There are many positive things about this company, such as their good rates and good AM rating. I found out the area of the customer portal under transaction is for withdrawals, and not to view the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No agent required, easy online application, good rates! I've gotten two annuities from Canvas so far. Very Best Regards, Tom Scott 🗽 Author of Stack the Legal Odds in Your Favor ● Speaker ● World... See more
Company replied
It is designed for the individual annuity buyers. Also no middle hiding fee for the contract process. The customer no need to pay the commission fee for the deal. Also the simple MYGA products are hel... See more
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Of the reviews I have read, I found the complaints were targeted to the application process. I did not have any problems, followed it step by step. Only had to call about 1 issue that was totally my m... See more
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Company details
About Canvas Annuity
Written by the company
Simple, people-first process and great rates.
Apply Now
Canvas offers modern annuities that provide guaranteed rates, flexible terms, and commission-free returns.
Find Out More
Meet our Licensed Reps
The Canvas Way
Written by the company
- Making saving for tomorrow simple and stress-free by offering simple products paired with modern technology, and working with trusted industry partners.
Contact info
7272 E Indian School Rd, Suite 100, Scottsdale, 85251, United States
- (888) 970-3556
- contact@canvasannuity.com
- canvasannuity.com
4.4
Excellent
453 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Your company is trustworthy
The only problem I have is having to press back on the calendar to get to your birthday.
January 7, 2026
Reply from Canvas Annuity
Thank you for sharing your feedback, Paula! We're grateful for your trust in our company and are glad to hear you’ve had a positive experience overall.
We also appreciate you pointing out the issue with navigating the calendar to enter your birthdate. That’s valuable feedback, and we’ll be sure to pass it along to our team as we continually work to improve the user experience.
Thanks again for choosing Canvas. We're glad you're here!
It was pretty groovy
December 24, 2025
Reply from Canvas Annuity
We're always glad when our customers have a great experience! Thanks for sharing. We appreciate you choosing Canvas and are always here if you need anything in the future!
This my 4th annuity with Canvas easy…
This my 4th annuity with Canvas easy process and funding. Best rates anywhere and with a top-notch Company.
December 19, 2025
Reply from Canvas Annuity
We’re thrilled to hear this is your fourth annuity with Canvas and that you’ve consistently experienced an easy process, smooth funding, and great rates. Our team works hard to provide top-notch service, and it means a lot to know we’re meeting your expectations.
We truly appreciate your trust and continued partnership. If you ever need anything or have questions in the future, we’re always here to help!
Jon is truly an asset to your team
Jon is truly an asset to your team. He followed up with me several times during my onboarding process for the annuity. He called after arrangements were made for an appointment to fill out forms. And, most importantly, he was very patient with me.
December 11, 2025
Unprompted review
Reply from Canvas Annuity
Thank you so much for sharing this! We’re thrilled to hear that Jon made your onboarding experience smooth and supported you every step of the way. His follow-through and patience are exactly what we aim to deliver, and we’ll be sure to pass along your kind words. Please reach out anytime if you need anything further. We’re always here to help!
Reply from Canvas Annuity
Thanks for the great review, Judith! We’re so glad the process was super easy for you. Please reach out anytime if we can help with anything else. Welcome to Canvas!
Super simple.It was nice to be able to…
Super simple.It was nice to be able to find the account and apply all online within minutes.
December 6, 2025
Reply from Canvas Annuity
Thanks for the review, Sarah! We’re glad the process was quick and easy and that you could find your account and apply online in just a few minutes. Welcome to Canvas!
Your chat capability totally SUCKS
Your chat capability totally SUCKS! You say it was a live person, but I truly believe it was an AI chatbot. When I asked a question about the product I was totally ghosted. I tried several times to call and the recorded message kept saying agents were helping other clients and then a final message said to leave a voicemail and someone would call me back.
I decided to move forward only because I have previous experience with annuities and the parent company, Puritan Life Insurance has a BBB rating of B++. I certainly how your products are better than your customer service.
December 2, 2025
Reply from Canvas Annuity
Hi Mark, I'm sorry you had this experience, and I appreciate you taking the time to spell out what happened.
A couple of clarifications, and most importantly, next steps: our chat is handled by a real person — a Canvas agent (not an AI chatbot). That said, you absolutely shouldn’t have felt ghosted. If a message was missed or a session disconnected, that’s on us, and we want to understand exactly where the breakdown occurred so we can fix it.
