There are many positive things about this company, such as their good rates and good AM rating. I found out the area of the customer portal under transaction is for withdrawals, and not to view the... See more
Company replied
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Review summary
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Reviews shaping this summary
No agent required, easy online application, good rates! I've gotten two annuities from Canvas so far. Very Best Regards, Tom Scott 🗽 Author of Stack the Legal Odds in Your Favor ● Speaker ● World... See more
Company replied
It is designed for the individual annuity buyers. Also no middle hiding fee for the contract process. The customer no need to pay the commission fee for the deal. Also the simple MYGA products are hel... See more
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Of the reviews I have read, I found the complaints were targeted to the application process. I did not have any problems, followed it step by step. Only had to call about 1 issue that was totally my m... See more
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Company details
About Canvas Annuity
Written by the company
Simple, people-first process and great rates.
Apply Now
Canvas offers modern annuities that provide guaranteed rates, flexible terms, and commission-free returns.
Find Out More
Meet our Licensed Reps
The Canvas Way
Written by the company
- Making saving for tomorrow simple and stress-free by offering simple products paired with modern technology, and working with trusted industry partners.
Contact info
7272 E Indian School Rd, Suite 100, Scottsdale, 85251, United States
- (888) 970-3556
- contact@canvasannuity.com
- canvasannuity.com
4.4
Excellent
453 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Do not use Plaid
After I read Canvas review, I like to respond that It appears to me they do not care about what their customer felt about the no good Plaid, I would ask why not give your customer the optiojn to add ACH fund with account # and routing # that is most financial institude do. YOU MIGHT GET SOME PROFIT FM PLAID BUT YOU WILL LOST YOUR CUSTOMERS.
The reason I gave 3 stars is because Canvas annuity use inefficent Plaid for funding. I would prefer to use routing # and account # to set up funding. Plaid prevent me to use my Vio bank account to fund the purchase. Sofi bank also use Plaid and I have very bad experience with Plaid. NO ONE SHOULD USE THEM
January 30, 2025
Reply from Canvas Annuity
Thank you for your feedback. We’re sorry to hear about your experience with Plaid and any inconvenience it may have caused. The good news is that you can also fund your annuity via check or wire transfer! If you’d like more details or assistance with this process, our team would be happy to help. Please feel free to reach out to us at 888-970-3556. We appreciate your business and the opportunity to assist you!
The application is simple to do
The application is simple to do. and also the info is clear and easily understood, plus they have the best rates.
January 30, 2025
Reply from Canvas Annuity
Margaret, thank you for your kind review! We're glad to hear that you found the application process simple and the information clear and easy to understand. It's great to know that our rates met your expectations as well! If you ever need any assistance, we're always here to help.
My 3rd Annuity with Canvas
Canvas has a great system. Their software works well and makes setting up a new annuity VERY easy. I like that everything can be done online and the process is quick and easy. If you do need help their tech support actually knows what they are doing and can answer questions accurately. What a refreshing change!
January 30, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for your fantastic review! We're thrilled to hear that you found our system intuitive and that the online process made setting up your annuity quick and easy. Providing knowledgeable and reliable tech support is a top priority for us, so we’re especially glad to hear that our team was able to assist you effectively. We appreciate your feedback and look forward to continuing to serve you! Welcome to Canvas.
Great online process.
January 27, 2025
Reply from Canvas Annuity
Thank you for your feedback, Sam! We're glad to hear that you had a great experience with our online process. If there's anything else we can do to assist you, please let us know! Welcome to Canvas.
The application Process was good
The application Process was good . The money transfer service didn't recognize our checking account through schwab . So Ill now have to send a paper check . Delaying the transfer .
January 19, 2025
Reply from Canvas Annuity
Thank you for sharing your experience with us, Cheryl. We're glad to hear that the application process went smoothly for you! However, we’re sorry for the inconvenience caused by some incompatibility issues and the delay it created.
