The Canny Company Ltd Reviews 

228
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's effectiveness in stopping dogs from pulling, transforming walks into a more enjoyable experience for both pets and owners. Many highlight the high quality and thoughtful design of the collars, noting they are well-made and comfortable for their dogs compared to other options. People also appreciate the straightforward ordering process and the fast, efficient delivery service. However, some customers also noted concerns regarding product sizing, particularly for larger or giant breeds. Reviewers mentioned that the "giant breed" sizing might not accommodate truly massive dogs, leading to collars being too small or not fitting correctly for dogs with specific neck and muzzle lengths.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality and effectiveness in... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of the straps, collar,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

User experience

People report positive experiences with the user experience, finding products easy to fit, use, and control,... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered the collar and lead for our year old Australian Labradoodle who we rehomed 12 weeks ago . He had never been walked on a lead with previous owners , so pulled a lot on normal collar . We tri... See more

Company replied

Rated 5 out of 5 stars

Purchased on recommendation. My seven month old 30kg large puppy had become dangerous to walk as she would lunge and pull. I was fearful of being pulled over and badly hurt. Instantly the Canny collar... See more

Company replied

Rated 5 out of 5 stars

Best collar we have tried. Recommended by our dogs always does trainer and both dogs instantly stopped pulling! So much more control when walking them, which is now a much more pleasant experience for... See more

Company replied

Rated 5 out of 5 stars

Delivered promptly. The Canny collar does work, but despite following your instructions, they can come off of two of the three dogs. However I am pleased with the purchases. Other similar halters have... See more

Company replied


Company details

  1. Dog Trainer
  2. Dog Walker
  3. Pet Trainer

Written by the company

The Canny Company manufacture and promote a small range of dog walking products including the popular Canny Collar, the best anti-pull head collar to help train dogs not to pull on the lead, transforming even the worst pullers into happy, well-behaved pets. Simple to fit, easy to use, kind, safe & comfortable, the unique 'behind-the-head' design of the Canny Collar means that it doesn't ride into your dog's eyes nor yank her head to one side. Voted 'Best New Product' by the UK pet industry when first launched, it is still a firm favourite with dog owners, trainers, pet stores and veterinarians. Our mission is to help owners enjoy walking their dog. The Canny Collar helps take away the stress, frustration and embarrassment of walking with a pulling dog, not to mention the worry of being pulled over and causing injury to you both. When you choose a Canny Collar, you're not alone. To date over one million owners have now trained their dogs to walk well on lead using a Canny Collar. Join them today and enjoy a lifetime of walking your dog stress-free on a loose lead.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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4.8

All reviews

(228)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing

Great delivery time and amazing product

August 28, 2024
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Reply from The Canny Company Ltd

Thanks for taking the time to leave a review Dan, much appreciated. 😊 Delighted that we could meet your expectations and good luck with training your dog. 🙌 🐾

Rated 5 out of 5 stars

Brilliant collar

Brilliant collar, best one I’ve had. The website was clear and easy to understand explaining sizing/meadurements and all you needed to know to get the right one. Arrived as expected in good condition. Excellent service would definitely recommend.

July 29, 2024
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Reply from The Canny Company Ltd

Thank you so much Clare for leaving such a positive and glowing review! 😊 We're very pleased that we could meet your expectations on customer service and that the product was as you expected. 🙌 Best of luck with your dog training, we hope you both enjoy many happy walks together. 🐾 🐾

Rated 4 out of 5 stars

Our Canny Collar experience

No problem at all buying a Canny Collar on line, but my dog is just between the first and second size, the over the nose strap just meets, I have added the carabenas, but it is just OK. The collar is OK on the last hole. I am think this size should be for up to 26cm neck. However, if he had a larger size, it would be even easier for him to paw off the strap, he is going to take a lot of time to get used to it, but that’s not the fault of the Canny Collar!

