Canon UK&I Reviews 609

I unfortunately used the Canon Pixma Ink Subscription for 2 years until very recently and found their service to be exceptionally poor despite giving them several chances to improve.
The Plan carefully records your exact page usage for overage charges, but it does not auto-trigger a cartridge replacement. When you chase and chase, they deflect saying that it must be your WiFi, then they ask you to print several pages of Network performance, which is then charged to you! Only when you escalate repeatedly do you get a replacement cartridge dispatched. Their customer service is rude and misinformed, recently informing me incorrectly that I have to see the cartridge 'out of ink' on the printer itself for it to be valid, and as a notification from their software loaded on my PC.
Separately, cartridges on their website are priced upto 20% higher than the exact same official product available in the market.
My impression is that they have institutionalized this obstructionist approach as a deliberate business strategy.

Signed up to Pixma ink subscription and now desperately need coloured ink as it is low. Have contacted Canon twice but still no ink despite an active subscrption that has been paid every month. My advice is don't buy a Canon printer and if you do don't subscribe to their ink package.

Can't connect to it.
This is starting to become one of the worst ever printers ive ever used in my entire life. It just terrible. The getting started guides are an absolute joke. I can't even connect to the printer. I should have just avoided buying canon. I hate this printer. What a waste of money and my time.

Massive THANK YOU to Tasos from Canon customer service. Polite and super patient.
Brilliant specialist, great knowledgeable of the product (had thee days problem with my Printer), he slowly step by step went through it all and as a result-All fixed!
Thank you Tasos 🌟🌟🌟🌟🌟

Very poor got it as I like to print from my I pad after 9 months won’t connect can’t find the air printer why?!!

I bought a Canon G3570 which are quite expensive to buy but they use refill ink cartridges, so should work out cheaper in the long road. Unfortunately, the print quality is extremely poor, the printer often won't connect wirelessly, and I can't tell you how much paper I have wasted because it keeps getting scrunched up. Really regretting not just buying a cheap ink jet printer.

We bought a cannon computer and it just aload of rubbish won't work when you want it to it is hiddius

There is not a week in a calendar year when at least one ink cartridge for the pro 310 would NOT be out of stock and it takes weeks for the out of stock cartridges to become available again. Is this a joke or am I the only customer buying ink from Canon UK? Note: Canon's own website would not accept my review...

PRINTERS ARE ABSOLUTE GARBAGE.

Appalling service - lost my order, noone can return my funds on time. I needed equipment for research I have planned for over a year and now I am without the equipment. A glitch in the system that apparently no human can find a resolution to, even though they have my order number from my bank account. Three different people giving different information. Never again. I was told to buy it again! Even though I'm waiting for them to return £300, I don't have another £300 to give them! Furious.

Would give 0 if that was a option. Absolute Garbage, smashed to pieces just to get some satisfaction. Too much difficulty in just trying to connect to the printer just to get it to print. MG3600, however would stay clear of all canon products in future.

Awful experience. Honestly the worst purchase I've made in my life and I'm down over £100. I bought a Canon TS8751 Printer and at first it was great but after 5 months stopped printing colours correctly creating massive errors. It’s amazing how bad it became in less than half a year, one example is that when printing a image including red/magenta, it would somehow mix black into it creating a nasty mix of colours ruining the print. After literally months of emails with customer service, and the printer being sent to be repaired TWICE, the problems still occurs and they said that the error is within operating parameters and left it at that. The quality is awful, and thankfully this has taught me to never get a Canon product again.
If you want a professional printer, get an Epson EcoTank!

I bought a Canon Pixma TS3350 over a year ago and it has never worked since. Despite endless phone calls to Canon customer services and emailed feedbacks from them, they have never fixed the problem. I have followed all their instructions but the machine is still not working. My latest call was today and the customer services lady again failed to find the fault. So tomorrow I will dispose of the printer at my local refuse dump and ensure that I never ever buy another Canon product. They are completely useless. In future I will stick with HP or Epsom both of which I have had before without problems.

Got a Canon G6000 printer. It is shocking. The ink pipes keep filling up with air bubbles and we’ve used more ink performing ink flushing than actually printing anything.

Worst purchase from Canon we’ve ever made.

Pixma printer WIFI does not work. told it needs to be nearer the router. Oh is six inches not closer enough.

So thoroughly impressed by the sheer amount of extra hurdles they expertly place on the customers just to get a simple response. Oh and then when they agree to take it in for checking the hurdles become more like a pole vault. Bravo! It’s quite the talent to turn follow-up into an eternal saga.

I’ve now discovered the real treasure trove of wisdom in the form of Trustpilot reviews. What a revelation! Clearly, I have been wasting my time expecting anything resembling commitment this your company.

“Ah, quality Japanese craftsmanship at its finest!” How naive. I should have just trusted the Trustpilot score instead—81% from over 500 reviews? That’s about as reassuring as a chocolate teapot.

Pixma TS3350 in the bin!

Cannon printer, poor WiFi 40%, I have super fast broadband.
Never worked properly from day one, have to buy drivers to use with laptop.
Rubbish product

I've never had such a temperamental unreliable printer as this one before. Avoid

Describing this as a USB printer is a deceit - there's no physical USB socket. It would appear that claiming 'USB connection' can now be twisted to indicate the mere use of a connectivity protocol that most consumers neither know or care about. I believe Canon cynically uses this technicality to fool you that there'll be a nice, simple, reliable cable connection via a physical USB port, which would save a few manufacturing cents (and at the cost of making it harder for the manufacturer to gather user data). So you have to go through wifi, which I specifically wanted to avoid having always had reliability problems with it, and - on printers with ink cartridges - the enforced wasteful disposal of rip-off priced consumables when the cartridges are still virtually full. This is why I wanted a simple cable connection to my laptop. Don't buy this product - it has been a dreadful purchase and I hate the damned thing. I'd send it to landfill but that's just yet more bad human behaviour. Even 1 star out of 5 is more than Canon deserves.

Absolute garbage Pixma model. Online reviews point out connectivity is a significant problem.....So why not fix it Canon? You must employ the same developers as Royal Mail!
Dreadful experience. Hardware controls dont deem to have any relationship to actions.
Wpuld have another ifyou gave it for free. Buyers advice.... Avoid like the plague.