Capita Reviews 

I've never before encountered any company that sets itself such low standards for customer service. And yet still fails to meet those standards. The front line staff (if you can get through) all seem very nice and helpful, but that's as far as it goes. Getting through to anybody who will own a problem, let alone resolve it is utterly impossible. Avoid. Avoid. Avoid.

Capita were administrators of my final salary pension scheme & have completely inept & untrustworthy.
They delayed many months in processing my request to begin my pension at a time when this was extremely important.
3 years later, against a background of high inflation, I noticed my pension had not risen at all.
On raising this with the new administrators (thankfully not Capita) they asked the question. Capita claimed my pension was fixed & didn't wasn't index linked which seemed ridiculous.
After further investigation, Capita admitted the pension was index linked & they had underpaid me for years!
How is this level of incompetence even possible?
I would advise ALL pension trustees to stop using Capita & all pension scheme members who are unfortunate enough to have their pensions administered by Capita, to keep a careful eye on their pensions & not trust Capita to look after their Pensions properly.

I have a pension with Capita that I want to transfer.
The forms they ask you to fill in is ridiculous. I don't understand half of the questions so how am I supposed to fill it out.

This company certainly puts the customer last! The only response you get from an e-mail is the automated one they send out, stating a 10 day response time. Following numerous phone chases they then send information different to that requested and then dont respond to any follow-up e-mails. I would not recommend any companies using their Pension Outsouce services.

AVOID, by all possible means, recently recieved my pensions and i’m open to share my experience. unfortunately Capita endlessly frustrated me and generally would advise against them, check page.

Awful company. I have the misfortune of this company managing my pension on behalf of the Environment Agency. They undertook a request against my will and are ignoring my complaint emails. They don’t get back to you or bother to investigate complaints. I’ve referred them to the Pensions Ombudsman and they still don’t seem to care or action my request. Now considering legal action against them.

Not enough space here to list everything poor about them and if you have a choice I would recommend avoiding this company like the plague. Why the UK Cabinet Office contracted these clowns to manage the pension scheme I joined in the 1980s is beyond belief, and can only be cost and not competence related. Communication skills are almost nonexistent, promises are made and routinely regularly broken, you don’t hear off them for weeks on end and have to chase them, and to top it all when you do have the temerity to complain, a superficial so called joke of an investigation is made. Basically they think it’s OK not paying your pension on time and because your case is apparently complex and they are busy then that is something the customer should accept. They have had my money for weeks on end with no mention of compensation but I suspect knowing that most people can’t be bothered to complain to the Ombudsman and they are earning interest on it. Shameful company who are clearly not regulated by the so called organisations supposedly in existence to protect us for such shysters, who have taken the shine off what should have been a key life event for me and my family.

AVOID, if you can. I'm in the process of consolidating my pensions. Have completed several in a few months from other providers but feel like I've barley started with Capita who endlessly frustrate, delay and generally bungle everything. Their internal complaints process is no better its the Financial Services Ombudsman next.

Just been notified today 20 May 23 of a cyber incident at Capita on 31 March 23. My wife’s pension, the Environment Agency Pension Fund, is handled by Capita and it is said that there has been a “personal data breach for a large group of members”. Name, NI number and DOBs are amongst the data accessed by hackers.
The EAPF are apparently asking Capita what steps they are taking to avoid this happening again. What makes me dismayed and annoyed is that these breaches have been going on for years and a financial organisation like Capita should have got its act together a long time ago. It’s too late now, the horse has bolted. They should lose the contract for the administration of this scheme.

I am currently moving all of my pensions into one pot, I've dealt with about 4 different companies and Capita are the only ones who failed to follow my instructions and are obstructive for no reason. I asked them to transfer my pension funds to my new pension provider, they ignored me for a while; then responded asking for documents which I sent; then they ignored me again and when I threatened them with court, I got asked for the same documents, which I once again sent; then I heard nothing so I chased and chased, and for the THIRD TIME they asked for the same documents! When I complained, they ignored my complaint, so currently I email them twice a day asking for an update. I have also contacted the FCA and the Pensions Ombudsman. I WILL NOT GO WAY, so no point ignoring me. I've sent all the documents you requested 3 times, do your job!

