The rep that assisted me was incredibly helpful. I needed a gown for a rather large student and initially I went to the page that has the sizes. At the bottom of it, there is a number to call if the s... See more
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See what reviewers are saying
Kat was the one that helped me out a lot. Thank you Kat. Thank you for being patience and super helpful and especially friendly. The company should give Kitty Kat a raise, as she was very professi... See more
The ordering process was easy and tracking was updated the entire time. However, my gown is short. I used the length the website recommended for my height. It comes just past my knees so it doesn't lo... See more
Company replied
Initially, I was getting annoyed that the stole n gown hasn’t arrived yet despite 2 calls. On the 3rd call, the person helped me n expedited the order which arrived in time for my daughter’s event. Gr... See more
Company details
Written by the company
The One-Stop Shop For Every Graduation, from our warehouse direct to you! At Cap And Gown Direct, we care about each and every customer by offering value and convenience in ordering graduation products. There is no tiered pricing for 1 set of cap and gown to 100 sets, because we offer the bottom price plus shipping & handling. There's no more waiting for months for your graduation gown to be shipped to you- our standard shipping takes only 3-5 business days to arrive anywhere in the U.S. We make things simple, affordable, and reliable. Place your order online today, or contact us at info@capandgowndirect.com if you have any questions!
Contact info
140 58th St Ste. 6G, 11220, Brooklyn, NY, United States
- 347-669-4696
- info@capandgowndirect.com
- capandgowndirect.com
4.2
Great
476 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 24 hours
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My grad caps didn't arrive 😓
My grad caps didn't arrive 😓. My order marks the package as delivered but I didn't recieve anything.
November 9, 2022
Good prices and fast shipping
Good prices and fast shipping and of course you’d think that’s the standard but I was surprised at how fast it was. It took about 3 days to get here and it was in great condition. Thanks so much!!
November 3, 2022
Great customer service.
Incredibly quick shipping. Also, an item was missing and I needed to call customer service. The woman answering the phone took care of everything very quickly and the missing item arrived shortly. This is an excellent company.
November 4, 2022
customer service was great…
customer service was great Unfortunately, the color was complete wrong hue to work, wrong tassle sent, wrong year on tassle and wrong direction..
November 4, 2022
Slightly late delivery, but items looked great.
Order arrived a day later than the original ETA, but that was likely the post office’s fault. Other than that, the order went well. The cap, gown, and stole look great.
November 2, 2022
I ordered the wrong sized gown
I ordered the wrong sized gown. The company rapidly responded to my quandary and allowed an exchange. I am now waiting for the exchange to become complete. I am confident this company will come thru well.
October 14, 2022
Reply from CapandGownDirect.com
Thank you for the positive feedback!
You saved our graduation!
After ordering tassels from another site (that promised they would be delivered before our graduation), I was disappointed & frustrated when they said that the order was delayed. I then ordered from CapandGownDirect and explained my situation and my desperation. Someone immediately called me & reassured me that she was going to make sure we received our order before graduation. Thank you so much for caring and for coming through on your promise! This company is wonderful, and we will definitely be repeat customers!
August 31, 2022
Reply from CapandGownDirect.com
These are the moments we live for! Thank you so much for this awesome update!
Reply from CapandGownDirect.com
Hi Yaselis, thank you for letting us know! I believe you wanted a gold tassel. We usually put it inside the bag with the cap and gown set. We would love a chance to correct this error if you didn't find it in the bag. Let us know if you would like us to send one to you.
These folks are great
These folks are great! It's the second time we've ordered from them, they have never disappointed us.
Delivered early and order was perfect!
September 2, 2022
Reply from CapandGownDirect.com
Thank you Faiz! We're so glad you decided to come back a second time! Hope to see you again soon.
Process is efficient and accessible.
September 5, 2022
Reply from CapandGownDirect.com
Thank you so much for the positive feedback.
Very friendly and very helpful.
September 5, 2022
Great quality did the job
Great quality did the job, delivery was on time! Thank you!!!
September 4, 2022
Excellent service all the way around
Excellent service all the way around. Ladies were very helpful and delivery was super fast!!
September 2, 2022
Service was awesome.
September 1, 2022
Reply from CapandGownDirect.com
Hi there, I see your order. I'm sorry you haven't been able to get through. Our email is info@capandgowndirect.com and our number is 844-888-4696. Please give us a call. We are open 9AM-5PM EST We want to correct this issue. We look forward to your call!
Update Review
I’m sorry I wrote the wrong review. It was great to do business with online cap and gown. Just waiting on one more item!!!
Sincerely,
Apostle
August 19, 2022
Reply from CapandGownDirect.com
Hi Apostle, Thank you for your feedback. I'd like to correct this issue for you. You can give us a call at 844-888-4696. Or email us at info@capandgowndirect.com If you were charged twice we will make sure you get refunded.
I was very pleased
August 5, 2022
Reply from CapandGownDirect.com
Thank you so much for letting us know!
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