CanTrack Global Reviews 94

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Sadly I can’t give a zero star rating! Spent a considerable amount of time raising Cantrack product as a reputable system to combat motorcycle theft in my local area. Couldn’t fault the sal... See more

Rated 1 out of 5 stars

Personally I would not recommend this company as the experience I had was disgraceful. I was originally told that the subscription would be circa £100 per annum so I purchased a T7 Plus on the basis I... See more

Rated 3 out of 5 stars

To be quite honest I don’t think much of it every time a look where the caravan is is about 2 miles away it don’t pinpoint where the caravan is. If the caravans get stolen it’s never going to be foun... See more

Company replied

Rated 1 out of 5 stars

Appalling Accounts Department On the 5th January 2024 I subscribed to CanTrack an invoice was sent and it was paid on this date by direct bank payment. Today 16th February at 15:53 I get sent an e... See more

Company details

  1. Software Vendor
  2. Construction Machine Rental Service
  3. Consultant

Information provided by various external sources

CanTrack.com - GPS Fleet Tracking and Asset Theft Recovery Tracking for business fleets of any size.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

94 reviews

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Rated 5 out of 5 stars

Excellent product and service

I have been using CanTrack products for two high value vehicles for a couple of years now. The ease of setup and flexibility is superb, customer service and the technical helpdesk are excellent too. My vehicles go in and out of a storage facility so changing device settings quickly and easily via the web interface is a brilliant feature.
Fortunately I haven't had to use the recovery service but knowing where my vehicles are at all times is very reassuring!
In summary a great product.

May 9, 2020
Unprompted review
Rated 5 out of 5 stars

CanTrack protects my 50 year-old Ford classic car

I purchased a CanTrack device about 3 years ago to help protect my 50 year old Ford Capri.
What a brilliant system. Powered from an internal long-life battery (no need to use the car's power) it pings every day it's location and I'm able to switch on a homing beacon whenever I want. Fortunately have not needed to use the system but it has lived up to my expectations, and there is still a lot of life left in the battery too. CanTrack are very efficient, and on a couple of occasions when I've had questions, they've always been quick to respond
Well done on having a great product

May 9, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company! I have 100% trust in their product and their team. All communication and service is brilliant, I have never had a problem. Highly recommend to anyone.

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic product and service

Fantastic product and service. The unit has performed faultlessly since fitting and gives us great peace of mind. The company are very hands on and we get regular updates as well as the all important daily report telling us exactly where our Motorhome is. I would recommend this product unreservedly.

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Caravans and Motorhomes

I am part of various forums and see so often caravans stolen and motorhomes stolen. Thieves do their homework and they know about pre-installed trackers and home made systems. I have taken the view I need a tracker thats independant,one that is uniquely sited, one that reports to me and one that is independant of any power source. No one knows where my tracker is. ( except me ) No one knows when and how often my tracker reports to me. My caravan is a vauable asset that I want to protect and I dont want to be taken. It even tracks across europe as I found out as I travelled to switzerland. You pay for what you get. A great product and well worth the cost.

May 7, 2020
Unprompted review
Rated 3 out of 5 stars

Excellent company - until 2020 and massive price increase

Excellent company. Never had anything other than top notch customer service from them since purchasing in 2017. That was until 2020 when they doubled the price of the annual subscription making it unviable for small users to justify the expense.

May 7, 2020
Unprompted review
CanTrack Global logo

Reply from CanTrack Global

Mark, I'm really sorry to hear you feel this way, but thank-you for recognising the efforts we put into customer service. At £149 for consumers to £99 for large commercial fleets (all our prices are listed on the website https://cantrack.com/protect ) we believe that we offer exceptional value for money with our annual subscription.

Pricing is also emotive, and whilst it has gone up, even at £149 we we still mid-table price point in our market, and yet no other company provides the Investigations Units of former Police officers. This is a significant expense that has had to grow substantially over the 15 years we've operated. We believe this is hugely important to maintain, and we pride ourselves on the >90% recovery rate year on year. Vodafone Cobratrack for example (the largest in our market), costs £250 p.a. and have got no such service, entirely relying on a Police response, and significantly reduced technology in their product.

I hope you'll reconsider staying with us, but please let me thank-you for your business over the last 3 years either way.
Peter Thompson
Managing Director

Rated 5 out of 5 stars

Excellent

Excellent product and great customer service. My tracker developed a fault but was immediately replaced, free of charge, with a new one.

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

5* Everytime

5* Everytime. We have used Cantrack for over 10 years, and have had a 99% success rate in recovering stolen plant. The service they offer is far better than any other asset recovery company out there. Their customer service and tracking team are friendly, helpful and always provide upto date information with any theft. I cant recommend them enough.

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding company and product

Outstanding company and product. I first came across them through a Motorcycle Crime Action Group forum and then subsequently met a couple of their guys at the Bristol Motorcycle Festival. Now me and my brother both have their trackers fitted to our motorcycles. Very happy with the product and reliability of the service. Their technical team who are always on hand on the phone are very knowledgeable of their products and helped me optimise the settings for my particular use (the tracker itself can be utilised in many different situations from motorcycles to ISO containers!!!) 😎

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent tracking service.

We moved one of our vans from a large national tracking company over to Cantrack a few years ago and we have always been very impressed with their service and products.
We now have our entire fleet tracked using their products and we have never experienced a single issue at any time.
Excellent company with a nice attitude to their customers
Highly recommend them

Mike .

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

100% recovery rate for us

If you want something tracked, then there lots of options available, but will likely provide a false sense of security. Thieves will find them, rip them out and you'll never see your valuable items again.

If you want something tracked and recovered then this is the company you need to work with.

March 5, 2020
Unprompted review
Rated 5 out of 5 stars

A great product and team

A great product and team. Following the recent theft of a vehicle, this procuct proves beyond all doubt that the CanTrack product and system works and not only saved time and endless reports but from the recovery of the vehicle, getting some minor repairs done caused in the stealing of the vehicle, this van can be back on the road with minimal downtime and hassle and earning a honest living unlike those who choose to steal and make others working lives harder or ruin honest working individuals businesses and careers.
the investigation follow up from the point of the call to inform CanTrack that the vehicle was missing to the phone call from their investigator confirming the vehicle has been found and is being taken back and recovered was music to my ears. it's not often a vehicle is recovered but the CanTrack product WORKS.

January 31, 2020
Unprompted review

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