Canvas Annuity Reviews 454

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the helpful, polite, and knowledgeable staff. Many appreciate the simplicity and ease of opening an annuity, with the process often described as quick and straightforward. The user experience, including the online portal for managing accounts and accessing documents, is also praised for its convenience and functionality. However, some people mentioned issues with the website's registration process, finding it confusing and difficult to navigate, sometimes leading to login problems. There were also concerns regarding product information, with some customers noting issues with rate increases or finding discrepancies in their account statements and tax forms. A few other people also felt that customer service was unresponsive, provided inconsistent information, or that the application process was prolonged due to missing requirements.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

Staff

Consumers find staff to be positive, highlighting their politeness, professionalism, and helpfulness.... See more

User experience

Customers consistently note positive experiences with user experience, finding the online process easy and... See more

Product

People report ambiguous experiences with the product, with many appreciating features like 10% free... See more

Website

Reviewers mention ambiguous feedback about the website, with many finding the online process easy, simple,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There are many positive things about this company, such as their good rates and good AM rating. I found out the area of the customer portal under transaction is for withdrawals, and not to view the... See more

Company replied

Rated 5 out of 5 stars

No agent required, easy online application, good rates! I've gotten two annuities from Canvas so far. Very Best Regards, Tom Scott 🗽 Author of Stack the Legal Odds in Your Favor ● Speaker ● World... See more

Company replied

Rated 5 out of 5 stars

It is designed for the individual annuity buyers. Also no middle hiding fee for the contract process. The customer no need to pay the commission fee for the deal. Also the simple MYGA products are hel... See more

Company replied

Rated 5 out of 5 stars

Of the reviews I have read, I found the complaints were targeted to the application process. I did not have any problems, followed it step by step. Only had to call about 1 issue that was totally my m... See more

Company replied


Company details

  1. Insurance Agency
  2. Investment Service

About Canvas Annuity

Written by the company

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Simple, people-first process and great rates.

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Canvas offers modern annuities that provide guaranteed rates, flexible terms, and commission-free returns.

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The Canvas Way

Written by the company

Making saving for tomorrow simple and stress-free by offering simple products paired with modern technology, and working with trusted industry partners.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

454 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Easy application . I trust this company. I'm in for 7 years locked .

Great experience trust this company
Third application. I'm locked in for 7 years
AAA

October 29, 2024
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Reply from Canvas Annuity

Matthew, thank you for your review and for choosing Canvas once again! We’re delighted to hear you’ve had a great experience with us and that we’ve earned your trust over and over, again. It’s customers like you who inspire us to continue delivering excellent service!

Rated 1 out of 5 stars
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Reply from Canvas Annuity

Vincent, thank you for sharing your feedback with us. We’re sorry to hear that our website didn’t meet your expectations. Ensuring a smooth, user-friendly experience is important to us, so we appreciate your insights on where we can improve. If there’s anything specific you’d like us to know, please feel free to share—we’re always looking for ways to better serve our customers.

In the meantime, if you need any assistance, our team is here to help! Please don’t hesitate to reach out.

Rated 5 out of 5 stars

Fast and Simple Application

Simple application. The best interest rates.

October 28, 2024
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Reply from Canvas Annuity

Thank you for your wonderful feedback! We’re thrilled to hear that you found our application process simple and that our rates met your expectations. Providing a seamless experience and competitive rates is what we strive for, so knowing we achieved that for you is fantastic.

If you ever need assistance or have more feedback, please don’t hesitate to reach out. We’re here to help!

Rated 5 out of 5 stars

very good and help

October 16, 2024
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Reply from Canvas Annuity

Thank you for the review Eugene! Its our job here at Canvas to provide great service & make the annuity buying process as simple as possible! Welcome to the Canvas family!

Rated 5 out of 5 stars

easy application

October 16, 2024
Unprompted review
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Reply from Canvas Annuity

Thank you for the review Patricia! Here at Canvas we pride ourselves on making the application process as quick and easy as possible, welcome to the Canvas family!

