The Canny Company Ltd Reviews 

228
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's effectiveness in stopping dogs from pulling, transforming walks into a more enjoyable experience for both pets and owners. Many highlight the high quality and thoughtful design of the collars, noting they are well-made and comfortable for their dogs compared to other options. People also appreciate the straightforward ordering process and the fast, efficient delivery service. However, some customers also noted concerns regarding product sizing, particularly for larger or giant breeds. Reviewers mentioned that the "giant breed" sizing might not accommodate truly massive dogs, leading to collars being too small or not fitting correctly for dogs with specific neck and muzzle lengths.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality and effectiveness in... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of the straps, collar,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

User experience

People report positive experiences with the user experience, finding products easy to fit, use, and control,... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered the collar and lead for our year old Australian Labradoodle who we rehomed 12 weeks ago . He had never been walked on a lead with previous owners , so pulled a lot on normal collar . We tri... See more

Company replied

Rated 5 out of 5 stars

Purchased on recommendation. My seven month old 30kg large puppy had become dangerous to walk as she would lunge and pull. I was fearful of being pulled over and badly hurt. Instantly the Canny collar... See more

Company replied

Rated 5 out of 5 stars

Best collar we have tried. Recommended by our dogs always does trainer and both dogs instantly stopped pulling! So much more control when walking them, which is now a much more pleasant experience for... See more

Company replied

Rated 5 out of 5 stars

Delivered promptly. The Canny collar does work, but despite following your instructions, they can come off of two of the three dogs. However I am pleased with the purchases. Other similar halters have... See more

Company replied


Company details

  1. Dog Trainer
  2. Dog Walker
  3. Pet Trainer

Written by the company

The Canny Company manufacture and promote a small range of dog walking products including the popular Canny Collar, the best anti-pull head collar to help train dogs not to pull on the lead, transforming even the worst pullers into happy, well-behaved pets. Simple to fit, easy to use, kind, safe & comfortable, the unique 'behind-the-head' design of the Canny Collar means that it doesn't ride into your dog's eyes nor yank her head to one side. Voted 'Best New Product' by the UK pet industry when first launched, it is still a firm favourite with dog owners, trainers, pet stores and veterinarians. Our mission is to help owners enjoy walking their dog. The Canny Collar helps take away the stress, frustration and embarrassment of walking with a pulling dog, not to mention the worry of being pulled over and causing injury to you both. When you choose a Canny Collar, you're not alone. To date over one million owners have now trained their dogs to walk well on lead using a Canny Collar. Join them today and enjoy a lifetime of walking your dog stress-free on a loose lead.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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4.8

All reviews

(228)

59 reviews in the last 12 months

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Rated 5 out of 5 stars
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you for taking the time to leave a review, we are very happy that you were satisfied with both your product and the delivery time. 😊

Rated 5 out of 5 stars

Making life a lot easier

Making life a lot easier. ❤️

January 2, 2024
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Reply from The Canny Company Ltd

Great news Fiona, thanks for letting us know and good luck with training your dog. 😊 🐾

Rated 5 out of 5 stars

Great collar,

Tried various collars but without success until I bought Canny collar. Easy to order and quick delivery. Very easy to use and my dog walks a lot better. Thanks Canny

January 2, 2024
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Reply from The Canny Company Ltd

Great to hear that you found a solution that works for you and your dog Julie! 😊 Thank you so much for sharing your experience and good luck with walking your dog. 🐾 🙌

Rated 5 out of 5 stars

I would definitely recommend it to anyone that needs one

The haughty is absolutely fantastic it fits my St Bernard very well he loves it walt's nicely on it controls very well on it and we don't have any problems with him

January 2, 2024
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Reply from The Canny Company Ltd

Thank you Mary for your recommendation and for sharing your experience with the Canny on your St Bernard. We hope that it allows you both to enjoy many happy walks together. 😊 🐾

Rated 5 out of 5 stars

Fantastic product

Very quick delivery even as it was Christmas. I emailed with a query at it was resolved within a couple of hours. Cannycollar is amazing it’s settled my young whippet down on a walk and now I’m starting to use one on my older whippet. They are the best! Would totally recommend 5 star 🌟.