June 24, 2024
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Reply from The Canny Company Ltd

Thank you Val for taking the time to leave a review. If you have an issue with your dog pawing off the nose band, you will find this link useful: https://www.cannyco.co.uk/pages/faq

Rated 4 out of 5 stars

Working well

We ordered one size too large but he’ll grow into it.
I gave 4 as the D rings are too small as quite fiddly for fingers, other than that it’s working well thanks

July 3, 2024
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Reply from The Canny Company Ltd

Thank you Richard for taking the time to share your experiences with the Canny Collar. We'll take on board your comments about the D rings for any future design revisions. 👍 Good luck with training your dog, hope you both enjoy many happy walks together. 😊 🐾

Rated 5 out of 5 stars

Collar is not elegant but it is effective

We must have tried nearly every halter/ harness / collar known to man on our headstrong rescue dog to the point of despair. It’s early days on this collar and although there are still attempts to plunge and pull they are becoming intermittent. The reward for not pulling makes it more comfortable as pressure is released from the noseband. She is more accepting of the fit of the collar because it does not ride up towards her eyes. We virtually had little hope of her ever accepting lead control but this is starting to work. We may soon have steady controlled walks. Money well spent.

July 3, 2024
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Reply from The Canny Company Ltd

Thank you so much Karen for taking the time to share your experiences with your rescue. We're delighted to hear that the Canny is helping both her and you to put some walking training in place and that you're starting to see the results. 🙌 We hope that your progress continues and that you both enjoy many happy walks together. 😊 🐾

Rated 5 out of 5 stars

Good product another size up from size…

Good product another size up from size 2 as this was rather tight however size 3 is vastly larger than expected to the point of being too big

July 1, 2024
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Reply from The Canny Company Ltd

Hi Paul and thanks for taking the time to leave a review. It's most unusual that the size 3 is much larger than the size 2. The width of the collar and noseband is wider, that is true, but the collars are designed to have some overlap between sizes so that the last two eyelets on a size 2 for example are equivalent to the first two eyelets on a size 3 and so on. Hope that helps.

Rated 4 out of 5 stars

Very good

Very good. Nuisance getting on and off.

July 1, 2024
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Reply from The Canny Company Ltd

Thanks for taking the time to leave a review Elaine. Sorry that you find the buckle fiddly, we did experiment with a plastic snap buckle but found that in some instances it compromised the safety of the dog.

Rated 5 out of 5 stars

Quick response

Quick response, great service

June 28, 2024
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Reply from The Canny Company Ltd

Thank you Sue, glad we could meet your expectations of customer service. 😊 🐾

Rated 5 out of 5 stars

Strong Labrador

My Labrador used to be on a halti but I noticed it would pull his head from the side and he was always pulling his neck, now with the canny collar he walks perfectly on a loose lead and I don’t have to worry about it hurting his neck, definitely worth the money.

May 30, 2024
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Reply from The Canny Company Ltd

Thank you for taking the time to leave a review Carla, it is much appreciated. We're very happy that you have successfully trained your Lab to walk nicely on a loose lead. 😊 We wish you all the best with your training. 🙌 🐾

Rated 5 out of 5 stars

Canny Collar

The trainer at our dog training class lent us a canny collar, and our young dog likes it better than the other things we've tried. He's strong and pulls, and the canny collar is working well at managing this. So we're using it most of the time!
Thankyou!

May 31, 2024
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Reply from The Canny Company Ltd

That's great news Elizabeth, thank you for sharing your experience. 🙌 We're delighted that the Canny is working out so well for you, good luck with training your young dog. 😊 🐾

Rated 5 out of 5 stars

The Canny Collar Is A Game Changer &…

The Canny Collar Is A Game Changer & The Whole Experience With The Canny Company Was Excellent In Every Possible Respect

May 28, 2024
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Reply from The Canny Company Ltd

Wow, that's a fantastic recommendation, thank you so much for sharing it with us. 🙌 We're absolutely thrilled that you got such a great result on the Canny. There's nothing like being able to walk your dogs without stress is there?! We know how it feels. Pleased also that we met your expectations of customer service, we're just a small family company so do our best to compete with the big boys. 😊

Best of luck with training your dog and if we can help with anything else, please don't hesitate to get in touch. 🐾

Rated 5 out of 5 stars

Bought a Canny Collar for my collie…

Bought a Canny Collar for my collie years ago and found it to be excellent. I went from not been able to walk him, to walking him with lead across my body no hands immediately.
So I knew what I needed for my Romanian Recue after she pulled me over for the 3rd time. Yet again immediate results. This now means I can walk them both on a coupler without any worries. Which results in varying walks as there's lots of lanes near me, that I just didn't dare walk them on before now. Thank you Canny Co for your 5 Star service, and your magical collar. Just wish you could come up with weight loss magic for owners now.
🌟🌟🌟🌟🌟

