Placed an order for Christmas as was charged £50.49 customs charge, even though they state they are in the UK. I have sent over the letters from fedex stating these charges, including tracking numbers... See more
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Order arrived late and completely wrongly printed. Contact by Chat on line is rubbish as they just say email everytime. Generic reply to email and spasmodic reply. Still waiting for a refund of £64 af... See more
Initial proof image was inaccurate so spent considerable time trying to communicate that the images didn’t match. Customer services (eventually) promised colours would match, but what turned up was n... See more
Company replied
I'm really not one for writing reviews but I will make an exception here as I was very pleasantly surprised with the finished product. I wasn't expecting much from a photo printed on a cushion, b... See more
Company replied
Company details
Information provided by various external sources
Canvas Champ is a specialist photo printing service provider in the UK. Turn your Candid Moments into a life long memories on Canvas Print, Metal print, photo pillow and so on. we offer high-quality personalised photo printing service for our customers. we also providing ideas, offers, photo contests with cheap price at your doorstep.
Contact info
Flat number 60, LU2 7EY, Luton, Bedfordshire, United Kingdom
- 08082387521
- canvaschamp@canvaschamp.co.uk
- canvaschamp.co.uk
1.9
Poor
55 reviews
Hasn’t replied to negative reviews
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Products excellent and arrived on time...
Products excellent. Would have been a 5 but, when I hadn't received any notification that my canvases had been dispatched, I used the online chat to confirm the delivery date. Unfortunately, canvaschamp couldn't confirm dispatch or delivery, so I became concerned that nothing was coming. However, the canvases arrived on the date specified in the original order confirmation, so canvaschamp could have saved us both a difficult conversation if they had been able to give accurate info regarding delivery status.
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5 -star.
Thank you again.
Regards,
Canvas Champ.
Fabulous
Plenty of products to choose from, great quality, always well packaged and they keep you up to date with delivery etc
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Shipping was a disaster
Shipping was a disaster. Attempted once when I was not home and then returned it to store. After a couple months of support trying to get it to my central London flat, I gave up and asked for a refund.
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hey there,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Fast from ordering to receiving
Fast from ordering to receiving
Deffo use again
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
It is a high-quality product
It is a high-quality product, with accurate vibrant colour reproductions. The canvas is made to a good standard. I have used this service a number of times and have particularly looked out for the discount offers when they appear.
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Very short delivery
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Really happy with this product
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Great quality
Great quality, prompt service, have ordered number of times and keep coming back 😊
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Have used a few times
Have used a few times. Great service and prompt delivery and best prices I can find
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Surprised
I'm really not one for writing reviews but I will make an exception here as I was very pleasantly surprised with the finished product.
I wasn't expecting much from a photo printed on a cushion, but the finish is fantastic, very impressed.
I have already reordered for gifts for family members and would gladly recommend.
October 7, 2019
Unprompted review
Reply from CanvasChamp UK
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Less than 50/50 chance. Where will your order come from and what will be the result?
I have had some really good products from Canvas Champ and some really poor ones too. It occurred to me that the turn around time would be quicker if my order was shipped from India and longer if from the uk which is odd at the best of times as I live in the uk. Also the construction / finish and quality would also differ.
From the UK it would be made of a light wood frame, small hanging hooks, canvas has a Matt finish and is dry (rough) to touch.
From India it would be a heavier wood frame with hardboard backing behind the canvas, hanging hooks that engage onto a screw and a much more glossy finish (Smooth to the touch).
My last and final order came from India and had creases in all three of my canvases almost as if the endor beginning of a roll was used. Naturally I complained and while doing so started to ask questions.
I am told there have a UK and India warehouse which makes sense. So I asked for my order to be done in the UK as the previous orders were much better. Unfortunately this was not possible, I did not find out why, as the language barrier was bad enough in customer service that after about my fourth time of asking and still not getting an answer I gave up. I assume the uk company was shut down / sold or even an external contractor.
Anyway after trying to get my order completed in the UK and failing, I was told that I could have my order completed in India without the creases in the canvas and although the construction could not be as the previous orders I could have the canvas is a Matt finish, to which I agreed reluctantly. The canvases arrived a week later no creases but exactly the same as last time.
I also looked on LinkedIn etc at Canvas Champ and I cam to believe that it may only be a small Indian company as they seem to have very few staff and are all from the country and town.
So in conclusion I believe it was very hit and miss when ordering from Canvas Champ depending on where you order was completed. Now however I believe the quality is now going to be consistent although poor. I for one will not be risking it any longer.
No matter where the branches of a business is located the end product should be the same, especially if they are supply the same customers.
If only they could of kept the quality up as the prices and deals are very tempting.
April 24, 2019
Unprompted review
Reply from CanvasChamp UK
Hey John,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
ABSOLUTELY APPAULING AND ABYSMAL…
ABSOLUTELY APPAULING AND ABYSMAL SERVICE (OR LACK OF IT). I ordered a canvas print on 15 November expected it to be with me within a week 15 DAYS later still no print, called them by phone than I was told by an overseas operative with little comprehension of English it had not been sent as they are "busy" but it will be with me by 29 November, NOTHING ever got here. Demanded a refund which arrived today when asked for it. This is a business that should be AVOIDED at all costs
November 30, 2018
Unprompted review
Reply from CanvasChamp UK
Hey Kyle,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Slow and abysmal service
Order failed to arrive within 2 weeks and has still not dispatched. Have tried cancelling but customer service is ignoring me. Will never use this company again. Disgraceful.
September 29, 2018
Unprompted review
Reply from CanvasChamp UK
Hey Martin,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
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