We understand how important a seamless money transfer process is, and we’ll continue working to offer the best systems to best support all account types. If there’s anything we can do to assist you further, please don’t hesitate to reach out to our team. We’re here to help!
Thank you for being a Canvas customer - we're glad you're here.
Great rates and simple application process
Great rates being offered for a 5 year annuity. The application process was simple and flawless.
January 14, 2025
Reply from Canvas Annuity
Thank you for your review, Michael! We're delighted to hear that you found the online application process to be both simple and easy. Making things as smooth as possible and providing great rates for our customers is our priority! Welcome to the Canvas family!
All Application process are not easy…
All Application process are not easy and west time. it don't have all feature / option to apply.
January 13, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for taking the time to share your feedback, Wei! We’re sorry to hear that your experience with our application process didn’t meet your expectations. At Canvas, we strive to provide a straightforward and user-friendly experience.
Please don’t hesitate to reach out to our team directly—we’d love the opportunity to address your concerns and explore how we can better meet your needs. Your input is invaluable as we continue to enhance and improve! - The Canvas Team.
Reach us at: 888-970-3556
Doing business with Canvas has been very Outstanding overall
The representatives of this company are always very helpful and most of all friendly to work with. They always take care of my questions quickly. The company makes me feel confident to do business with.
December 12, 2024
Unprompted review
Reply from Canvas Annuity
Thank you so much for your kind words, Doug! We love to hear that our representatives have been helpful, friendly, and able to address your questions promptly. Your confidence in doing business with us means the world, and we’re grateful for the opportunity to support you. If there’s ever anything else you need, we’re just a call or message away!
Rates good, Online system bad
The interest rates on all the annuities are very competitive. But the online system is very clunky. For instance, I have an existing annuity I want to use to fund a new one before rates decline, but I had to go through all the paperwork as if Canvas had absolutely no information on me. I was told this was necessary due to financial regulations. But if I had just let my annuity roll over into a new one at maturity, this would have happened automatically. How can both be true?
December 6, 2024
Unprompted review
Reply from Canvas Annuity
Thank you for your feedback Jennifer!
To clarify, in your situation, since you’re aiming to secure the current high interest rate by funding a new annuity, it’s necessary to complete new paperwork. This allows us to properly transfer the funds into a new account with the updated terms.
If you had allowed your existing annuity to automatically renew at the end of your initial term, it would have continued under the same policy number and gone into effect at the interest rate available at that time. Unfortunately, this process doesn’t allow for locking in rates ahead of time. Which is what you were looking to achieve! If you have any additional questions we are always here to help!
We appreciate the patience & opportunity to serve you! - The Canvas Team
Funded a policy over 30 days ago and…
Funded a policy over 30 days ago and policy still shows as pending and no one can explain why. Call back from customer service never happened. I know they are just broker front end for Puritan Life but they seem very disconnected. Ok so second customer service person (Carrie) did a much better job and called me back and resolved the issue. I will give them to 5 stars and hope the first failure is not who they are.
December 9, 2024
Unprompted review
Reply from Canvas Annuity
Thank you for sharing your feedback Sean. We understand your concerns and are truly sorry for any frustration caused by the delay. We understand that you’ve since been in touch with our customer service team, and we’re glad that we were able to resolve the issue for you. Please know that we’re always here to assist with any additional questions or concerns you may have. Your experience is very important to us! - The Canvas Team
Reply from Canvas Annuity
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. Providing excellent service is always our top priority, and it’s wonderful to know we met your expectations. We truly appreciate your feedback and look forward to serving you again in the future!
Withdrawal/surrender request timeline not honored
My experience with Canvas has been good up until I needed to withdraw money from some accounts. I submitted surrender/withdrawal requests on 10/22/24 and received confirmation that they were received. I was told it would take up to 15 business days to process and get my funds back. On 11/7/24, 12 days into the 15 day process, I was notified via email that I forgot to attach missing info. I replied within an hour and 15 mins with the missing info via email attachment. They received that piece of info in about an hour and told me that someone from the conservation team would be reaching out shortly. It is now day 15 on 11/12/24. I haven't heard from anyone or received my money. 3 weeks is already a long time to make clients wait to get their money back. I've only had to wait around a week with the other financial institutions I dealt with in the past when it came to processing surrenders and sending checks out. The reason why people withdraw money is because they need it. It's not right when you make them wait longer than they have to to access their own money.
