Canterbury Travel Reviews 136

I needed to amend our booking and Katrina was really helpful and sorted this out for me.

Being an absolute novice at this whole experience, I cannot praise highly enough the knowledge and expertise of the staff able to advise us on what would best suit our family. This is a once in a lifetime trip and they were amazing with their advice.

The booking experience was brilliant. I phoned for a price for Christmas which was provided clearly with no hidden extras and a written quote detailing everything was emailed to me. I had some questions about the resort which were answered. The set out of the log cabin was explained to me. Our dietary requirements were dealt with without any fuss or issue. Before explaining any of the magic it was also checked that I couldn’t be overheard by the Children so it didn’t spoil the surprise. I phoned back the next day to book and again everything was dealt with clearly and also made to feel really special. Thank you Demi for making the process easy, really clear and also making it seem so special and magical.

Great experience, the staff is very welcome and vey entertaining. Nice gift shop at the end of the visit.
Will visit again in the future.

The most amazing time
Very funfilled and organised trip
So magical, even for the adults!
Each activity gave you plenty of time , nothing was rushed unlike Tui customers who were complaining!
Just book it, you won't regret it!!
Shout out to Abi from
liverpool our magic star on the trip who made it that little bit more special!

Has the lapland itinerary down to a fine art
So much fun to be had.

4 stars as no discounts for seniors groups or young children.

Great customer service. I made an error on booking and they were very accommodating to help correct it.

Very disappointing trip. Company is cost cutting at every angle possible
Lapland a beautiful country but the way they organised the trip was a huge let down. Just very low quality from start to finish.

Do not book with this company.

Over Christmas they left hundreds of passengers stranded overnight in a cold airport terminal with no accommodation, no heating in -12, no food or warm drinks. Including very young children and a pregnant woman. The staff went home to their beds, leaving nobody in charge. They consistently lied and deflected blame. And now ignoring complaints.
It’s not the weather. They have no plan for when the weather turns nasty.

We went to Suomu at the beginning of December and wow!!!!! I cried because I didnt want to come home.
The energy from check in at Manchester airport, santa landing on top of the plane whilst we were flying to Kuosto airport, the elves throwing snow balls at the windows when we landed. We were out of the airport quickly and onto the coach. The organisation was great. We did sledging in the evening and were introduced to elves whose energy throughout was infectious!!! The food was lovely for the whole trip.
From getting there to leaving we had something to keep us busy. It was a lovely surprise on the last day to go and see the special elves one last time before heading to the airport.
Asiah, our star was fantastic and kept touching base throughout to make sure that she had the appropriate adaptations in place for each activity and really got the coach energy going with us all being fully invested in the elf song by the end of the trip.
If I had the money ubwould be booking to again!!!!

The representative I spoke to was super helpful and enthusiastic. It was a very clear process and everything matched the quote.

No long wait for call to be answered, knowledge of call taker (sorry can’t remember her name) thorough service and advice about the booking. Confirmation email through before call ended.
Absolutely brilliant service.

We recently returned from the Christmas as Luosto tour staying in a log cabin. We had a fantastic holiday and our children absolutely loved it.

Accommodation: Luosto was a lovely little Ski town. The log cabins are perfectly located just a few mins walk to the shops and restaurants. The cabins are cosy and authentic - not the most modern fittings but that didn’t matter. We were hardly in the cabin and when we were the log burner (wood provided) was lovely to warm up. The only thing to consider is that the upper bunk beds over the bottom beds have no side - we don’t feel it was safe for our children to sleep up there so we all slept at the bottom.

Flights and transfers: our return flight was very delayed due to a significant storm but overall the experience with the flights was fine. Jet2 were good and made the experience fun for the kids. Cold sandwiches on the way out and a hot roast dinner on the return - these were fine. The coach transfer from Rovaniemi took about 90min but flew by with the arctic stars keeping everyone energised.

Food: we’re a mixed group of vegetarians and vegans. We were very impressed that we were served specific meals straight from the kitchen for every meal. Even when we were taken to local restaurants for lunch near the activities. Our allocated restaurant was the Kelo - they were very accommodating and food labelling was good. Similarly, our requirements were taken care of on the flight with specific meals ready for us. Overall we thought the food was good - simple, hot and hearty. A range of options to suit the kids and adults. I was concerned about travelling with specific dietary needs, but we were very well looked after.