Rated 5 out of 5 stars

The Entire process of signing up was…

The Entire process of signing up was simple, fast and easy. I wish I had shopped around Before I opened annuities with other companies. I will definitely be checking back with Canvas again in the future for my future financial needs. Thank you, Canvas! :)

October 10, 2024
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Reply from Canvas Annuity

Thank you for your wonderful review, Larry! We're so happy to hear that you found the sign-up process simple, fast, and easy. It's great to know you'll be considering us for your future financial needs—we look forward to serving you again! If you ever have any questions or need assistance, don't hesitate to reach out. Welcome to the Canvas Family!

Rated 5 out of 5 stars

Great rate!

Great rate!
Very simple and easy application.
The interest rate is locked in at the time you signed your application. Efficient and clear customer service.

September 29, 2024
Unprompted review
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Reply from Canvas Annuity

Thank you for your fantastic review, Hyunkoo. We're glad you found the application process simple and easy, and we're happy to hear you're pleased with our great rates! It’s also wonderful to know our customer service met your expectations for clarity and efficiency. Please don't hesitate to reach out if we can do anything else, our team is always here for you!

Rated 5 out of 5 stars

So far the easiest and quickest that I…

So far the easiest and quickest that I have ever encountered purchasing multi year annuities. Its nice that the rates are higher since Im dealing directly with the issuer and not an agent. Hopefully the funding process and contract issuance will be as great as the application process.

October 3, 2024
Unprompted review
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Reply from Canvas Annuity

Thank you for your feedback! We're thrilled to hear that your experience purchasing an annuity with us has been the easiest and quickest you've encountered. We’re glad you appreciate the higher rates - we do, too! We're committed to making sure the funding process and contract issuance are just as smooth and seamless as the application process. If you have any questions along the way, don't hesitate to reach out—we're here to help!

Rated 5 out of 5 stars

Application process

The on-line application process is so very, very easy and so very, very quick.

October 3, 2024
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Reply from Canvas Annuity

Thank you for your kind words, Rebecca! We're delighted to hear that you found the online application process to be both quick and easy. Making things as smooth as possible for our customers is our priority. Welcome to Canvas!

Rated 5 out of 5 stars

Id like to give a big shoutout to…

Id like to give a big shoutout to Bryson!The great rates and his expertise and patience really made me feel comfortable with moving forward! I look forward to investing.

September 30, 2024
Unprompted review
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Reply from Canvas Annuity

Hello, Thank you for the kind review! Bryson is a wonderful representative! We are glad that he was able to assist you whilst also providing great customer service. We look forward to welcoming you to the Canvas Team!

Rated 5 out of 5 stars

The entire process seems to be very up…

The entire process seems to be very up front simple and common sense. Friendly service when I have to call in for any questions. Company sounds financially stable.

September 30, 2024
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Reply from Canvas Annuity

Hello Doug, Thank you so much for the kind review, its our job here at Canvas to make the annuity buying process as quick and easy as possible; our great agents are always here to help as well! Once again thank you & welcome to the Canvas team!

Rated 4 out of 5 stars

Available information

Available information. Easy application.

September 30, 2024
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Reply from Canvas Annuity

Thank you for your review! We're glad you found the information readily available and the application process easy. If you have any other questions or need assistance in the future, we're here to help. Welcome to Canvas, Wendell!

Rated 5 out of 5 stars

The online application was a breeze.

The online application was a breeze.
The income rate is very good.

September 29, 2024
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Reply from Canvas Annuity

Thank you for your feedback! We're happy to hear that the online application process was smooth and easy for you. It's also great to know you're pleased with the income rate. We're here if you need any further assistance—thanks again for choosing Canvas!

Rated 5 out of 5 stars

Easy

Easy, fast, clear answers

September 27, 2024
Unprompted review
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Reply from Canvas Annuity

Thank you so much for your kind words! We're thrilled to hear that you found our service easy, fast, and clear. It's our goal to make sure all your questions are answered as efficiently as possible. If you ever need anything else, don't hesitate to reach out!