November 12, 2024
Unprompted review
Reply from Canvas Annuity
Thank you for sharing your feedback, Patricia. We apologize for the delay and the inconvenience caused during your surrender process. Our goal is to make every step as smooth as possible, and we regret that this experience did not meet your expectations. Processing times can vary, especially if additional information is needed, but we understand that waiting longer than expected can be frustrating. We are committed to improving our procedures to prevent delays like this in the future.
A member of our team has reached out to you to provide an update on your request, however, should you need anything else please don't hesitate to contact us. Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Online Application Processing
I found the online contract application process simple and straightforward. It is imperative that one reads the questions carefully and completely before answering.
November 11, 2024
Reply from Canvas Annuity
Thank you for your feedback! We're glad to hear you found the online application process simple and straightforward. Taking the time to read each question carefully is indeed important, and we appreciate your diligence. If you have any further questions or need assistance, we're here to help!
So far
So far, all is going great. No problems with signing up or getting the account information.
November 4, 2024
Reply from Canvas Annuity
Thank you for your kind feedback, Roland! We're thrilled to hear that the application process was smooth and efficient for you. If you need any further assistance or have any additional feedback, don't hesitate to reach out. Welcome to Canvas!
Easy to apply
October 31, 2024
Reply from Canvas Annuity
Thank you so much for your kind review! We're thrilled to hear you had a great experience with our application process. Your satisfaction means a lot to us! Welcome to Canvas.
Smooth n easy
Smooth n easy. Like buying a gallon of milk at the dollar store. Thanks
October 31, 2024
Reply from Canvas Annuity
Thank you for the great review, Tony! We're glad to hear the process was as easy as a quick shopping trip. Making things smooth and straightforward is what we aim for. If you ever need assistance, we're here to help!
NO RETURN answer :(
A note was sent to me stating Ally wants a wet signature. I immediately sent an email asking if funds could be transferred via wire...NO ANSWER.
October 30, 2024
Unprompted review
Reply from Canvas Annuity
Thank you for your review, Katherine. We appreciate you sharing your experience with us and trust that we have since been able to resolve all issues with your wet signature. Should you need anything else, please don't hesitate to reach out to us! Welcome to the Canvas family.
Great customer immediate help filling…
Great customer immediate help filling application.
October 30, 2024
Reply from Canvas Annuity
Mark, thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service team. Providing exceptional service and support is our top priority, and it's fantastic to know we met your expectations.
Purchased 3rd annuity from Canvas with very favorable rate
I just purchased my 3rd annuity from Canvas. Their online process is straightforward and very easy to navigate. After researching annuities for non-Q funds, I found Canvas to have the most favorable interest rates. If you need guidance, they have financial professionals available to help you navigate through the process. This being my 3rd time, I was able to complete the process on my own in a short amount of time.
October 29, 2024
Unprompted review
Reply from Canvas Annuity
Thank you for sharing your experience with Canvas, Gerri! We’re so pleased to know that our online process made it easy for you to complete your third annuity purchase. We love to hear that our rates and process met your needs, and we’re glad our team was there when you needed guidance. Your continued trust in Canvas means a lot to us, and we’re here whenever you need support in the future!
Easy application . I trust this company. I'm in for 7 years locked .
Great experience trust this company
Third application. I'm locked in for 7 years
AAA
October 29, 2024
Reply from Canvas Annuity
Matthew, thank you for your review and for choosing Canvas once again! We’re delighted to hear you’ve had a great experience with us and that we’ve earned your trust over and over, again. It’s customers like you who inspire us to continue delivering excellent service!
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