This card is supposed to be good for small businesses - As a small business owner, I've never had a worse experience than with these people. I tried to buy a $10 Starbucks gift card for a client,... See more
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This was an excellent card that helped me start my business! Then they sent me a notice stating that due to high usage and high balance (not over-balance), they were adding on a business interest fee,... See more
Tegan assisted on getting an transaction disputed. we cancelled services on 12/9 and confirmed it cancelled by vendor on 12/15 not to charge us anymore as of Jan 1st and yet they still did. Cust... See more
Company replied
Mark was excellent to deal with and quickly gave me an alternative payment option to fix my issue. Rock solid customer service, even after I had to call my bank and it took forever. He had to hang... See more
Company details
Contact info
3.3
Average
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was assisted by Elliot
I was assisted by Elliot, who was well informed and able to help me with my problems quickly and efficiently. Happy customer
August 12, 2024
Unprompted review
Agent was awesome!
August 7, 2024
Unprompted review
It was great conversation with Elliot!
It was great conversation with Elliot!
He just popped up immediately after I asked some customer service!
July 17, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Andrey,
Thank you for your amazing review!
We're really glad to hear about your great experience with Elliot on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Eliot was great helping me
July 15, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Carlos,
Thank you for your amazing review!
We're really glad to hear about your great experience with Elliot on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
The agent was very helpful with my…
The agent was very helpful with my request, he calmly listened to my concern and then professionally directed me on what to do.
July 12, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Olumide,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Great Customer Service
The Customer service dept is great! Always answers my questions.Great Company. benn with them for years!
June 12, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Todd,
Thank you for your amazing review!
We're really glad to hear about your great experience with us.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
I like them but it could definitely be better
It's a little weird dealing with a company over seas but it was easy to get an account with them. The APR is pretty high and they set your account for autodraft of the payment 5 days before its due. I dont like that at all. and i tried to refer some other businesses or get cards for our other businesses but they dont allow that and none of the people i referred have been approved.
May 2, 2024
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for sharing your thoughts with us. We appreciate your feedback and the opportunity to address your concerns.
We understand your comments and want to assure you that we strive to provide a seamless and efficient experience for all our customers. Regarding the auto-draft of payments, in the US, allowing sufficient time for bank processing ensures that payments are processed on time, aligning with regulatory requirements.
Regarding the APR, we aim to maintain transparency in our pricing structure and ensure that all terms, rates, and repayment details are clearly communicated upfront to our customers. We understand the importance of clarity when it comes to financial agreements.
We're sorry to hear about the experience with referring other businesses and individuals. Please note that referrals are subject to the same onboarding checks to ensure responsible lending practices.
If you have specific concerns or questions about anything else, please feel free to reach out to our customer support team on 833-972-1323, they are available 24/7.
Your feedback is valuable to us as we continuously work to enhance our services and address the needs of our customers. We appreciate your support and hope to provide an improved experience moving forward.
Thank you again for choosing us and for sharing your feedback.
Best wishes,
David
Dont walk, Run!
greedy terrible terrible company. do not use them!!!!! 43% apr and if someone makes a purchase that you did not authorize, you will be liable. I see them going out of business soon.
April 17, 2024
Unprompted review
Reply from Capital on Tap USA
Dear Khrysta,
Thank you for your review. We really appreciate you taking the time to provide us with your feedback.
We pride ourselves on our transparent pricing structure and ensure that your limits, rates and repayment details are clearly communicated before entering into an agreement.
We also check in on all of our accounts every few months to see if we can improve them!
Whilst we cannot discuss your disputed transaction on a public forum, we diligently follow the guidelines and processes set by VISA to achieve the right outcome of the dispute and use evidence to support claims where it is available.
If you have any questions please click here to contact us, or respond directly to this email and we will be more than happy to help!
Please feel free to reach out to our team at support@capitalontap.com, or give us a call at 833-972-1323 if you have any further questions.
Thank you,
The Capital on Tap Team
Capital on Tap Business Credit Cards are issued by WebBank. © 2023 New Wave Card LP dba Capital on Tap.
owner
The person that took care of my issue was very patient, kind, and polite. After getting the necessary information needed to deal with my situation, it was taken care of efficiently and thoroughly.
March 26, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Gwendolyn,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Geraint online chat Customer Service…
Geraint online chat Customer Service Rep was quick with great response time to solve my issue. I have always received great customer service since Ive been with this company a little over 2 years. I've never really had any issues of complaints. Thank you Keep up the great work.
March 18, 2024
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with Geraint on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
These guys are great and payment by…
These guys are great and payment by debit card is truly helpful.
March 13, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Mark,
Thank you for your amazing review!
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Reply from Capital on Tap USA
Hi Alex,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Reply from Capital on Tap USA
Hi Raul,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Best Customer Service!
Nathaniel, the customer service representative I worked with, was great and courteous. He answered all my questions and helped me resolve all the issues I ran into. He is one of the many reasons why Capital On Tap provides the best customer service around.
February 27, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Marta,
Thank you for your amazing review!
We're really glad to hear about your great experience with Nathaniel on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn £75 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Excellent customer service
Magda provided me with all the information I needed to resolve my questions and get my account up to date. She had a very kind spirit and was a pleasure to speak to.
February 27, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Adrianna,
Thank you for your amazing review!
We're really glad to hear about your great experience with Magda on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
I have been in business for over 30 years
I have been in business for over 30 years. My company was approved for 20k with this institution. This bank card company has a guarantee. A guarantee they offer terrible communication and make false statements to you the applicant. They never return your calls or email you back as they say they would. They ask for too much personal information about you on the online application. This company has too many security steps to apply and or maintain the account. Never could access my new account. I cancelled my approval. Advise this bank card company not to send me a card. In my opinion, try to apply at bank cards you are familiar with for business credit. They are helping small businesses. They helped me.
February 17, 2024
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for taking the time to leave a review.
Customer satisfaction is always at the forefront of our operation. Therefore, it is disappointing to hear that our service may not have lived up to the professional standard we aim to provide.
I can see that we have reached out to you to support you through your onboarding but unfortunately have been unsuccessful in reaching you.
Please feel free to reach out to our team at support@capitalontap.com, or give us a call at 833-972-1323 if you have any further questions.
Thank you,
The Capital on Tap Team
Capital on Tap Business Credit Cards are issued by WebBank. © 2023 New Wave Card LP dba Capital on Tap.
Good customer service.
February 20, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Ernest,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
The customer service rep was awesome.
February 12, 2024
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
She was very understanding of my…
She was very understanding of my situation and helped me accordingly.
February 2, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Tye,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Reply from Capital on Tap USA
Hi Tony,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn £75 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
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