Epson UK Reviews 754

After complaining SmartScan s/w is faulty they spend 2 wks asking questions, like "what version are you using?". That's after being told it was downloaded from the Epson website. If they don't know w... See more

Bought an XP2205. Absolute rubbish. Keeps losing Wi-Fi connection and frequent errors to be resolved. The controls seem to be counter intuitive. Replacement ink cartridges can only be Epson originals... See more

God we're to begin with this scum , Had subscription previously but started to transitioning, I changed name and bank and driving licence , email address etc . They sent signal to printer to stop m... See more

I have a workforce pro absolute waste of time and money 9 time out of 10 it isn't unavailable when it is available 9 times out of 10 will not complete the printing, now I have an error cod... See more

Bought an Epson printer with a cashback incentive. It’s a con! I followed all instructions uploaded proof of purchase etc but now they say it’s not sufficient. My goodness it’s an online receipt f... See more

After my last review I had a phone call on Wednesday ( 21st) froma very nice lady who asked me to explain my problem, she explained that she was not from "technical", seemed far more concerned that I... See more

I wouldn’t even give them one star if it was an option. I changed from HP and what a mistake that was I had nothing but problems and have had two printers needed replacing within six months. Help sta... See more

Following yesterday's complaint to Trustpilot I have had an amazing response from Jean in Epson complaints and from Phil at the Epson service centre, it appears that somehow I wrongly installed some s... See more

I waited to 28 days in fact it is now 38 days Never got the refund from buying my printer at currys .Wondering who to report for false advertising Currys as its clearly displayed in store , Or epson... See more

I wouldn’t give this brand/company a one star review. Bought a printer which was replaced by Epson as it stopped working and it was replaced with a reconditioned printer. Now this has only has only... See more

Completely and utterly useless and unhelpful support. even though I only purchased the printer only a few weeks ago, trying to get some help with connection problems whilst under warranty led to multi... See more

My projector broke for the second time, and despite six attempts, they failed to pick it up on time. They didn't call me back after I requested it, and when I finally spoke to the complaints team af... See more

My ( 2 year old) XP 4155 eats ink at an alarming rate and costs a fortune to run - even though I only print about 25 documents a year. It is supposed to print using black only, but this isn't the cas... See more

I was suckered into buying an expensive Epson ET 2856 Ecotank printer in September 2023. I thought it would last longer done my usual cheaper printers but it hasn’t lasted as long as any of them. Afte... See more

Really disappointed with your support and service. You confused/lied to me and I feel scammed. I have paid; I have not received any service yet, only confusing and poor clarifications, and my subscr... See more

Very disappointed with the speed ink is consumed and it is impossible to contact Epson asking for any help and guidance, they simply do not respond. Would happily give the printer away but feel guilty... See more

Worst customer care I have experienced. If you have an Epson printer which goes wrong after 30 days you are expected to accept a refurbished replacement which could be much older than your original p... See more

I wish I had read the reviews here before purchasing an ET-1810 refurbished printer from Epson's store on eBay. It lasted just over a year. I tried to contact them via the platform, but the message I... See more

XP 900 printer: This is such an awful printer, apart from terrible print quality with blurred print and inconsistent colour you have to enter everything on a digital keypad (passwords take forever) in... See more

The Epson ET 2810 worst piece of technology ever conceived. Feels like it was created by the devil himself. Setting it up is a ball ache, refilling the ink is a ball ache but all of that is a walk in... See more

Do not buy any printers from Epson. Never take out a subscription because once you do any ink you bought will magically disappear and you have to replace with their subscription cartridge and the minu... See more

Purchased Epson XP 8700 via Amazon. Arrived, set it up, great all working well. Approx 12 weeks later printing in colour failed, did all checks as suggested which depleted the cartridges. Print in c... See more

Printer was OK until I changed the ink cartridges official ones too Contacted customer services numerous times, each time explaining the issue over and over again, got told an engineer would come ou... See more

An awful company with bad products. Making users need their awful app so they control everything. Printers used to be easy to install, but these lot make installation only possible with their awful ap... See more