Arctic stars: our two stars (Tay and Lewis) stuck with us for every coach ride and experience. They were fantastic. Such fun and bringing the energy throughout. They made everything seem so well organised. We didn’t need to worry about a thing - just turn up where they said and everything else was taken care of.

Activities: overall the activities were great. The transfer to activities was no more than 15mins - far less than we expected. We loved the husky ride, reindeers and seeing Santa. The kids loved going on the little snowmobiles. The adult snowmobiles was the only activity that was a little dissapointing. The adult trip was just 5mins around a small loop - I was expecting a bit of a longer experience than this. Santa was brilliant - such a magical experience. The elves were brilliant and the continuity of seeing them throughout was brilliant for the kids.

Overall we’re very glad we did the trip and would highly recommend. The Canterbury experience costs more but everything was just taken care of and so stress free. Doing the longer Christmas tour was great - you get an extra day where we got to go and hang out at an old ski resort and repeat our favourite activities like snowmobiling and sledging.

A helpful and friendly service.

Prompt Friendly helpful and efficient service.

We have just returned from Pyha on the Arctic adventure. Canterbury were fantastic from start to finish, everything ran like clockwork and we didn't need to worry about a thing. Our Arctic Star Lewis was brilliant, catered to everyones needs, was very easy to get along with and have a laugh with. I've come home and literally can't get Lapland out of my head, it's amazing! Much more than I ever expected

We had a fantastic experience on the Canterbury Travel Arctic Adventure New Year trip. Despite very stormy weather meaning our flight landed at Kuusamo airport instead of Kittilä, Canterbury Travel were extremely well prepared and had coaches ready to transport everyone safely to Luosto with minimal disruption.
The Arctic Starts team from the Suomu resort accompanied us to Luosto, which was very reassuring and showed great organisation and care throughout the journey.
All of the activities were excellent and very well organised. A real highlight was the snowshoe hike, where each family had their own dedicated guide, making the experience personal, safe, and enjoyable for everyone.
Special thanks to Ash and Kazz our Arctic Starts, who were absolutely brilliant. They made sure everything ran smoothly, were always friendly and approachable, and genuinely helped make the whole trip memorable.
Overall, a wonderfully organised adventure and a great start to the New Year.

I wish to agree with T Brown. We were abandoned by Canterbury on 27 December in a small Finish airport with scant facilities. We had been lied to about a plane having landed at this airport at 8.50 and that it would stay on the runway until we arrived. We were on a coach with no toilet facility as it was overflowing. We were driving at 90 when the speed limit for that zone was 60. The driver could not see out of the windscreen because of snow fall. We were in those conditions for 5 hours. We could not get a proper meal and were left in a cold airport with no facilities apart from toilets, that were running out of toilet paper. No Canterbury Rep with us! Just dumped at an airport until Jet2 managed to get a plane to us the next afternoon. Wonderful, sympathetic crew. No duty of care from Canterbury. They should be prepared for bad weather conditions. Should not have put coach passengers in such a dangerous situation on a coach. Passengers on our coach had to deal with a fallen tree blocking the road - no assistance from the driver or Canterbury Rep.
Lied to repeatedly and then just dumped. Appalling negligence on the part of Canterbury Travel.

We’ve just returned from the Magical Interlude trip from 23-27th December.

Wow! The experience was purely magical from start to finish. We stayed in a log cabin in Ruka, so we had the perfect mix of traditional Finnish living, with the convenience of full-board catering and transport!

The Arctic Stars (Lee & B-Dog), aboard coach R4 were exceptional. Their attention to detail and engagement was second to none and it was clear to see that they loved spending time with children and adults alike.

The location was stunning; the activities were brilliantly managed and the involvement from Canterbury staff was fantastic.

We would 💯% recommend.

We returned just two days ago from the most INCREDIBLE trip to Ruka of Christmas. We stayed in the Aurine Appartments and words can't describe how amazing this expereince was for the kids (and the big kids). From the moment we received the activity bags, Santa sent his invites and to the moment we stepped off the plane. Canterbury built the excitement perfectly. Once there our amazing Arctic Stars on coach R2 (Gemma and Chloe) were superstars. Managing our group and the kids wonderfully and making each and every moment super special. I was a little sceptical of organised fun BUT this blew me away and exceeded all expectations. The food was always going to be okay and not blow away but I really enjoyed it all. We ate a lot and i found it yummy. Will be recommending to friends for sure. Thank you Canterbury and to all of your wonderful staff on the ground, not to forget the magical elves who live there. They are so wonderfully SPECIAL.