The Canny Company Ltd Reviews 

228
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's effectiveness in stopping dogs from pulling, transforming walks into a more enjoyable experience for both pets and owners. Many highlight the high quality and thoughtful design of the collars, noting they are well-made and comfortable for their dogs compared to other options. People also appreciate the straightforward ordering process and the fast, efficient delivery service. However, some customers also noted concerns regarding product sizing, particularly for larger or giant breeds. Reviewers mentioned that the "giant breed" sizing might not accommodate truly massive dogs, leading to collars being too small or not fitting correctly for dogs with specific neck and muzzle lengths.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality and effectiveness in... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of the straps, collar,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

User experience

People report positive experiences with the user experience, finding products easy to fit, use, and control,... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered the collar and lead for our year old Australian Labradoodle who we rehomed 12 weeks ago . He had never been walked on a lead with previous owners , so pulled a lot on normal collar . We tri... See more

Company replied

Rated 5 out of 5 stars

Purchased on recommendation. My seven month old 30kg large puppy had become dangerous to walk as she would lunge and pull. I was fearful of being pulled over and badly hurt. Instantly the Canny collar... See more

Company replied

Rated 5 out of 5 stars

Best collar we have tried. Recommended by our dogs always does trainer and both dogs instantly stopped pulling! So much more control when walking them, which is now a much more pleasant experience for... See more

Company replied

Rated 5 out of 5 stars

Delivered promptly. The Canny collar does work, but despite following your instructions, they can come off of two of the three dogs. However I am pleased with the purchases. Other similar halters have... See more

Company replied


Company details

  1. Dog Trainer
  2. Dog Walker
  3. Pet Trainer

Written by the company

The Canny Company manufacture and promote a small range of dog walking products including the popular Canny Collar, the best anti-pull head collar to help train dogs not to pull on the lead, transforming even the worst pullers into happy, well-behaved pets. Simple to fit, easy to use, kind, safe & comfortable, the unique 'behind-the-head' design of the Canny Collar means that it doesn't ride into your dog's eyes nor yank her head to one side. Voted 'Best New Product' by the UK pet industry when first launched, it is still a firm favourite with dog owners, trainers, pet stores and veterinarians. Our mission is to help owners enjoy walking their dog. The Canny Collar helps take away the stress, frustration and embarrassment of walking with a pulling dog, not to mention the worry of being pulled over and causing injury to you both. When you choose a Canny Collar, you're not alone. To date over one million owners have now trained their dogs to walk well on lead using a Canny Collar. Join them today and enjoy a lifetime of walking your dog stress-free on a loose lead.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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4.8

All reviews

(228)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant product

Brilliant product - Tia didn’t really like it at first but she is a proper little madam - now she has got used to it being a bit different she totally accepts it and walks are now so enjoyable rather than a bit of a tussle! Highly recommended 😊😊😊

July 30, 2023
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Reply from The Canny Company Ltd

Thank you Frances for such a positive endorsement. 😊 We're delighted that you are now enjoying your walks so much more with Tia. Good luck with your training! 🙌 🐾

Rated 5 out of 5 stars

Ordered with ease online

Ordered with ease online. Quick delivery.

August 9, 2023
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Reply from The Canny Company Ltd

Thank you for taking the time to leave a review. We are very happy that we could meet your expectations on easy ordering and quick delivery. 😊

Rated 5 out of 5 stars

A good product

A good product, reasonably priced and it seems to be working well with both my dogs

August 6, 2023
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Reply from The Canny Company Ltd

Thank you Janet, we are happy that we could meet your expectations on quality and price. 😊 Good luck with training your dogs. 🐾

Rated 5 out of 5 stars

Second time around …

This is my second collar for my baby the first was lost by my son but now we are up and running the collar has stopped the pulling I always recommend to friends with dogs that pull the canny co posting very Quick arrived next day Which was supper quick thank you

August 6, 2023
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Reply from The Canny Company Ltd

Thank you so much for your review Margaret and also for recommending us to your friends, it is much appreciated. 😊 Glad to hear you are now back on track with your training. 🐾

Rated 3 out of 5 stars

Good strong looking product

Good strong looking product, but dog managed to remove muzzle strap in seconds!

