Worst customer service!!! Their products isn't worth the money!!! They take your money and don't send you what you ordered!!! This company isn't worth ordering from!!! THE ABSOLUTE WORST PRODUCT ON TH... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What made the experience great is that CannaAid always comes through with nothing but the best products EVERY.SINGLE.TIME I ordered the NEW Peak THC-A High Potency 1ml Carts the flavors I chose were M... See more
Fine products at a semi-reasonable price, though online competitors do offer much of the same at a slightly lower price per unit/serving. That said, the service was responsive and shipping fast. If on... See more
Giving 4 stars instead of 5 because I absolutely love the CannaAid gold label reserve vapes. The first time I bought the Kandyland, and I loved it (tasted just like cotton candy) so my next order was... See more
Company details
Written by the company
Welcome to CannaAid, your number one destination for industry-leading hemp-derived products. We are committed to pioneering the hemp industry, and with a robust variety of products boasting the most cannabinoids and highest potency, we're taking standards to new heights. With CannaAid, you're not just choosing superior quality, you're choosing an extraordinary journey backed by nature's best offerings. Join us in exploring a world of hemp beyond the ordinary.
Contact info
106 N Commercial Dr., 28115, Mooresville, United States
- 704-275-8715
- hello@cannaaidshop.com
- cannaaidshop.com
Replied to 35% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My card number was leaked after using…
My card number was leaked after using this site. 1.5k charge from Kenya airways.
Always get my delivery on time very…
Always get my delivery on time very fast love the products.
Everything arrived as promised in a…
Everything arrived as promised in a very short period of time. The pricing is excellent.
Great product
Great product, quick shipping, and an excellent assortment of items
I tried the gummies and was very happy…
I tried the gummies and was very happy with the buzz it enjoyed from it
Overall good experience
The company is great, the first product ordered was wonderful, the second not so much. It very frequently gets clogged and frequently leaks.
Very prompt shipping!
Order says shipped
Order says shipped, with tracking number, but tracking status still just says shipping label created weeks later. Have tried calling, unable to get person on phone. Left voice mails, no response. Have emailed, no response. Have filled out form online to be contacted, no response. Company quickly took my money, have no product to show for it and no way to contact Company and actually get a response. Seems like a complete scam to me! I guess my only option left is to contact bank and claim as fraudulent charge. Completely unsatisfied!
Good company! …
My last order of 3 vape pens were delivered on Monday. Fast shipping, solid product. I love these vape pens, will buy again from them.
Night time relief
My wife really likes the sleep aid product it helps her sleep all night
I never received my order
I never received my order. Ordered on July 8th and still no tracking information other than shipping label created. I have emailed three times and left two voicemails and received no response.
Love the products
Love the products. I am a repeat customer and will continue to come back. I have even sent others to this brand. Fast shipping and have Never had any issues.
Why does Cannaaid continue to use…
Why does Cannaaid continue to use faulty disposable devices??? Everyone knows ikrusher are the worst. I’m sitting on many devices that are clogged and useless. What a waste of money.
The products are great
The products are great. The speed at which my order comes to me is great.
Customer service is non-existent at your company however. Phone goes unanswered.
No one returns your "urgent" message. No one answered even 1 of my ten emails this past week. Really should work on that
Can't get ahold of customer service
I like the products I have ordered, what I don't like is the fact I have called customer service 3 times and sent 2 emails and still no response. My most recent order I placed did not have the free item in the order but still has the advertisement on their website, also it could be a coincidence but after after 2 different orders using different payment methods both payment methods had a fraud charge on them within a week of my orders. So that and the fact that they won't call me back or even answer an email makes me more suspicious. Customer service can make or break a business. Do better!!!
I never received my order, this website is a scam.
I never received my order. I got an email saying the shipping label was printed, but it never actually shipped. I emailed the Cannaaid team 4 times and called and left them a voicemail and never received any response. I'm pursuing a chargeback through my credit card to obtain a refund. No idea what's going on at this place but I cannot recommend ordering from them.
Giving 4 stars instead of 5 because I…
Giving 4 stars instead of 5 because I absolutely love the CannaAid gold label reserve vapes. The first time I bought the Kandyland, and I loved it (tasted just like cotton candy) so my next order was one Kandyland and one Gelato disposable. My only complaint is that this Kandyland vape tastes like banana, not like the original. I'm wondering if I received the wrong product in the correct packaging, but I haven't received a response from their customer service yet. Maybe they'll respond soon...?
Placed order
Placed order. Never came. Extremely disappointing from what was a usually reliable service. Moving on 👎
Fantastic online CBD store
I am so glad that I found this online source for Peak gummies that I use for sleep. Ordering here is easy and they ship very quickly. A++++
I did not receive the strains I…
I did not receive the strains I ordered, which was a bummer. I tried emailing customer service about it and they ignored me.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