On the phone side, when call volume is high you may hear a message indicating agents are assisting other clients and you may be routed to voicemail for a callback. We know that’s not ideal when you need answers in the moment, and your feedback is noted.
We’re glad you felt confident moving forward based on your experience with annuities and Puritan Life Insurance and we want our service to match the quality of the products. If you’re willing, please email us (Contact@Canvasannuity.com) with your name and the best number/email to reach you (and, if you have it, the approximate date/time of the chat or call). A Canvas agent will follow up to address your product questions and make sure everything is squared away.
Thank you again for raising this — it helps us improve.
Reply from Canvas Annuity
Thank you so much for your review! We’re thrilled to hear that you found our application process easy and straightforward. Making things simple for our customers is a top priority, and we’re glad we delivered that experience for you. If you ever need anything in the future, we’re here to help!
Jon was fantastic with his details and…
Jon was fantastic with his details and follow-up
November 20, 2025
Unprompted review
Reply from Canvas Annuity
Thank you so much for sharing your experience! We’re thrilled to hear that Jon provided such detailed and attentive support. Delivering clear communication and reliable follow-up is something we strive for every day, and it’s wonderful to know he made your process so smooth. We’ll be sure to pass along your kind words, we know they’ll mean a lot to him. If there’s ever anything more we can help with, we’re always here for you.
I have a lot of concerns about Canvass…
I have a lot of concerns about Canvass annuity, and you should too !
On September 4, 2025, I opened up an annuity with Canvass annuity. No problem. Within 2 days, my application was processed and an account was opened and collecting interest.
October 4, 2025 I opened another annuity with Canvass annuity. No problem. Within 2 days, my application was processed and my account was opened.
October 16, 2025 I opened a third annuity with Canvass annuity. No problem. My application was processed and my account was opened.
I opened a 4th annuity. The application is quite lengthy. It doesn’t allow the applicant to continue until all the steps are completed.
I receive a lot of emails. Canvass sent me an email requesting me to contact customer service. I missed that email.
It’s been 29 days and canvass annuity withdrew my funds from my bank and didn’t not open an account.
Why would a large corporation accept my money and not give a refund for an incomplete application?
I’m on the phone with customer service. She told me that the reason why Canvass Annuity withdrew my money from my bank account AND did not process my application or open my account was because I forgot to add a beneficiary.
AND, AND they did not withdraw the funds from my bank account.
This is too much! There are many steps involved in completing an application with Canvass Annuity and it won’t let an applicant proceed on to the next step.
The kicker is that the customer service agent told me that canvass annuity never withdrew my funds from my bank account. WOW. Is this customer service agent just making things up on the fly? My bank records has canvass Annuity withdrawing my funds.
The customer service agent has been putting me on hold. She came back on the phone and corrected herself and informed me that Canvass Annuity did indeed receive my funds after all and that they would be paying me interest since the day the application was supposed to have been opened. She won’t send me an email confirming this information so I have to wait and see. The customer service agent can tell me whatever she wants to get me off the phone.
The customer service agent aka operator told me that I have to speak with Admin. As luck would have it, she’s unable to transfer my call because there’s no one available to complete my application. It’s just me and the customer service agent who keeps putting me on hold.
Canvass Annuity has a 30 day refund policy and it’s only been 29 days.
Why is Canvass Annuity receiving raving reviews ? They haven’t had to pay out serious money yet. Canvass was established June 2020.
Do you want to know one of the many scams that goes on with annuities? One of them is an agent putting themselves as the beneficiary.
Hmmm. I’m divorced and don’t have a beneficiary. Guess what document Canvass is missing ? The beneficiary page.
I didn’t realize that the 4th annuity hadn’t been opened up until November 23. I had opened up a fifth annuity with canvass. The application is complete. However, Canvass annuity is asking me to contact Customer Service.
Canvass annuity has had their rating decreased by Moody’s to a B Plus. I just pray that Puritan Life will be in business for the next 7 years.
Have you ever heard of a Corporation holding onto your money when the application was incomplete ? Most Corporations would have the common sense to text you several times and leave numerous voicemails requesting that the application be completed before they withdrew our money from our bank.
Admin looked at my application and thought to themselves, Hmmm. This application is incomplete. Let me withdraw the funds and wait for the senior citizen to get back to us …if they remember.