Rated 5 out of 5 stars

Very simple and straightforward…

Very simple and straightforward application process. Able to complete quite easily in not much time.

September 23, 2024
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Reply from Canvas Annuity

Thank you for your kind feedback, Joel! We're thrilled to hear that the application process was smooth and efficient for you. If you need any further assistance or have any additional feedback, don't hesitate to reach out. Welcome to Canvas!

Rated 5 out of 5 stars

no issues with Canvas's simple and…

no issues with Canvas's simple and trustworthy process. Easy to apply and fund. Great rate and relative security.

September 18, 2024
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Reply from Canvas Annuity

Thank you, Gregory. Glad to hear Canvas's process worked well for you! Simplicity, good rates, and security are always a winning combination. Welcome to the Canvas family.

Rated 5 out of 5 stars

easy process great rates

September 16, 2024
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Reply from Canvas Annuity

Thank you for the kind review Steven! We take pride here at Canvas at the ability make the annuity buying process as efficient and easy as possible; while also offering great rates. Once again thank you & welcome to the Canvas team!

Rated 5 out of 5 stars

Have opened four annuities

Have opened four annuities. I had a few questions, called and quickly answered. I placed a call, but had to end call and Canvas called me back. Easy application process. Lot's of information about annuity related topics on website. Have a nice app for phone. Researched many companies, but this one seems to be the best at customer service and behaving ethically. Thanks!!

September 14, 2024
Unprompted review
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Reply from Canvas Annuity

Hello Philip,
Thank you for your feedback! We're thrilled to hear that you found Canvas to be a great platform for purchasing a MYGA. We take pride in offering competitive interest rates and a seamless online application process to cater to the needs of our customers! Welcome to the Canvas Family!

Rated 1 out of 5 stars

Confusing, poor service

I really vetted this company before deciding to invest my money here. Although Puritan Life Insurance Company of America has been around since 1958, Canvas Annuities has only been around since September 2000. I was still going to give them a try. They have a B++ rating from AM Best, which is Good, but not great.

I was working on the online application. At the Beneficiary page, an issue arose. I have two executors and 12 others who will split my estate. That would be a lot of forms to fill out. I called Canvas and talked to Cynthia. She said because there's a death benefit, everyone has to be listed with their personal information. I have annuities with another company and this isn't the case. Cynthia said she was sorry and I'm probably not a good fit with this company. In all my investing years, that was the dumbest comment that I've ever received. I'm trying to give them money, and it was substantial! I called back later and talked to Lida. She said I could use "Estate of the Insured" as the beneficiary as I have a Will. She was correct because this is what I use on my present annuities with another company. There was a glitch trying to do this on their online form because there's no such option. I got a red alert saying, "The beneficiary can't be the annuitant." Lida told me not to do anything until she talks to the tech department. I haven't heard back.

I would give serious consideration before investing with this company. It's more than the interest rate. This is your hard-earned money and you want it to be with a responsible custodian. This company isn't prime time, so don't be lured only by the interest rate. I decided not to use this company and will stick with my present company. Cynthia's comment created doubt, and doubt and investing don't mix.

September 12, 2024
Unprompted review
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Reply from Canvas Annuity

Thank you for taking the time to share your experience with us. We apologize for any misunderstandings and the frustration you encountered during the process. We understand how important it is to feel confident in your investment decisions, and we're sorry we didn’t meet your expectations. Your feedback is valuable to us, and we’ll use it to improve our services. We wish you all the best on your investing journey- The Canvas team

Rated 5 out of 5 stars

High Rate B++ Fixed Annuity

online knowledge, B++ Puritan source rating, easy application, quick, good customer service when needed, fixed high rates available in 3-5-7 yr terms

September 10, 2024
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Reply from Canvas Annuity

Thank you for your review, Caren! We're pleased to hear that you found our application process simple and appreciated our Agent team, who is here to support you. We're committed to providing competitive rates and flexible terms to meet your needs. If there's anything more we can do for you, please don't hesitate to reach out!

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