December 27, 2023
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Reply from The Canny Company Ltd

Thank you so much Kim for that glowing review! 🙌 🤩 We are delighted that the Canny has helped your young whippet and that you can now both enjoy your walks together. 😊 🐾 Good luck with your training and best wishes for a happy and prosperous New Year.

Rated 5 out of 5 stars

Win win all round.

This collar works for the pulling dog,with immediate improvement. Having had 8 german Shepard s over more than 40 yrs I can honestly say this works. The biggest bonus for the owner is the reduction of stress which feeds back to the dog and calms him more. A win win, less stress means relaxed dog and very happy owner.

December 22, 2023
Unprompted review
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Reply from The Canny Company Ltd

Thank you so much Bill for taking the time to leave such a positive review! It means a lot coming from someone who clearly has many years experience of owning dogs. 🙌 We're delighted that the Canny is working so well for you and your GS and that walks are more relaxed. 😊 Good luck with your walking training and Merry Christmas! 🐾 🎅🏽

Rated 2 out of 5 stars

My dog is very reluctant to wear this

My dog is very reluctant to wear this. I found that the nose piece came off too easily while he protested, meaning that I had to keep stopping and struggling to fit the nose piece back on him while out walking. I was under the impression that the nose piece was "padded for comfort"which it isn't it's just a strip of nylon. If this means I haven't followed the instructions properly that is because there wasn't any.

October 26, 2023
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Reply from The Canny Company Ltd

Hi Eddie - we are sorry you are not getting the results you hoped for. For this particular problem, you will find a solution here: https://www.cannyco.co.uk/pages/faq.

The reason you didn't receive any instructions was because in your order, you opted for the discounted loose version of the collar which as stated at time of purchase, does not come with the outer box or instructions saving you money. The fitting instructions can be found on our website here: https://www.cannyco.co.uk/pages/fitting-canny-collar

Rated 5 out of 5 stars

I have used these collars since my…

I have used these collars since my Golden Retrievers were youngsters, they are now 6 years old so this is my second purchase. I would definitely recommend them for comfortable walking for large overly excitable dogs,

November 1, 2023
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Reply from The Canny Company Ltd

Thank you so much Michelle for your kind words, we're so glad you are happy with your Canny Collars! 🐾😊

Rated 5 out of 5 stars

Very promptly delivered

Very promptly delivered, nice quality product.. fits well and seems to be helping with her issues although early days !!

October 31, 2023
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Reply from The Canny Company Ltd

Thanks Amanda for taking the time to leave a review. 😊 We're happy that we could meet your expectations on product quality and speedy delivery time. Good luck with your walking training, we heop you both enjoy many happy walks together. 🐾

Rated 5 out of 5 stars

Just the right size

Harness came very quickly, good quality and size was just right.
Would use again.

September 26, 2023
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Reply from The Canny Company Ltd

Thank you Pippa and good luck with walking your dog. 😊

Rated 5 out of 5 stars

The day after I placed my order it was…CANNY COLLAR

The day after I placed my order it was delivered..
Canny collar was recommended to me. Ive tried various things to stop my old english sheepdog pulling on a walk .First time he wore this he was 80% better than before.
He's a pleasure to go walking with now.

September 28, 2023
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Reply from The Canny Company Ltd

Thank you so much Hazel for leaving a review. We are delighted that the Canny is helping you to enjoy your walks with your Old English. 😊 🐾

Rated 5 out of 5 stars

Canny collar

Best collar ever invented - makes walking our dog so much more pleasant - he pulled on lead continuously and this no longer happens

September 30, 2023
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Reply from The Canny Company Ltd

Thank you so much Geoff for taking the time to leave us such a glowing review! 😊 We're very happy that you can now enjoy walks with your dog. 🤩 🐾

Rated 5 out of 5 stars

Fantastic product

Fantastic product, changed our experience of walking the dogs Really easy to put on and dogs happy with them

August 28, 2023
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Reply from The Canny Company Ltd

Thank you so much Alison for taking the time to share your experience of the Canny Collar. 😊 We're delighted that it has enabled you to easily walk your dogs and we hope you enjoy many happy walks together. 🐾 🙌

Rated 5 out of 5 stars

Great Website and Fab Products

Website easy to navigate and advised of deals on the product I was looking at. Kept up to date when product was sent out for delivery and arrived quick.
Cannot recommend the collar and leash enough, it has made a huge difference and helping massively with training

August 30, 2023
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Reply from The Canny Company Ltd

Hi Willow, Thank you so much for your review. We're so pleased to hear you are happy with the service provided, and having great success with the training. Have a great weekend! 😊

Rated 5 out of 5 stars

This product is fantastic

This product is fantastic!

