Shocking customer service, they only contacted me after I paused my payment with Klarna, and then they had a go at me for doing it! The goods were obviously old stock as the shoes were marked and s... See more
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Good products but when tried to exchange a top for a smaller size, total silence. No response to various contact attempts. Bought the returns label but it wasn't sent. Now poss stuck with somethin... See more
Company replied
Started well super quick delivery want to send items back paid for and requested returns label been waiting three days three phone calls no result. Ordered another item still not here called to ask wh... See more
Company replied
The worst customer service I've ever experienced. Bought some Nike shoes paying full RRP £150. Same day I noticed they were £120 on their website. Sam from customer service (afternoons only) offered... See more
Company details
Information provided by various external sources
Golf Store and custom fit studio based in London, UK.
Contact info
14 John Princes Street, W1G 0JS, London, United Kingdom
- +442074934414
- support@capitalgolf.com
- capitalgolf.com
1.3
Bad
228 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent transaction & delivert
February 10, 2020
Unprompted review
Happy with the golf clubs
Happy with the golf clubs, price and service.
February 8, 2020
Unprompted review
I have purchased goods but had no…
I have purchased goods but had no update on delivery or if it has left your store
February 6, 2020
Unprompted review
Reply from Capital Golf
Hi Gary,
You selected our Free Economy Shipping (3 - 7 working days) serivce. Next day shipping is available from £5. Would you like us to send a payment link to upgrade your shipping to a next day delivery.
Regards,
Capital Golf
I think it’s shocking you only get 2…
I think it’s shocking you only get 2 weeks to be able to return something and also shocking that you have to pay £3 just to get the return label
February 4, 2020
Unprompted review
Supposed to of received my parcel today…
Supposed to of received my parcel today but dpd have not even received my order from you
And now you cancel my order because I viewed my opinion!
February 3, 2020
Unprompted review
Reply from Capital Golf
Hi Joe,
You selected our Free Economy Shipping (3 - 7 working days) serivce. Next day shipping is available from £5.
Regards,
Capital Golf
Great transaction
February 1, 2020
Unprompted review
delivered to promise
January 28, 2020
Unprompted review
Fast delivery and good range on Puma…
Fast delivery and good range on Puma golf
January 23, 2020
Unprompted review
Great!I bought this jacket for my…
Great!I bought this jacket for my husband, he looked it so much, he asked me to buy another one.
January 11, 2020
Unprompted review
Excellent service
January 10, 2020
Unprompted review
Excellent value.
January 9, 2020
Unprompted review
Excellent service!
January 8, 2020
Unprompted review
Superb service
Superb service
Ordered on a Sunday and received the parcel on Tuesday. Excellent.
January 1, 2020
Unprompted review
You sent the wrong product
You sent the wrong product. You confirmed my order of an Adidas gilet with full zip, but I’ve received the one with a half-zip. You don’t seem to have the product I ordered in stock any more and I’m not clear whether there’s a difference in price between the two. What do I need to do rectify it please?
December 27, 2019
Unprompted review
Wrong price
I bought a galvin green golf polo for £100 and when it was delivered it had a sale sticker on the bag saying was £80 now £45
Not happy!!!
December 14, 2019
Unprompted review
Reply from Capital Golf
Hi,
Thank you for taking the time to review - The item you purchased is not and will not go on sale as it continues into 2020.
A fantastic experience
A fantastic experience. The shop supplies a great range of products at a fair price, with genuine sale prices. The customer service was swift, I received free delivery which came within 24 hours of purchase, which is some of the best service I've received from an online store in a while. I'd highly recommend Capital Golf and will be using them for my golfing needs again. Thank you!
December 6, 2019
Unprompted review
Super speedy delivery and fantastic…
Super speedy delivery and fantastic Black Friday deal on the golf trousers I purchased.
December 4, 2019
Unprompted review
Well chuffed
Fantastic jacket at a equally fantastic price,
speedy service and notification,bravo.
November 29, 2019
Unprompted review
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