Excellent experience. Answered any questions we had, The Santa Clause Experience was Brilliant- every activity was better than expected. Dog Sled was excellent - every body had the opportunity to ha... See more
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Kira was so friendly and helpful as was every other team member we spoke to. We called in a panic after having our holiday with Tui cancelled last minute and kira did her best to find us an alternativ... See more
Company replied
Dealing with Holly to book our family Lapland trip was an absolute pleasure, she couldn’t have been more helpful, so friendly and knowledgeable. She gave us plenty of options to suit our budget. She w... See more
Company replied
Spoke with a lovely staff member called Mona Samandi on a Sunday around lunchtime and by close of play, we had booked up to go to Santa’s Lapland for 2 nights in December. Very efficient worker who se... See more
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Company details
Written by the company
Helping families across the UK make magical memories in Lapland 🎅 We offer a huge selection of Day Trips, Short Breaks and Arctic Adventures from various UK airports to magical Lapland. All of our Lapland holidays offered are ABTA and ATOL protected giving you the peace of mind that your money is always safe.
Contact info
United Kingdom
- santaclaustrips.co.uk
4.8
Excellent
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very helpful
May 18, 2026
Reply from SantaClausTrips
Good Morning
Thank you for your 5 star review of our service. We appreciate you taking the time to post this and hope you have a wonderful time in Levi.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus trips
Janice was very friendly helpful gave…
Janice was very friendly helpful gave lots of advice & tried to get the best deal for our family.
I would certainly recommend Santa Claus Trips
Thank you Janice it was lovely speaking with you.
May 19, 2026
Reply from SantaClausTrips
Dear Mrs Pike
Thank you for sharing your experience of our service, your recommendation and also your kind words for Janice. I will be sure to share this review with her. Enjoy beautiful Saariselka when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Reply from SantaClausTrips
Good Afternoon
Thank you for sharing your review of our service. I am delighted to hear you found your agent friendly and knowledgeable and that she was able to answer any questions you had. Have a magical time in Ruka.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Excellent experience
Excellent experience. Answered any questions we had,
The Santa Clause Experience was Brilliant- every activity was better than expected. Dog Sled was excellent - every body had the opportunity to have a go Brilliant. We loved the 2 days and would Highly recommend this company and trip
December 20, 2025
Reply from SantaClausTrips
Dear Mr Jackson
Thank you for sharing your Lapland experience with us. I am delighted to hear you had such a wonderful time . Thank you for choosing Santa Claus Trips.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Dealing with Holly to book our family…
Dealing with Holly to book our family Lapland trip was an absolute pleasure, she couldn’t have been more helpful, so friendly and knowledgeable. She gave us plenty of options to suit our budget. She was brilliant.🤩
April 25, 2026
Unprompted review
Reply from SantaClausTrips
Dear Mr Davis
Thank you for sharing your feedback of your experience with Santa Claus Trips. I am delighted to hear that Holly was able to assist you in your search for your perfect trip. Enjoy Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Customer service
The customer advisor named Jane was amazing. Answered all my questions and gave advice on different holidays, fantastic customer service!
March 6, 2026
Reply from SantaClausTrips
Good Afternoon
Thank you very much for you 5 star review and also your kind words for Jane. I am delighted that Jane was able to assist you in your search for your perfect Lapland break. Have a magical holiday in Saariselkä when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Communication was excellent
Communication was excellent. We do not go until December so hoping the trip is as magical as promised.
March 22, 2026
Reply from SantaClausTrips
Dear Ms Gilmartin
Thank you very much for your 5 star review. I am delighted to hear you found the communication from your Lapland Specialist to be excellent, thank you for sharing this. Have a wonderful break when the time arrives.
Thank you for choosing Santa Claus Trips
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Helpful and informative staff
March 4, 2026
Reply from SantaClausTrips
Dear Ms Ross
Thank you for taking the time to review our service and award us 5 stars. I'm delighted to hear you found our team to be helpful and informative and I will be sure to pass on your kind words. Have a wonderful day in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Father Xmas Canterbury Ashley the booking agent was excellent
Ashley the booking agent was excellent. Listened, polite, cheerful,informative, kept in touch on times/days promised & was really patient even when my holiday parameters changed.
Nothing that I asked her to find out was too much.
She eventually found me the holiday with the company I wanted despite them telling me they had sold out.
At the hotel I requested.
I did have to make a couple of changes to dates & airports but the ability to take my grandson to see Father Xmas in Luosto this December with Canterbury was worth it.
I had taken this holiday 33 years ago & wanted to give grandson an experience similar to that enjoyed by his Mum.
Thanks for all your persistence & care Ashley.
