This card is supposed to be good for small businesses - As a small business owner, I've never had a worse experience than with these people. I tried to buy a $10 Starbucks gift card for a client,... See more
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This was an excellent card that helped me start my business! Then they sent me a notice stating that due to high usage and high balance (not over-balance), they were adding on a business interest fee,... See more
Tegan assisted on getting an transaction disputed. we cancelled services on 12/9 and confirmed it cancelled by vendor on 12/15 not to charge us anymore as of Jan 1st and yet they still did. Cust... See more
Company replied
Mark was excellent to deal with and quickly gave me an alternative payment option to fix my issue. Rock solid customer service, even after I had to call my bank and it took forever. He had to hang... See more
Company details
Contact info
3.3
Average
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stands Behind Their Product!
This card company stands behind their product and always provides exemplary follow up and follow through.
January 15, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Bob,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Tegan assisted on getting an…Disputed transaction
Tegan assisted on getting an transaction disputed. we cancelled services on 12/9 and confirmed it cancelled by vendor on 12/15 not to charge us anymore as of Jan 1st and yet they still did.
Customer Reference USQ968C24.
I appreciated how quickly this was taken care of resolved for us.
Brandee S.
January 15, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Brandee,
Thank you for your amazing review!
We're really glad to hear about your great experience with Tegan on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Friendly and understanding service
Friendly and understanding service. I felt cared for and was put at ease regarding the security of my account! Thank you
January 4, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Edith,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Always love talking to the staff that…
Always love talking to the staff that answers the phone. The energy is amazing and the always the best service..hard to believe this is a credit card company.
January 3, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Simeon,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Customer Service is Simple & Easy
Charlie was great! Even though he couldn't resolve my issue (issue with my bank), I was left feeling hopeful that I can get my issue resolved. The ease of speaking with someone instantly and at my convenience without 100 prompts was amazing! Thank you!
January 2, 2024
Unprompted review
Reply from Capital on Tap USA
Hi Tanya,
Thank you for your amazing review!
We're really glad to hear about your great experience with Charlie on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
I interacted with Charlie today and he…
I interacted with Charlie today and he was exceptionally efficient, effortlessly answering me questionst issue in mere seconds. His friendly demeanor made the entire process seem remarkably easy. I appreciate the seamless assistance and commend his excellent customer service.
December 28, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with Charlie on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Autopay
The phone operator I interacted with today was exceptionally efficient, effortlessly resolving my auto payment issue in mere seconds. His friendly demeanor made the entire process seem remarkably easy. I appreciate the seamless assistance and commend his excellent customer service.
December 28, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Jerry,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
It is much easier to use the online…
It is much easier to use the online chat for simple questions then calling for sure. The rep Geraint answered my question very quickly and I was all set to continue my work day. Thank You
December 20, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with Geraint on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Hazel is Excellent
My experience with Hazel was excellent. Despite the audio issues we had, she introduced herself with high energy, a cheerful attitude, and she personalized my experience by remembering my name.
The reason I called was because my business was denied the business credit card due to the inability to find my business credit profile. It was concerning given I have an Experian business score of 85 which is considered good.
Hazel asked questions like was my report frozen which shows she has the mindset to find the problem then come up with a solution. And the solution was to ask the internal team to escalate my application to reconsider the inquiry given my good personal credit report, identity verification, and, hopefully, verification of my business credit profile.
December 18, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Kyle,
Thank you for your amazing review!
We're really glad to hear about your great experience with Hazel on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
MATTHEW WAS VERY HELPFUL AND HE…
MATTHEW WAS VERY HELPFUL AND HE RESOLVED ALL MY QUESTIONS IN A TIMELY AND EFFICIENT MANNER.
December 15, 2023
Unprompted review
Reply from Capital on Tap USA
Hi David,
Thank you for your amazing review!
We're really glad to hear about your great experience with Matthew on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
After speaking with one of the representatives, I mean, he gave so much information about the product. I really thank him, for his patience is kind of words and his help.
After speaking with one of the representatives there, it was really informative and he walked me through the process of how to set things up with my account. I think that they have phenomenal overall customer service and they take the time to inform you and they’re very patient I think you again.
December 15, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Charles,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Super helpful
December 13, 2023
Unprompted review
Reply from Capital on Tap USA
Hi John,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
He helped me get the information we…
He helped me get the information we needed for our company.
December 12, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
I love the way Capital On Tap takes…
I love the way Capital On Tap takes care of their customer and the service they provide. Truly love it!
December 12, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Vij,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Charlie helped me with the issue and…
Charlie helped me with the issue and resolved it quickly.
December 7, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Micah,
Thank you for your amazing review!
We're really glad to hear about your great experience with Charlie on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Chat Support
The Chat support was very helpful and very fast with response time.
December 1, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Oliver,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
I have had in great experience no issues
November 26, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Haruna was very helpful and…
Haruna was very helpful and knowledgeable about the company business
November 21, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Ambroze,
Thank you for your amazing review!
We're really glad to hear about your great experience with Haruna on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
I had a business tax service Jean…
Reference USU661B63. I had a business tax service Jean Pierre Tax Service on automatic pay for services not rendered. I contact customer support and representative Jacqualine helped me to get a new card and to dispute transactions. I am very grateful because I have been reaching out to the tax service with no resolve. I call they will not answer so today my only choice was to stop payment. I have been patient long enough. I really thank Jacqualine for all her help
November 20, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Tisha,
Thank you for your amazing review!
We're really glad to hear about your great experience with Jacqualine on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Amena was very helpful
Amena was very helpful, answered all of my questions and was very knowledgeable about many options
November 17, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with Amena on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
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