Unfortunately, Truspilot only gives the option of a minimum one star rating which is far too generous an award for such a shambolic outfit.

Capita took over administration of a former employer's pension plan when the business went into administration. Following release of the plan from PPF Assessment, I was given the option to transfer my funds to another scheme. Due to the sums involved, I am obliged to take FCA approved financial advice and an offer to use WPS Advisory at a preferential rate was included in the transfer option.

WPS have been great in reviewing my circumstances, providing a recommendation and handling all of the paperwork between the schemes I'm transferring out of and into.

However, it seems Capita is completely incompetent, having completely failed to communicate adequately with the plan members during the recent market uncertainty. They have also written to me again to request the same information they've already received from the financial advisors, including, believe it or not, if I took financial advice, and if so, from whom. Given that they proposed WPS Advisory, yet are now asking who advised me, I suspect there isn't much hope of ever receiving my transferred funds.

I fear a formal complaint to the FCA will be in the pipeline.

If you have the possibility to avoid dealing with this organisation, then do so at all costs.

They take ages to answer phone calls, are generally unhelpful when they finally do, and never respond to emails.

How on earth in such a competitive marketplace, a business which falls so far short of the most basic customer service expectation manages to continue trading is beyond me.

They were absolutely appalling after my father died at releasing his shares. They made my life utter hell for years. Endless barriers put in place. Disgusting. Now they are sitting on thousands owed to me since June when some shares were bought out in a corporate take over and have not responded to my brokers and won't pay over my money. I think these people are either the most incompetent people on earth or utter crooks. I genuinely believe them to be the latter. They milk misery and capitalise on it. One of the most repulsive companies on earth. You should be ashamed of yourselves.

very poor c/m service???????
waited 50 minutes on phone and when answered was told i am working from home,YOU will have to write in if YOU require assistance?????????
Numerous emails asking to register a formal complaint which were ignored?????.still waiting for a response regarding my complaint?????????
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In various properties these morons keep sending letters for former tenants despite fact they left 1 to in some cases 6 years ago .are you so disorganized and incompetent can't use a popular search engine.

Capita are the administrators for cnh pension scheme, they lied and lied again to me about my pension, and what they were doing. They promised to put cash lump sum in my account on my 55th birthday, they didn't,

My experience of them trying to deal with my pension is they are completely disorganised and dysfunctional. They don't seem to have any joined-up IT system for dealing with customers. The following statement on their website "At Capita, we live by our values. They define who we are, how we work and help us create better outcomes" says it all but don't read anything positive into that. The website also says “We care about doing the best job we can” and “We deliver reliably using our tried and tested processes ”. Complete rubbish in my experience. I wouldn't recommend them to my worst enemy.

Unfortunately Capita won the PIP contract so as I have worked for this shambolic company my expectations weren't high . First I submitted my paperwork on the sixth of June 2021,they didn't book an assessment til February 2022. The assessor claimed I missed the call even though I booked the whole day off for the appointment ,so then I had to wait for the paperwork to come back from the DWP so my assessment took place nearly a whole year after I put the claim in. The assessor lied in my form and referred to a full time job ( which I don't have!) So the claim was rejected
I called to begin the appeals process and had to deal with a stroppy woman with laryngitis and an attitude problem who shouted at me to calm down then hung up .

Unfortunately Capita have won the contract for PIP claims so they don't give a damn about complaints and in this case as long as they win the contract will continue not to give a damn

Capita stopped paying my Gilette Pension whilst I was on holiday as I hadn't filled in and returned a document they sent. After several unanswered e-mails to them and returning the the completed document marked 'urgent' and sent by recorded delivery I still have heard nothing. My pension for March and April have not been paid causing several problems.

My husband passed away 6 weeks ago and after notifying capita in the first week I've had to ring again twice, each time I've been told paperwork is ready to be posted, to date I haven't received anything. This is the only company that hasn't responded kindly.

Been trying with my friend for over three weeks to find out why his private pension payments have stopped and am still waiting for Capita to reply. Appalling service to anyone but my friend is 84 with dementia and getting very upset.