February 8, 2026
Unprompted review
Reply from SantaClausTrips
Dear Mrs Collins
Thank you very much for sharing your review of our service. I am delighted to hear that Ashley was able to help you find the Lapland trip you really wanted and I will be sure to share this review with her.
Have a wonderful break in Luosto when the time arrives. Thank you for choosing Santa Claus Trips!
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Excellent advisor
Excellent advisor, knowledgeable, helpful and very friendly. Explained everything very well.
February 1, 2026
Unprompted review
Reply from SantaClausTrips
Dear Mrs Lunn
Thank you for sharing this 5 star review. I am delighted to hear that you found your Lapland Expert knowledgeable, helpful and friendly and that she was able to assist in helping you find the perfect break. Thank you for choosing Santa Claus Trips.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
AAA++++++
AAA++++++
A fantastic experience- very well organised - very easy - All Reps were just fantastic!!! The Elves - Santas Village - Riasting Marshmallows! Husky Sleigh ! Reindeers!!! Beautiful Food ! Fantastic Log Cabin . We LOVED it!!! And so did the children - Thankyou!!!!
December 3, 2025
Reply from SantaClausTrips
Good Morning Giles
Thank you very much for sharing your experience with us. We are delighted to hear you had such a fantastic time in Levi.
Kind Regards
Paula Hume
Lapland sales Coordinator
We were mis sold a holday by the travel…
We were mis sold a holday by the travel agent benjamin, whendiscussing the trip we made it very clear we were booking it for the forest tour on snowmobilbles this n3ver happened we wanted a tour through the forest we the whole famoly the only snow mobile expierence we had was our children riding on tied to a tree not fit for propose for a 9 year old and not acvomadating the adults at all. The accoundation was equalliant to that of the 1970's. No repes at the accomadation when we had been ruzh ed into every activity and still awaiting the snowmobile trip no one was there to discuss. We were offered a last minute excusions which conflicted with the festive meal, which we diclined as would of runined the childrens festive meal. The manager confir.ed we had been mis sold by the agent and offered 240 in compensation no inteniary sent even though requested numerous of times and promised by tge senior manager Moya that Ross would call us this never happened. They offer us a mere 240 compensation for a hoilday that was an absolute sambles. Avoid this company 100% terrible custome serive and their agents lie to get your money.
December 3, 2025
Unprompted review
Reply from SantaClausTrips
Dear Mrs Purcell,
Thank you for taking the time to provide feedback on your experience. We value all feedback as it plays a vital role in helping us to maintain and improve our service.
Please be assured that our Customer Relations Team are still working on your case and will be in touch in the up and coming days.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Reply from SantaClausTrips
Dear Beverley
Thank you very much for taking the time to share your feedback and thank you for choosing Santa Claus Trips.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Excellent and clear help and advice
Excellent and clear help and advice. Very easy to deal with. Very professional service.
December 12, 2025
Reply from SantaClausTrips
Dear Jan
Thank you very much for awarding us 5 stars for our service. I am delighted to hear you found our team professional and easy to deal with. We appreciate you sharing your experience.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Kira was so friendly and helpful as was…
Kira was so friendly and helpful as was every other team member we spoke to. We called in a panic after having our holiday with Tui cancelled last minute and kira did her best to find us an alternative. What we booked through Santa Claus trips ended up being much better than what we had originally booked with far superior customer service. All the little details were perfect like the welcome pack and Santa letters.
December 14, 2025
Reply from SantaClausTrips
Dear Mrs Morris
Thank you very much for taking the time to share your feedback and your kind words for Kira. I am delighted she could save the day for your family after another company cancelled your trip. Thank you for putting your trust in us.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Fantastic customer service
Fantastic customer service. Quick and efficient from start to finish.
December 10, 2025
Reply from SantaClausTrips
Good Afternoon
Thank you very much for taking the time to share your feedback. It's good to hear you found the whole process quick and efficient. Thank you for choosing Santa Claus Trips!
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Reply from SantaClausTrips
Dear Mr Reeve
Thank you for sharing your feedback. I am delighted you found our team to be very helpful. We appreciate you choosing Santa Claus Trips.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Reply from SantaClausTrips
Dear Brenda
Thank you very much for sharing your feedback. We are delighted to hear you had a magical time in Lapland.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Reply from SantaClausTrips
Good Afternoon
Thank you very much for sharing your feedback and awarding us 5 stars for our service. I am delighted to hear you found our team easy and helpful to deal with and that we were able to bring the magic of Lapland to life.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
easier to speak to an agent…
Found it easier to speak to an agent than using the site.
Agent Andrew was very helpful and sorted my trip out to my budget
December 15, 2025
Reply from SantaClausTrips
Dear Ms Cross
Thank you very much for the 5 star review along with your kind words for Andrew. We appreciate you taking the time to share this.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
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