The Canny Company Ltd Reviews 

228
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's effectiveness in stopping dogs from pulling, transforming walks into a more enjoyable experience for both pets and owners. Many highlight the high quality and thoughtful design of the collars, noting they are well-made and comfortable for their dogs compared to other options. People also appreciate the straightforward ordering process and the fast, efficient delivery service. However, some customers also noted concerns regarding product sizing, particularly for larger or giant breeds. Reviewers mentioned that the "giant breed" sizing might not accommodate truly massive dogs, leading to collars being too small or not fitting correctly for dogs with specific neck and muzzle lengths.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality and effectiveness in... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of the straps, collar,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

User experience

People report positive experiences with the user experience, finding products easy to fit, use, and control,... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered the collar and lead for our year old Australian Labradoodle who we rehomed 12 weeks ago . He had never been walked on a lead with previous owners , so pulled a lot on normal collar . We tri... See more

Company replied

Rated 5 out of 5 stars

Purchased on recommendation. My seven month old 30kg large puppy had become dangerous to walk as she would lunge and pull. I was fearful of being pulled over and badly hurt. Instantly the Canny collar... See more

Company replied

Rated 5 out of 5 stars

Best collar we have tried. Recommended by our dogs always does trainer and both dogs instantly stopped pulling! So much more control when walking them, which is now a much more pleasant experience for... See more

Company replied

Rated 5 out of 5 stars

Delivered promptly. The Canny collar does work, but despite following your instructions, they can come off of two of the three dogs. However I am pleased with the purchases. Other similar halters have... See more

Company replied


Company details

  1. Dog Trainer
  2. Dog Walker
  3. Pet Trainer

Written by the company

The Canny Company manufacture and promote a small range of dog walking products including the popular Canny Collar, the best anti-pull head collar to help train dogs not to pull on the lead, transforming even the worst pullers into happy, well-behaved pets. Simple to fit, easy to use, kind, safe & comfortable, the unique 'behind-the-head' design of the Canny Collar means that it doesn't ride into your dog's eyes nor yank her head to one side. Voted 'Best New Product' by the UK pet industry when first launched, it is still a firm favourite with dog owners, trainers, pet stores and veterinarians. Our mission is to help owners enjoy walking their dog. The Canny Collar helps take away the stress, frustration and embarrassment of walking with a pulling dog, not to mention the worry of being pulled over and causing injury to you both. When you choose a Canny Collar, you're not alone. To date over one million owners have now trained their dogs to walk well on lead using a Canny Collar. Join them today and enjoy a lifetime of walking your dog stress-free on a loose lead.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(228)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Placed order with no issues

Placed order with no issues, product arrived within few days

March 25, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Please that we could meet your expectations with the ease of use of our website and a timely delivery. 😊 Thank you Dianne for taking the time to leave a review and good luck with training your dog. 🐾

Rated 5 out of 5 stars

These collars changed our lives

Website was easy to navigate, measuring and sizing information easy to follow and understand.
Items were quickly dispatched the fitting instructions brilliant, these collars have revolutionised puppy walks!

March 25, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you Callum for such a glowing review! We're happy that you found the website easy to use and that we could meet your expectations with our customer service. 😊 We hope you and your puppies enjoy many happy walks together. 🐾 🤩

Rated 5 out of 5 stars

Easy to order

Easy to order, dispatched and arrived quickly

April 2, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Happy that you found the ordering process easy Felicity. 😊 Good luck with training your dog. 🐾🐾

Rated 3 out of 5 stars

Struggling to get it on correctly

Struggling to get it on correctly, even though my dog sits patiently, thinking of giving up trying! When it is on it seems to help with the pulling issues

April 2, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you Nicki for taking the time to leave a review. When you say you are struggling to get it on, is it because of your dog wriggling or because you are having a problem with the instructions? If it is the latter, I hope the following helps: https://www.cannyco.co.uk/pages/fitting-canny-collar

Rated 5 out of 5 stars

Excellent service

Excellent service
Excellent product

April 2, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you Neil, happy that we could meet your expectations on product quality and customer service. 😊 Good luck with training your dog. 🙌 🐾

Rated 5 out of 5 stars

Amazing Service.

Great service, fast delivery. I ordered 2 canny collars but unfortunately had left the measuring of our dogs necks to my husband, the upshot was that the larger dogs collar perfectly fitted the smaller dog. I therefore had to return one of the collars and request a larger size. It was returned, replaced and received all within a week of my original order. Very happy and very impressed.

March 25, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you for sharing your experiences Jane, we are delighted that we could meet your customer service expectations. 😊

Rated 5 out of 5 stars

Great product

Great product, works well. Tolerated well by our Lurcher. Came promptly. No dropped points

March 25, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you Paul for taking the time to leave such positive feedback. 😊 We wish you the best of luck training your lurcher and hope you both enjoy many walks together. 🐾

Rated 5 out of 5 stars

Worth trying you won't regret it

Having done much research and probably buying every lead and collar to stop my puppy pulling as advertised as no pull items, we are still struggling with a 15months dog, as a last attempt to gain control we purchased a canny collar we are still getting the pup used to it but can already see improvement, will definitely persevere.

