Placed an order for Christmas as was charged £50.49 customs charge, even though they state they are in the UK. I have sent over the letters from fedex stating these charges, including tracking numbers... See more
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Order arrived late and completely wrongly printed. Contact by Chat on line is rubbish as they just say email everytime. Generic reply to email and spasmodic reply. Still waiting for a refund of £64 af... See more
Initial proof image was inaccurate so spent considerable time trying to communicate that the images didn’t match. Customer services (eventually) promised colours would match, but what turned up was n... See more
Company replied
I'm really not one for writing reviews but I will make an exception here as I was very pleasantly surprised with the finished product. I wasn't expecting much from a photo printed on a cushion, b... See more
Company replied
Company details
Information provided by various external sources
Canvas Champ is a specialist photo printing service provider in the UK. Turn your Candid Moments into a life long memories on Canvas Print, Metal print, photo pillow and so on. we offer high-quality personalised photo printing service for our customers. we also providing ideas, offers, photo contests with cheap price at your doorstep.
Contact info
Flat number 60, LU2 7EY, Luton, Bedfordshire, United Kingdom
- 08082387521
- canvaschamp@canvaschamp.co.uk
- canvaschamp.co.uk
1.9
Poor
55 reviews
Hasn’t replied to negative reviews
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THIS IS A FRAUDULENT COMPANY
THIS IS A FRAUDULENT COMPANY - DO NOT USE!!
I ordered 2 acrylic prints and a 'free' canvas print, received my confirmation email - all seemed okay. Day before delivery was due I emailed for an update as I had not had a dispatch email - no response. I have tried to email them - no response. 'LIVE' chat - states they are offline. Tried facebook messenger - told me to go to their website. Tried to call the number - turns out I can pay a company called 'yay.com' and use the number myself!!
I will try to claim my money back through my bank - avoid this company at all costs!
December 4, 2020
Unprompted review
Reply from CanvasChamp UK
Hey Rachael,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Beware Hidden Duty goods manufactured in India not UK
I ordered a product from UK website now I got a message from courier saying it is coming from India and I need to pay duty of over €25 which is a third of price of what I paid for. No response from team. No indication on website that goods were being manufactured overseas where this could occur
November 3, 2020
Unprompted review
Reply from CanvasChamp UK
Hey Anne,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Pay a little more and go with a trustworthy company.
Initial proof image was inaccurate so spent considerable time trying to communicate that the images didn’t match. Customer services (eventually) promised colours would match, but what turned up was not only totally wrong, but extremely sticky (& won’t clean up). Made worse by HORRENDOUSLY slow customer service. No answer by email or telephone. Avoid. Pay a little more and go with a trustworthy company.
October 31, 2020
Unprompted review
Reply from CanvasChamp UK
Hey Alpha,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Terrible - no order, no communication
I placed my order a month ago, with a promise of delivery within 2 weeks. I have still not received my order, or any communication from CanvasChamp - all of my calls, emails and online messages have been ignored. Totally unacceptable
October 22, 2020
Unprompted review
Reply from CanvasChamp UK
Hey Chris,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Not good and stealing my money
Not good and no updates on order which i placed back on 18th September and I also tried contacting them and only got one message a couple of weeks ago saying that they will get back to me which they did not. I contacted them yesturday asking for a refund and waiting for there responce but if there is no refund i am going to have no choice but to report a cyber crime to there sight starting off with my uncle who is an active police officer and he said that he can help me and report the sight for stealing and they have one week from now to refund me. simple as that
October 15, 2020
Unprompted review
Reply from CanvasChamp UK
Hey Michelle,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Awful service ... can't judge products because still not received yet
I have contacted company on more than one platform and multiple times. Placed an order on the 29th of May and it was suppose to be delivered by 12th of June, yet on the website it still claims my order is in production. I understand we are in a pandemic at the moment however the courtesy of a reply to give me an update on my order would be appreciated.
June 14, 2020
Unprompted review
Reply from CanvasChamp UK
Hey Vicki,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Beautiful.
My order was a cushion with a picture of Bruno the dog. A gift that will be sent to my best friends daughter. She recently lost her beloved Bruno and is heartbroken. I thought something she could cuddle might give her a little comfort.
The cushion has just been delivered and I must admit, I shed a tear. The cushion is gorgeous and I am over the moon at how it has turned out. Thank you so much.x
November 18, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Over the moon with my product when it…
Over the moon with my product when it arrived. Very much recommend and the price is great, fast delivery too.
November 4, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Great service
Canvas was quickly delivered and of good quality. Very good
October 24, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Great picture
The picture was great but the finishing on the back of the picture could've been a bit better, but overall, I was happy with it.
October 13, 2019
Unprompted review
Reply from CanvasChamp UK
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5 -star.
Thank you again.
Regards,
Canvas Champ.
Quality canvas
Good quality & well made canvas.Image printed on canvas exactly the same as downloaded photo.Colours excellent & packaged well.
October 9, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Purchased some canvases as presents for…
Purchased some canvases as presents for family. They were lovely. Nice and clear.
October 9, 2019
Unprompted review
Reply from CanvasChamp UK
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5 -star.
Thank you again.
Regards,
Canvas Champ.
The canvas was really good quality
The canvas was really good quality, really pleased with them , definitely place an order with canvas champ UK again
October 9, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I really love these canvases
I really love these canvases. They are well made and true to image. I have quite a few of them and I would definitely recommend this Company. They are also very good value.
October 9, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
great product very pleased ,
October 9, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Great products
It’s a great site and has great products. Great quality and really fast delivery
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Excellent bought as a gift and my…
Excellent bought as a gift and my partner was over the moon with it. Great quality and will be using again.
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
High quality canvas
High quality canvas, recommended to my family & friends.
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I absolutely love this company!
I absolutely love this company! The quality is really good and it looks great on the wall. Thank you CanvasChamp x
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Just what we wanted
Delivered what we were hoping great value for money will be using their service again
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
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