaint is that this Kandyland vape tastes like banana, not like the original. I'm wondering if I received the wrong product in the correct packaging, but I haven't received a response from their customer service yet. Maybe they'll respond soon...?

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

Placed order

Placed order. Never came. Extremely disappointing from what was a usually reliable service. Moving on 👎

July 4, 2024
Unprompted review

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