Caphunters Reviews 

Great value, plenty of options and hassle free.

Positive points:
• cap is nice and good quality
Négative points:
• I am in Canada. Web site is .ca which gives the impression this is local... but it ships from Spain / Netherlands and that is not made clear. So I ended up paying an extra $43 import fee.
• link to trust pilot was sent to me in spanish.
• cap size is borderline too tight and I have to sqeeze it on. I gave my usual hat head size for the order.

If you are ordering from them internationally, be extremely careful. I had massive issues with the only two orders I have ever made with this company. They refused to apologize or reimburse me after they overvalued BOTH of my orders on the customs declarations, forcing me to pay significantly higher border fees out of pocket.

To make matters worse, their customer service agent straight-up lied to me. After the first overvaluation, I was completely infuriated, but they assured me it was an isolated mistake and promised the second shipment would be marked correctly. Lo and behold, when the second package arrived, it was hit with the exact same overvaluation error. I have no idea what advantage this company thinks they get by deliberately screwing over their international customer base like this, but I will NEVER spend a single dime here again.

On top of the customs nightmare, they also sent me two damaged hats. After completely ignoring my emails for a while, I literally had to threaten a credit card chargeback just to get them to respond and issue a full reimbursement for the damage. Yet, I am still stuck dealing with the financial fallout of their customs mistakes, a mess they casually told me to deal with on my own. Absolutely appalling behavior.

Because of this sheer logistics incompetence, the border agency assessed my packages at a much higher value, forcing me to pay out-of-pocket duties and taxes on value that didn't exist. When a company’s "customer service resolution" ends up costing the customer real money and requires hours of filing government dispute paperwork to fix, it completely defeats the purpose of buying from them.

Great inventory doesn't excuse terrible international logistics and dishonest support agents. If you don't want to get hit with surprise border fees because they don't know how to fill out a standard commercial invoice properly, take your money elsewhere. I have kept all evidence, photos, and correspondence with their agents on file.

After decades of online shopping with countless merchants, I have NEVER had an online shop or private business overvalue anything, let alone two packages back-to-back from the same merchant. To add insult to injury, their resolution was to tell me, paraphrased: "Don't worry about it. You can file the form yourself and fix it. It's all good." It is UTTERLY BAFFLING that a company would expect a customer to shoulder the burden of their own logistical incompetence.

THIS HAS BEEN AN ABSOLUTE NIGHTMARE to navigate. 8 months later after the fact, and I'm still SUPER PISSED OFF about it.

ALL INTERNATIONAL SHOPPERS, YOU HAVE BEEN WARNED.

UPDATE to Caphunters response: Caphunters response is misleading. To clarify, the only refund I ever received was for damaged goods, which I had to pursue through the threat of a credit card chargeback after they ignored me. This was not a proactive service gesture. They have ignored my requests regarding the financial loss caused by their repeated customs overvaluations for 8 months. I have all documentation on file and remain open to a genuine resolution for the specific duties and taxes I was forced to pay due to their declaration errors, rather than receiving generic PR templates.

I placed my order on April 1st, and it was supposed to be delivered by April 14th. However, today is May 14th, and after more than a month and a half, nothing has been delivered.

When I track the parcel, it says the sender needs to contact the carrier because sufficient information is not available. I also tried reaching Caphunter customer service, but no department seems to be available.

At this point, I have no idea how I’m supposed to get my money back.

The Hats I bought were Real Nice! Why I gave it One Star is the time it took to Recieve it was more that 2 weeks which is Ridiculous!! Would I order again from this company Never!

Ordered a navy cap, Caphunters sent a black one and remained complete uncoperative afterwards. Save yourself the hassle and just buy from a physical store.

I love the two hats that I ordered, however there is an issue with the hats arriving and smelling like rotting fish. That part was disappointing because now I have to figure out where to take them or how to get that weird smell off of them. I can't wear them until I get that smell off of them.

Placed an order on the 21st April, still showing as not processed, trying to contact customer service with no luck. No contact number and I’m pretty sure my emails aren’t been read or actioned. Awful service will not be using and will not recommend.

Quick shipping time and item was in mint condition.

The shipping was faster than I expected and the cap is good quality,I love it

I just wanted to point out that the cheapest option to return the item from Canada is almost double the cost of the cap itself (even with tracking and a DDP parcel service).

I ordered from the .ca website assuming the product would be shipped from Canada, but it was clearly shipped from Spain. This is misleading.

On top of that, the cap is much too small for me, so I’m now stuck with a $47 purchase I can’t use.

I also tried reaching out to customer service before leaving this review, but I never received any response.

Overall, this feels like a rip-off. I would not recommend based on this experience.

Paid for 24 hour delivery, it took a week to receive the item. The company is refusing to refund the delivery costs, and ignoring my messages. Would not use again.

REPLY: You have not responded to my message sent on 09/04/26. The parcel was not delivered on time by UPS; however, it was sent using a saver service, not a 24-hour delivery option.

Given the significant delay of a full week—and the fact that other packages were successfully delivered over the Easter holidays—I can only assume either the incorrect postage service was selected, or there was a failure on UPS’s part.

If this is a UPS issue, I would expect you to contact them directly to pursue a delivery refund. This delay is not minor and should be addressed accordingly.

I’ve ordered from these guys more than once, and once again everything is top-notch! The caps are excellent quality: neatly stitched, the material feels great, and they hold their shape really well. I also really appreciated the careful packaging, everything arrived in a neat box.
I was a bit worried the caps might be too big for my kids since there wasn’t a separate children’s size, but thanks to the adjustable fit, they turned out perfect!
Very happy with this purchase - highly recommend!

I’m really disappointed with Cap Hunters. The delivery date was supposed to be one week from ordering, yet that date has passed and my order still hasn’t arrived. Had I known they were this unreliable with deliveries, I wouldn’t have ordered from them. I won’t be buying from them again.

Absolutely Awesome!!
Fantastic product!
Cap arrived on time, and customer service kept me updated on all shipments operations.
Absolutely highly recommended!

Love the hat! Excellent transaction! Thank you!

Ordered a cap and tried to return it from Switzerland.
I paid around 20 CHF for shipping, but the parcel was rejected because of customs charges (DDP required).
This requirement was not clearly explained before sending the return. As a result, I am now forced to pay for shipping twice, which makes the whole return process unnecessarily expensive.
What is especially disappointing is the complete lack of flexibility from the seller. A simple solution could have been to allow the customer to pay the customs fees instead of rejecting the parcel entirely.
This kind of return policy is very inconvenient for customers outside the EU and creates unnecessary costs.
Overall, a frustrating experience.

I was skeptical because I had never heard or use Caphunters before....But let me tell you my Goorin was 100% legit and it was a cap sold out everywhere else and once it passed Goorins authenticity test I became a lifetime client...a little pricey but no one else had it and shipping was 2 or 3 days so 2 thumbs up p.s. I never write reviews so what's that tell you

Very happy with my order. I choose next day delivery and it came just on time. Caps in perfect condition and in a dust bag.