My Uncle told me about this product after me complaining about how strong my dog can be when walking and it is amazing. I tried so many products on the market that didn't work. Some worked well but he would be able to get out of it. This one is almost perfect. The only thing that is slightly off is the length of time it takes to change the collar set up when letting him off leash at the park. I'm sure I'll get quicker over time so will be sticking with this in future!

August 30, 2023
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Reply from The Canny Company Ltd

Hi Rachel! Thank you for your lovely review, we are so pleased to hear that you have had great success with the Canny Collar and are finding walking your dog more of a pleasure. Wishing you happy walkies! 🐾🥰

Rated 2 out of 5 stars

I don't recommend this product

The website provided clear instructions on how to measure your dog in order to select the right size collar.

My order arrived quickly and was well packaged. Again, I was provided with clear instructions on how to fit and use the collar.

I fitted the collar as described and have used it at least 5x, but the slip line constantly falls off the dogs snout. Every few meters I need to stop the walk and refit the slip line. There have been occasions where it has dropped off, I've not noticed, and the dog has pulled to cross a road. I've made the decision not to use it any more and will look elsewhere a better quality product.
I don't recommend this product.

August 28, 2023
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Reply from The Canny Company Ltd

Hello Catherine, We are sorry to hear you are not happy with your Canny Collar. This is not the feeling we want our customers to go away with.
If you would like to email me emma@cannyco.com I can try and help you find a solution to the difficulties you have encountered.

Rated 5 out of 5 stars

How to tame an over-excited Spaniel

I bought one of these for my old Lab a few years ago (re-homed to me as a youngster), as he was so dreadful on a lead. It worked really well, so bought another to help me walk a friend's bonkers spaniel in the hope he wouldn't pull me over. So far so good.

August 24, 2023
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Reply from The Canny Company Ltd

Thank you so much for taking the time to leave a review and for giving us another go with another dog. 😊 Good luck with your training! 🐾 🙌

Rated 5 out of 5 stars

Great quality and very fast delivery

Great quality and very fast delivery.
Early days to say if it will stop the pulling but I’m sure when my puppy gets used to it it will be perfect

August 6, 2023
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Reply from The Canny Company Ltd

Thank you Mrs Jones for taking the time to leave a review. We are happy that we could meet your expectations on quality and delivery. 😊 You may also find the 'getting your puppy used to the Canny Collar' info useful at this link: https://www.cannyco.co.uk/pages/puppy-lead-training-canny-collar

Rated 5 out of 5 stars

It’s the only head collar my stubborn…

It’s the only head collar my stubborn dog will wear and it doesn’t hurt his nose like the rest . Stopped him pulling straight away he wore it , And he is a big strong dog. tried 3 other types first, but this is the best.

August 6, 2023
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Reply from The Canny Company Ltd

Thank you so much Lynn for sharing your feedback and positive experience of the Canny Collar. We are absolutely thrilled that you have got such a great result with your dog (sounds like a strong boy!). And of course, our ultimate aim with the Canny Collar is to help you to enjoy walking your dog, which it sounds like you are doing. 😊 Good luck with your training and if we can help with anything else, please don't hesitate to contact us. 🙌 🐾

Rated 5 out of 5 stars

At first the item did not arrive

At first the item did not arrive. I emailed cannyco and they replied very quickly and immediately refunded my postage. Then, after waiting for Royal Mail to deliver the collar, I was sent another collar, which arrived the next day via Parcel Force.
I never received the original collar. I think Royal Mail messed up there.
A big thumbs up to the Canny Collar Company.

August 1, 2023
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Reply from The Canny Company Ltd

Thank you Penny for your kind words, we're glad that we could eventually get this sorted for you. When orders leave us, we are in the hands of the carriers and on this occasion, unfortunately Royal Mail let us both down. We're happy that we could finally get your collar to you, good luck with your training. 😊 🐾

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