Capify Reviews 711

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the process incredibly easy and stress-free. The service is frequently described as prompt, straightforward, and supportive, with many appreciating the clear communication and quick turnaround times for funding. However, some people were dissatisfied with the company's policy regarding start-up businesses, noting that they were unable to secure a loan. Additionally, a few reviewers expressed concerns regarding the use of their personal information, and some mentioned a lack of communication and an experience of being asked for numerous documents without a clear resolution.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Customer service

Consumers express high satisfaction with customer service. Reviewers consistently highlight the... See more

User experience

Users describe positive interactions with user experience. Many customers report excellent experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve now used Capify for business lending for the fifth times (5th), and once again the experience has been excellent. The whole process was , professional, and straightforward from start to finish.... See more

Company replied

Rated 5 out of 5 stars

Clare was fantastic, every step of the way. Very communicative and easily contactable. The whole process was completed very quickly. Her friendly and approachable manner made the whole experience very... See more

Company replied

Rated 5 out of 5 stars

Well what can I say other than top notch experience and wonderful customer service, hand held all the way through with your own adviser and constant updating. When borrowing money, it can be a real... See more

Company replied

Rated 5 out of 5 stars

I recently applied for a business loan with Capify and honestly the whole experience was great. The team was professional, fast and really responsive from the start. The entire process took less tha... See more

Company replied


Company details

  1. Non-Bank Financial Service

About Capify

Written by the company

Capify was founded in 2008 during the height of the global financial crisis, as an avenue to assist financially struggling UK SME’s that did not qualify for traditional lending options. Understanding how difficult it can be to attain business funding, Capify is here to make this process as simple and quick as possible getting funding in your hands in under 24 hours.

Get funding from £5,000 to £1,000,000 for any business purpose - from working capital or purchasing new equipment. Capify loans are repaid in small, manageable fixed payments, to help you manage cash flow. With our simple application process, loan calculators, and a great team ready to guide you through the process, you can check your eligibility online in 30 seconds.

If you've been trading for over 12 months and have a monthly turnover of £10,000 apply online today and you could have the funds in your account the same day.

Capify is not a bank and may be able to help you when a traditional lender might not. We look at different lending criteria and will consider all credit profiles, with every loan application decided by a human, not an algorithm. We’re proud to have a team of dedicated professionals who can help guide business owners through the process and find the best solutions for them. For this reason, we’ve built a strong community of customers who come back to us time and time again. We place a lot of emphasis on human communication over tech. Whilst we think that tech is important and delivers a fast process from application to receiving your funds, you’ll also have a dedicated point of contact who will always be available at the end of the phone if you’ve got a question. We also have a team of real people who look over every single deal. 

   

Capify - Business Funding Made Simple

Written by the company

Raise up to £1,000,000
Our application process is made simple and fast with our dedicated account managers to assist you all the way.
We've funded over £1.2 billion globally and supported over 20,000 businesses.
We know business owners require finance for many reasons whether you want to buy stock or equipment, expand marketing or hire additional staff, our funding and flexible repayments are perfect for the growth of your business.

Contact info

Promotion box for Capify

Trusted by thousands of SMEs

Whatever your business goals, a Capify loan can help you get there.

4.6

Excellent

TrustScore 4.5 out of 5

711 reviews

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Rated 1 out of 5 stars

Hyper-inflated APR product

Hyper-inflated APR product. It seems like the Wongas of this world have moved to trying to scam businesses now.

With Capify, they spend a lot on digital advertising, harvest as much data as possible before revealing the product they actually offer. Even then, they don't tell you the APR of it, you have to work it out yourself. In our case is was over 70%, which is insane and crooked. Please don't finance your business like this.

January 29, 2025
Unprompted review
Capify logo

Reply from Capify

Good afternoon,

We’re very sorry to hear that you weren’t satisfied with your experience. At Capify, we aim to provide businesses with flexible funding options in a way that’s transparent and easy to understand.

Unlike traditional financing, our funding doesn’t operate on an APR basis. Our products are structured differently to suit the needs of businesses over the short-mid term. We have robust underwriting procedures, which look at a number of factors when determining the rate and term.

We do appreciate your feedback and understand how important clarity is when making financial decisions. If you’d like to discuss your experience further or if there’s anything we can do to help, please don’t hesitate to reach out to our team.

Rated 1 out of 5 stars

This company is a spammer

This company is a spammer. They have bought email lists from a dodgy email web trawler, which we know because of the email address they have used to spam us, and have subscribed us to their mailing list without our permission, which is actually illegal in the country in which we are based and we aren't even a legitimately potential customer. The world needs internet spammers like a hole in the head.

January 19, 2025
Unprompted review
Capify logo

Reply from Capify

Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and any frustration it may have caused.

Please know that we take compliance with data protection laws and best practices very seriously, and we do not intentionally engage in any activity that could be seen as spam. Please also accept our assurances that Capify have not bought any such email list.

We would really appreciate the opportunity to investigate this matter further. Please could you forward a copy of the email in question to: customercare@capify.co.uk

Rated 5 out of 5 stars

Very easy and smooth process

Very easy and smooth process. I dealt with Craig Morraies who is an excellent communicator and made the process simple. I would recommend to others seeking business funding.

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

Not recommend

"I find it concerning that when you're promised a £15,000 loan, you only receive £13,000 due to fees. On top of that, they add interest to the entire £15,000. This practice feels unfair and burdensome to borrowers. Based on this experience, I cannot recommend these loans to anyone."

October 18, 2024
Unprompted review
Capify logo

Reply from Capify

Thank you for taking the time to share your thoughts. We’re very sorry to hear that your experience with us wasn’t as positive as you would have hoped.

Our team work extremely hard to provide funding solutions for businesses, and while its not always the right fit for everyone, we know it can make a big difference for many. Origination fees are a common practice in the UK’s alternative finance sector, and our offers are provided on a non-obligation basis – any fees should have been discussed with you beforehand, so please accept my sincerest apologies if this did not happen.

We do genuinely appreciate your feedback and would be more than happy to address any further concerns you may have. Likewise, if you do require assistance with business funding, our team will always be on hand to help

Rated 5 out of 5 stars

“Working with Clare was an absolute…

“Working with Clare was an absolute pleasure from start to finish. She demonstrated incredible professionalism, deep expertise, and a genuine commitment to understanding our business needs. Clare worked tirelessly to secure approval for a business loan that met all our requirements and kept us informed every step of the way.

What stood out most was Clare’s personalized approach—she took the time to explain every detail, answer all our questions, and ensure we felt confident in our options. While we ultimately went with another provider for reasons unrelated to her service, it was a tough decision because Clare went above and beyond to make the process seamless and stress-free.

We can’t recommend Clare highly enough to anyone seeking financial solutions for their business. Her dedication, knowledge, and client-first attitude are unmatched, and we’re confident she’ll continue to exceed expectations for anyone fortunate enough to work with her. Thank you, Clare, for your outstanding support—you’re truly one of the best in the business.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

excellent service

excellent service. quick to get the deal done. smooth and a pleasure to work with Kyle and the team.

January 8, 2025
Unprompted review

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