July 30, 2023
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Reply from The Canny Company Ltd

Hello Alice, thank you for your review. We are pleased to hear you are happy with the product quality.
Please take a look at our FAQ here for help with keeping the nose band in place; https://www.cannyco.co.uk/pages/faq

Many thanks,
Emma

Rated 5 out of 5 stars

Prompt service

Prompt service, delivered on time, great product

July 16, 2023
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Reply from The Canny Company Ltd

Thank you Michael, we are happy that we could meet your expectations on product quality and customer service. 😊

Rated 5 out of 5 stars

Efficient service

Efficient service, the collar arrived on the specified day and met the high quality standards expected.

July 3, 2023
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Reply from The Canny Company Ltd

Happy that we could meet your expectations on product quality and customer service Ian. 😊

Rated 5 out of 5 stars

Fantastic well made collar

Delivery great product brilliant so well made

July 11, 2023
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Reply from The Canny Company Ltd

Thank you for your kind comments about the quality of our product Lorraine. 😊 Good luck with training your dog! 🐾

Rated 5 out of 5 stars

The collar and lead are very good…

The collar and lead are very good quality and arrived promptly.

July 2, 2023
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Reply from The Canny Company Ltd

Thank you for your kind review. We are so happy you are pleased with the quality of your products 😊🐾

Rated 5 out of 5 stars

Collar

Love the collar, colour is lovely and looks great on my doggo. Quick delivery too.

June 25, 2023
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Reply from The Canny Company Ltd

Thank you Trish, we are delighted that you are happy with your Canny Collar! 🙌 🐾 😊

Rated 5 out of 5 stars
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Reply from The Canny Company Ltd

Thank you so much Mark, we're delighted that we could meet your expectations of customer service. 😊 🙌

Rated 5 out of 5 stars

Excellent service

June 7, 2023
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Reply from The Canny Company Ltd

Thank you for your feedback Karen, we are happy that we could meet your expectations on customer service. 😊

Rated 4 out of 5 stars

Quick and fast delivery

Quick and fast delivery. Unfortunately my dog didn't take to it so returned the collar.

June 5, 2023
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Reply from The Canny Company Ltd

Thank you for your feedback and sorry the collar didn't work out for you on this occasion.

Rated 5 out of 5 stars

Best control collar EVER

We have used Halti and other brand collars, these are not only simpler in design they work fantastic on our 3 australian shepherd's. You even get discounts for un boxed items. There is a reason they use these for guide dogs. Awesome.

May 31, 2023
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Reply from The Canny Company Ltd

Thank you so much Jason for such positive feedback. 😊 We are really pleased that you are able to enjoy walking your Australian Shepherds on a Canny and the design works well for you. 🙌 Good luck with training your dogs. 🐾

Rated 5 out of 5 stars

Great quality

Good for dogs that pull keeps under control and very good quality

June 12, 2023
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Reply from The Canny Company Ltd

Thank you for taking the time to leave a review Irene, we're delighted that you are able to control your dog with the Canny and that we could meet your expectations on product quality. 😊 🐾

Rated 5 out of 5 stars

Life saver

Life saver with my OEB
Doesn’t pull at all now, great collar.

May 29, 2023
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Reply from The Canny Company Ltd

Thank you so much for your kind review! We are so pleased to hear you have had great success with your Canny Collar! 🐾😍

Rated 5 out of 5 stars

Excellent product which really works.

The collar and lead arrived on time.
I have tried several leads collars and harnesses before to stop my dog pulling with no joy. I was sceptical about this too but what a surprise. It really does work and taking my dog for a walk now is an absolute pleasure. I can't believe how good this product is and my dog looks so comfortable wearing it.

June 6, 2023
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Reply from The Canny Company Ltd

Thanks Donald, we are delighted you are finding walking your dog a pleasure! Thank you for taking the time to share your positive review, it means the world to us! 🥰

Rated 5 out of 5 stars

Very good service and engagement

Very good service and engagement, especially when there was an issue with the mail carrier.

May 8, 2023
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Reply from The Canny Company Ltd

Hi Fraser, Thankyou so much for your review! I'm glad we were able to help :)

Rated 5 out of 5 stars

Does exactly what it says in the tin

Does exactly what it says in the tin! The ‘train not strain’ is aided by this product. Our GR isn’t a fan of the strap over her nose but she’s walking so much better. Great product.

April 24, 2023
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Reply from The Canny Company Ltd

Thank you Darren for your positive feedback, much appreciated. 🙌 Good luck with training your GR, she will gwet used to the Canny with time. 😊 🐾

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