May 28, 2024
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Reply from The Canny Company Ltd

Thank you so much Michaela for your kind words, how lovely to hear from such a longstanding and loyal customer! We're thrilled that you have got such a good result with the Canny also on your rescue, it sounds like she was in urgent need of training. Being pulled over is no fun at all. 🤦🏻‍♂️

We are happy that you have been satisfied with our service and hope that you all enjoy many happy walks together. 🐾 As for the weight loss, well we think us dog walkers are probably fitter than most and that has to help, right?! But having a dog certainly makes you happier and that's the most important thing. 🤗🤗

Rated 2 out of 5 stars

They keep deleting my product review…

They keep deleting my product review which is such questionable practices.
It’s a great idea for the canny colossus however the D rings loop doesn’t match the largest buckle hole.
Our 1.5 year old Saint Bernard is on the 5th last buckle hole and the D rings loop doesn’t fit his neck already. I’d suggest buying a different product if you’d like to use it as a normal collar as well.

May 31, 2024
Unprompted review
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Reply from The Canny Company Ltd

Hello Gabrielle - the Judge Me reviews you left on our Australian site are not automatically published and due to one of our staff members there undergoing surgery, have not been monitored in the last few days. This has now been rectified and one of your reviews has been published, please accept our apologies. My understanding is that you will also receive a call from one of our Australian team over the next few days. The Canny Colossus is not designed to be used as a normal collar but in addition to your dog's resident collar for training purposes. This is why it does not have a D or O ring to attach a lead to in the same way as your dog's resident collar.

Rated 5 out of 5 stars

Great product for larger breeds

Great product for larger breeds, we tried collar for first time today and what a difference it has made with walking our 5 month old St Bernard!!

May 3, 2024
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Reply from The Canny Company Ltd

Thank you Danni, good luck with your dog training. 😊 🐾

Rated 5 out of 5 stars

Size 5 Canny Collar and Lead

The service and delivery was very swift. The product its self (lead and collar) are fantastic. The first collar my dog hasn't managed to wiggle free from.

May 3, 2024
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Reply from The Canny Company Ltd

Thank you Demi for taking the time to share your experience. We are happy that we could meet your delivery expectations and that you received your order quickly. 😊 Glad you like your collar and lead and hope that you enjoy walking your dog on them. 🐾

Rated 5 out of 5 stars

Fast delivery

Fast delivery! Works great under my dogs muzzle, I was used to walking him in a dogmatic headcollar so this is taking time to get used to handling my dog from a different position but so far so good. He is a 57kg Rottweiler

April 29, 2024
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Reply from The Canny Company Ltd

Thank you for taking the time to leave a review Carly, it is much appreciated. 😊 We are happy to hear that walking your Rottie is going well and wish you all the best with your dog training. 🐾 🙌

Rated 5 out of 5 stars

Great purchase again

Great purchase again. Using canny leads for years now. Really sturdy and well built

April 30, 2024
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Reply from The Canny Company Ltd

Thank you so much David for your kind words and loyalty to our products. 😊

Rated 5 out of 5 stars

Canny collar

Arrived promptly we'll packaged and in perfect condition.

April 29, 2024
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Reply from The Canny Company Ltd

Thanks June for sharing your experience and good luck with walking and training your dog. 😊 🐾

Rated 4 out of 5 stars

I really liked the concept of the…

I really liked the concept of the collar hence the 4 stars. Sadly it did not stop our 11 month old Irish Water Spaniel from pulling, and actually made him worse than wearing his Halti head collar that he hates. We will try again when he is older and calmer. lol!

April 29, 2024
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Reply from The Canny Company Ltd

Thank you for taking the time to leave your feedback Anne. If the collar is not working for you as you had hoped, please check out the information on our Help & FAQ page, especially the section called 'My dog is still pulling': https://www.cannyco.co.uk/pages/faq

Rated 5 out of 5 stars

Really good headcollar.

Arrived promptly.
The website instruction video is very clear and the headcollar easy to fit. My dog is far more accepting of this one than the other I tried and makes him far more biddable. So far we have both found this a really useful piece of kit.

May 1, 2024
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Reply from The Canny Company Ltd

Thank you Olivia for taking the time to share your experience of both our website and the Canny Collar. 😊 We're delighted that you found ordering to be easy and that your dog accepts the Canny so that your walks are now more enjoyable. 🙌 🐾🐾

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