March 25, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you Colleen for taking the time to leave us a review and share your experience. Great that you can already see improvement and it is definitely a case of perseverance, consistence and progressively you will see an improvement in your dog's behaviour on lead. Good luck with your training. 😊 🐾

Rated 5 out of 5 stars

Fantastic all roundand fantastic…

Fantastic service and fantastic communication and what’s an actual difference the collar makes we have a springer and it’s amazing only springer owners will understand

February 28, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you so much Dawn for such a glowing review! 😊 We are delighted that we were able to meet your expectations of customer service. We're a small, family company so feedback like yours is what gets us out of bed in the morning! 🙌 Good luck with your springer training (you may have seen from our videos that springers are a popular breed with us here at Canny). If we can help with anything else, please don't hesitate to drop us a line. 🐾

Rated 5 out of 5 stars

These collars really are a game changer!…

These collars really are a game changer. I have 2 cocker spaniels that used to pull me like a rag doll on walks. It had become really unpleasant to go for a walk with them. Since getting these collars both dogs now walk calmly by my side without any pulling. Walks have become much more enjoyable, safer and less stress. Would highly recommend.

February 26, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you so much Kim for taking the time to share your experiences of the Canny Collar! We are delighted that it has been able to help you enjoy walking your cockers with nu pulling, stress or frustration. 😊 Best of luck with your training and if we can help with anything else, please don't hesitate to contact us. 🐾

Rated 5 out of 5 stars

Excellent

Excellent, fast delivery with tracking. I put it on my 1yr pld lab immediately and he was happy for me to adjust it etc. We went for short walk, just down the road and although he did manage to get the nose band off twice and didn't really like it, within less than 5 mins and lots of praise, he had given up and was walking to heel.
Usually, I am being dragged down the road, grabbing onto walls, railings etc.

February 21, 2024
Unprompted review
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you Helen for leaving such a positive (and graphic!) review. We hate to think what it would have been like having to grab on to things as your dog pulled you down the road! 😫 We hope that the Canny now allows you to enjoy walking your lab and that you have many happy times together. 😊 🐾

Rated 5 out of 5 stars

Wonderful place!

Wonderful place! Best quality dog food & toys. Great service for doggy bathing etc. Excellent value for your money. Dog foods have many varieties, but it is top quality with no nasty fillers/additives.
Dogs love the pampering 😊

February 11, 2024
Unprompted review
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you! 😊

Rated 5 out of 5 stars

Great high quality product

Great high quality product. The lead is so comfortable to hold and the nose collet must be comfy cos my doggy accepted it without scratching at his nose constantly

January 29, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you Karen for taking the time to leave a review. We are delighted that your dog has accepted the Canny Collar so easily and we hope you both have many more fun walks together. 😊 🐾

Rated 5 out of 5 stars

These collars are amazing

These collars are amazing! Stopped my dog pulling on walks instantly, the sizing is generous, I have a large dog and usualy struggle to find collars that fit but the canny collar fits perfectly and they have a good range of sizing for all breeds. This collar has been so effective in stopping pulling. Walking with my dog is now enjoyable and stress free thanks to this collar.

January 26, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you so much Christie for sharing your feedback and positive experience of the Canny Collar. We are absolutely thrilled that you have got such a great result with your large breed (sounds like a strong boy!). And of course, our ultimate aim with the Canny Collar is to help you to enjoy walking your dog, which it sounds like you are doing. 😊 Good luck with your training and if we can help with anything else, please don't hesitate to contact us. 🙌 🐾

Rated 5 out of 5 stars

Exceptional Collar

Very good service, quick delivery and kept me notified. The canny collar is exceptional. Our dog pulled and span round before we got this. From the first use he now walks right next to me like a show dog and he is so relaxed. He took to it straight away, there was no need to correct him in any way. I can’t believe how effective it is and it is gentle for the dog. He can drink, eat, sniff around and pant as and when he needs to. We all love it and could have done with one for the many years we have had dogs.

January 25, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Wow John, thank you so much for sharing your experience with us! 🙌 We are thrilled that the Canny is working so well for your dog and your family. 😊 It's lovely when you see a dog walking calmly by their owner's side and even better when that owner happens to be you! 😎 Plus doing the training in a gentle way means everyone is happy. We wish you all the best with your training and hope you all enjoy many happy walks together. 🐾 🐾

Rated 5 out of 5 stars

Brilliant product

Brilliant product. Excellent customer service. Received the product very quickly. Clear communication from ordering to receipt of product. The canny collar works brilliantly, no more pulling on a walk.

January 25, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you for taking the time to leave us a great review! We're so happy you are pleased with every aspect of service as well as the product itself! 😊

Rated 5 out of 5 stars

Canny is the best

Canny is the best

Excellent product and service
Canny is the best at controlling 60kg of Saint Bernewfie that we have found.

You need the time to train your four legged friend but it is also essential to follow the training guide so as to use the canny collar correctly.

January 5, 2024
The Canny Company Ltd logo

Reply from The Canny Company Ltd

Thank you so much Alistair for your kind words, we're delighted that the Canny is helping you to enjoy walking your big, strong boy. 🙌 🐾 We appreciate you also advising other dog owners to take the time to read though the instructions to get maximum benefit from their training collar. 👏👏👏

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look