This card is supposed to be good for small businesses - As a small business owner, I've never had a worse experience than with these people. I tried to buy a $10 Starbucks gift card for a client,... See more
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See what reviewers are saying
This was an excellent card that helped me start my business! Then they sent me a notice stating that due to high usage and high balance (not over-balance), they were adding on a business interest fee,... See more
Tegan assisted on getting an transaction disputed. we cancelled services on 12/9 and confirmed it cancelled by vendor on 12/15 not to charge us anymore as of Jan 1st and yet they still did. Cust... See more
Company replied
Mark was excellent to deal with and quickly gave me an alternative payment option to fix my issue. Rock solid customer service, even after I had to call my bank and it took forever. He had to hang... See more
Company details
Contact info
3.3
Average
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
reference # USH718F94
reference # USH718F94
Nick was great. Answered my question and helped me refresh to update my screen, and very quickly.
November 14, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with Nick on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Very good customer service!
November 14, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Karen,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Amazing assistance from Charlie!
November 10, 2023
Unprompted review
Reply from Capital on Tap USA
Hi David,
Thank you for your amazing review!
We're really glad to hear about your great experience with Charlie on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Customer Service
I had an issue with my card being hacked and and I had to dispute some transactions.
Sabina, was great and she was able to start the process of my transactions being disputed.
November 10, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Litisha,
Thank you for your amazing review!
We're really glad to hear about your great experience with Sabina on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Reply from Capital on Tap USA
Hi Jeffrey,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
This company is so easy to work and…
This company is so easy to work and communicate with. They always answer your questions quickly and correctly. They do offer better rates than most other companies...for that I'm also grateful. Happy Customer here!
October 25, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Patrick,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Any issues you may have will be resolved!
I love that there is no wait time. The representative was friendly and very helpful.
October 24, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with us.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
BAD EXPERIENCE
I have a tour operator and marketing, communication and representation services business registered in the UK and USA in good standing. A few years ago I obtained the Capital On Tap corporate card for the UK business without problems but as regards the same business in the USA I was rejected twice even though I also have active business checking and savings accounts with Wells Fargo.
Capital On Tap requires a minimum of $30,000 in the current account to approve while for business in the UK it did not require this requirement. Advice: only use traditional US banks ( Wells Fargo, Bank of America, Chase) Wells Fargo allows applicants to open business checking and savings accounts without problems and without minimum opening amounts and also allowed me to obtain a credit card without the FICO credit score.The only inconvenient thing is that the applicant must physically go to the branch to identify the passport if you do not have a Social Security Number but you are sure of being approved without any problems.
October 18, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for taking the time to leave a review.
While an annual turnover of $30,000 is required to be considered for an approved application, along with other requirements to match our eligibility, $30,000 in your current account is not.
Regrettably, after carefully reviewing your application for the Capital on Tap Business Credit Card, issued by WebBank, an account cannot be opened for you at this time.
A statement of specific reasons why your application was denied will be sent to you via email within the next 30 days.
We'd love to be able to help you and your business in the future, and would like to invite you to reapply 6 months after your original application as your application may then be able to be approved.
Please feel free to reach out to our team at support@capitalontap.com, or give us a call at 833-972-1323 if you have any further questions.
Thank you,
The Capital on Tap Team
Capital on Tap Business Credit Cards are issued by WebBank. © 2023 New Wave Card LP dba Capital on Tap.
I have been locked out of online…
I have been locked out of online banking for months and unable to activate my new credit card. After calling in numerous times, with no resolution, I finally reached someone that could help me.
Dafydd was extremely professional and went above and beyond to make sure my needs were met. He not only regained my access to online banking but he helped me get another card issued to the joint owner of my business (something that I also spoke to multiple individuals about with no resolution).
Before speaking to Dafydd, I would have rated my experience as a 1 star (0 if possible), he made all the difference.
August 16, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Sarah,
Thank you for your amazing review!
We're really glad to hear about your great experience with Dafydd and that he was able to reolve your online access.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
They always solve my issues
They always solve my issues, no waiting on hold, nice customer support.
August 7, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Almos,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Stevy took care of my issue within…
Stevy took care of my issue within seconds, I love using my capital on tap, it is really a great help for small business owners.
August 7, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Fadugba,
Thank you for your amazing review!
We're really glad to hear about your great experience with Stevy on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Great experience!
August 4, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Alex,
Thank you for your amazing review!
We're really glad to hear about your great experience with us.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Great customer service experience!
Sabina was exceptionally knowledgeable and immediately addressed my concern. She was kind and efficient. It was a pleasure to interact with her.
August 3, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with Sabina on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Rep services is always available
July 29, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Max,
Thank you for your amazing review!
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
My representative was very…helpful, kind and patient.
My representative was very knowledgeable and patient.
July 29, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Cynthia,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
great experience with Capital on Tap
great experience with Capital on Tap, i am still waiting for my credit limit increase after 4 years i am still on the wait but beside that i love the app and everthing else
July 28, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Adrian,
Thank you for your amazing review!
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Capital on tap is unlike any other…
Capital on tap is unlike any other credit card company. I double paid on my account and they gladly refunded me my cash for the extra payment I made. Most other credit card companies would have credited the over payment versus refunding cash. Thanks cot.
July 28, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Mike,
Thank you for your amazing review!
We're really glad to hear about your great experience with us.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Brontë was amazing
Brontë was amazing! Quick, professional, and knowledgeable in resolving my issue with making last minute automatic payment changes. Capital On Tap has been refreshing for business.
July 25, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Starvelle,
Thank you for your amazing review!
We're really glad to hear about your great experience with Bronte on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Great communication from the team…
Great communication from the team through the opening of the account.
Easy app to navigate, very user friendly
July 24, 2023
Unprompted review
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