November 24, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for taking the time to share your feedback. We wanted to reassure you that your policy has been fully issued, and it is effective as of the date we received your funds. Interest has been credited from that same date. If you have any questions or would like help reviewing anything in your policy, we’re truly here to support you.
The process was long and complicated
The process was long and complicated, but the representative was terrific! Patient, knowledgeable.
Thank you!
November 1, 2025
Unprompted review
Reply from Canvas Annuity
Thank you so much for sharing your feedback! We’re sorry to hear that the process felt long and complicated; we know that can be frustrating. But we’re thrilled that your representative provided the patience and knowledge you needed along the way.
We truly appreciate your kind words, and we’ll make sure your representative sees them. If there’s anything more we can do to help, please don’t hesitate to reach out. Thank you for choosing Canvas!
I went to the website and there was no…
I went to the website and there was no information in my portal on the new policy
October 30, 2025
Reply from Canvas Annuity
Thank you for your feedback. I’m sorry for any confusion when you checked your online portal. At this time, we’re still waiting for the funds to be sent to Canvas. Which is why the new policy has yet to be issued and doesn’t yet appear in your Canvas Customer Portal.
Our team has reached out by phone and email to keep you updated and to see if there’s anything else we can do to help while we wait on those funds. We’ll process your policy immediately once everything is received, and we’re here if you have any questions in the meantime.
Thank you for your patience — we truly appreciate it.
Customer service too slow
November 10, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for sharing your feedback. I’m very sorry that our response time didn’t meet your expectations — that’s not the experience we want for our customers. We’re reviewing this internally so we can respond more quickly going forward.
If you’re open to it, we’d appreciate the opportunity to make this right and learn more about your experience. Please feel free to contact us at 1-888-970-3556, and we’ll be glad to help.
helpful, courteous, competent, and timely
I had a helpful, courteous, competent, and timely experience. My reviewing agent at Canvas, Cynthia Jasso, was very clear and courteous while helping me correct an error I had made on my application involving a 1035 exchange. The paperwork was subsequently transmitted by fax to the external annuity company in a timely way.
November 7, 2025
Unprompted review
Reply from Canvas Annuity
Thank you so much for sharing your experience, Paul! We’re delighted to hear that everything was handled helpfully, courteously, and on time. It’s great to know that Cynthia was able to clearly walk you through the 1035 exchange correction and ensure your paperwork was sent promptly to the other annuity company.
We truly appreciate your trust in Canvas and will be sure to share your kind words with Cynthia and the team!
not applicable
November 3, 2025
Reply from Canvas Annuity
Thank you for your 4-star review! We’re glad to know you had a positive experience. If there’s anything we could do to make your next experience a full 5 stars, we’d love your feedback. Your input helps us continue improving and serving you better!
Just completed an online application…
I just completed an online application to transfer funds from two IRA Annuities to a Higher yielding Canvas 7 year account. It took less than 15 minutes and could not have been any easier. I didn't even have to call for help although I knew that was an option. Thanks again Canvas!.
October 30, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for sharing your experience, James! We’re thrilled to hear the transfer process was quick and easy, and that our online application made things simple for you. We’re glad to know you felt supported every step of the way — even without needing to call in. We truly appreciate your confidence in Canvas!
Have been purchasing canvas annuities…
Have been purchasing canvas annuities for a while and its probably the simplest annuity with good rates and really helpful service.
October 24, 2025
Unprompted review
Reply from Canvas Annuity
Thank you for your trust and loyalty! We’re so glad to hear that you find our annuities simple, competitive, and supported by helpful service. We appreciate your kind words and the opportunity to continue serving you.
Great interest rate
Great interest rate, no fees, no allocation charges, safety and secure.
October 22, 2025
Reply from Canvas Annuity
Thank you for your review! We’re thrilled to hear you’re pleased with our competitive rates and fee-free structure. Providing a safe, secure, and transparent experience is always our goal, and we’re glad that stood out to you. We truly appreciate your trust and support!
Reply from Canvas Annuity
Thank you so much for your feedback, Mitch! We’re thrilled to hear the process was easy and that you’re pleased with your experience. We truly appreciate you taking the time to share your positive experience with us!
Reply from Canvas Annuity
We appreciate your kind review, Joe! We’re glad to hear you found the process easy and fast. We're glad you took the time to share your experience with us!
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