Unfortunately, there are no options to give zero stars. I set up the printer and it didn't work, so they told me to keep doing nozzle head checks until the ink ran out. I had to wait another week fo... See more

I ordered a ink refill for my epson printer on 01-07-25 which was confirmed as sent to UPS on 02-07-25 UPS cannot trace package. Epson state that this is not their problem as they have sent item to... See more

I bought an Epson XP2205 printer from Argos. What a complete waste of time and money, it will not connect to my computer and unable to print from phone as it is not able to connect to it tried the Eps... See more

The wi-fi on my rather expensive Epson printer stopped working. I accept that technology can fail, that's not the real issue here. The warranty I have and indeed the entire customer service and repair... See more

If only potential customers could read the hundreds of horrendous reviews below. I genuinely cannot believe Epson are still trading. Bought a printer from John Lewis at the full retail price and the... See more

Is the most ridicules company on TEC society. They are just like loan sharks. Their policy with the subscriptions is totally unlawful and dangerous. They lock the printer and they are doing anything t... See more

Worst way to treat your customer. Bought a epson wf2960 last October. Turns out itnis not able to connect to the WiFi keeping the laptop even near to WiFi router and I was paying subscriptio... See more

My Epson KP6100 is a shabby piece of kit, very fragile and slow (a bit like me). What I especially dislike is replacing inks. I can't afford the absurd prices for Epson own inks but get duplicates vi... See more

I got the ink subscription last year, I got the first month of product but my circumstances changed after a death in the family so I haven’t reached the threshold of ink used to receive product since... See more

I will NEVER buy an Epson product again. I bought an XP-3100 in 2020, used it (very light use, I maybe printed 2 pages every other week) for about 2 years and it started to give me problems. Connectiv... See more

Awful customer service. I honestly don’t on is how they are still in business. DO NOT BUY AN EPSON PRINTER!!!! CUSTOMER SERVICE ARE AS USEFUL AS A CHOCOLATE FIRE GUARD!!

Worse service and customer service possible. Waited for my ink - for which I've got a subscription plan for more than 2 months - during which my subscription was still on-going and invoices coming in.... See more

Bought one of their Durabrite ink printers as I needed water-resistant ink prints. Had some problems with the online registration and extended warranty, which were sorted out by Sara at epson.co.u... See more

Recently spoke to a Lovely young lady called Jean.She is a Customer service Specialist for Epson. I had been having prolonged issues with Epson not paying the cashback they had promised. It ha... See more

Initially I would have given a much lower rating but since I contacted Epson asking for assistance, I could not have asked for a better response. The Customer Care team have been brilliant and made... See more

You show your appreciation to a company by purchasing one of its products in my case WF2910 ... which is suppled with ink which curiosly ran out very quickly so I purchased some compatible cartridges... See more

Never again will I buy an Epson printer. Spent 2 1/2 hours trying to set the Wifi up. The printer screen is not easy to use. Nothing about this printer is intuitive. The paperwork sent with it has... See more

Epson customer service doesn’t answer their calls I’m waiting for over 13 minutes and still waiting to sort out my new printer warranty to get a refund or replacement on xp3200 that doesn’t print, not... See more

Load of Shit. Not expensive new but only prints about 20 pages at the most then new ink needed. Replacements expensive but not recognized so total waist of money. A world full of Pure Junk! A world... See more

I bought an Epson XP5200 printer from their eBay store. The Epson listing for this printer included (and still includes) the following wording which is in bold and underlined; "Product supplied with... See more

Contract No: 2900203311 These guys have charged me 26.50 and 45.80 for printing too much, even though they have only sent me two sets of cartridges over 4 months during my free trial. I... See more

Absolute junk. These printers are useless. You spend an hour getting the print driver to finally work (or end up using a third party driver), and then it prints with lines missing - whole lines of tex... See more

Have an Epson XP-3100 home printer. All working fine until the last firmware update, now it's as slow as anything, can't find any way to speed it up and Epson will not respond to emails on the subject... See more

Stupidly, I bought an Epson printer. I ensured it would print 'black only' prior to doing so, there is an option that says "Allow temporary black only printing' and it is on, on on on, however, even t... See more