This card is supposed to be good for small businesses - As a small business owner, I've never had a worse experience than with these people. I tried to buy a $10 Starbucks gift card for a client,... See more
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See what reviewers are saying
This was an excellent card that helped me start my business! Then they sent me a notice stating that due to high usage and high balance (not over-balance), they were adding on a business interest fee,... See more
Tegan assisted on getting an transaction disputed. we cancelled services on 12/9 and confirmed it cancelled by vendor on 12/15 not to charge us anymore as of Jan 1st and yet they still did. Cust... See more
Company replied
Mark was excellent to deal with and quickly gave me an alternative payment option to fix my issue. Rock solid customer service, even after I had to call my bank and it took forever. He had to hang... See more
Company details
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3.3
Average
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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I love this company!
My experience was great working with Lloyd over at capital on tap. He was able to handle my concerns swiftly and for that im grateful. The customer service is very good. I am honored to be giving the opportunity to partner with capital on tap- USH224Q92
July 19, 2023
Unprompted review
Rhoss was great
Rhoss was great. He was helpful and took care of things that I would have had to call back to ask about. Insightful and helpful.
July 19, 2023
Unprompted review
Great service!
The customer service agent was quick, efficient, knowledgable and kind!
July 17, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Lauren,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Was very patient and respectful
July 15, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Hey love that accent!
Hey love that accent! 😉 great help thanks Matthew!
July 15, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with Matthew on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Very helpful
July 14, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Jermaine,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
The staff was very insightful
The staff was very insightful. And he was able to.assist with online transactions.
July 14, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Thomas,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Bronte was great.
Bronte provided quick and accurate resolution. Great experience.
July 14, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Georgia,
Thank you for your amazing review!
We're really glad to hear about your great experience with Bronte on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Best portal around
Best portal around. Nice and simple for a Neanderthal like me
July 13, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Alexander,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Had a question today
Had a question today, and Ryan was very helpful. would highly recommend
July 12, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Great customer service
Great customer service. Reps are always helpful and knowledgeable. Thanks!
July 12, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Rowena,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Reply from Capital on Tap USA
Hi Bernie,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Reply from Capital on Tap USA
Hi Bridget,
Thank you for your amazing review!
We're really glad to hear about your great experience with customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Great customer service
July 5, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Ramzi,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
vert attentive and knowledgeable.
June 25, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Jozef,
Thank you for your amazing review!
We're really glad to hear about your great experience with our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn $100 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Terribly Disappointed with Capital on Tap Credit Card Customer Service
I recently had a truly disappointing experience with Capital on Tap's credit card customer service. As a loyal customer, I expected better support, but unfortunately, their handling of my transition dispute left much to be desired.
When I contacted a customer representative regarding a fraudulent transaction on my account, I was met with insinuations that I had made the transaction myself. This was deeply frustrating and concerning, as I had clearly fallen victim to credit card cloning. Instead of providing the assistance and empathy I needed during a stressful situation, their response made me feel accused and unsupported.
As a responsible credit card user, I take great care to protect my information and prevent unauthorized use. Discovering that my credit card had been cloned was a disheartening experience, and I turned to Capital on Tap for help and guidance. However, their response lacked the understanding and professionalism one would expect from a financial institution.
The representative's insinuations not only disregarded the evidence of fraudulent activity on my account but also showed a lack of trust in me as a valued customer. Instead of being proactive in resolving the issue and investigating the matter thoroughly, the customer service interaction only added to my frustration and left me feeling disappointed.
May 31, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Winston,
I appreciate you taking the time to leave a review.
Customer satisfaction is always at the forefront of our operation. Therefore, it is disappointing to hear that our service may not have lived up to the professional standard we aim to provide.
Due to the nature of your concerns, please accept this communication as a formal acknowledgement that a complaint has been forwarded to the relevant team.
If you have any questions please click here to contact us, or respond directly to this email and we will be more than happy to help!
Please feel free to reach out to our team at support@capitalontap.com, or give us a call at 833-972-1323 if you have any further questions.
Thank you,
The Capital on Tap Team
Capital on Tap Business Credit Cards are issued by WebBank. © 2023 New Wave Card LP dba Capital on Tap.
Really bad experience with this business credit card
Hey, just a heads up, but I had a really bad experience with this business credit card I came across. Trust me, I've had my fair share of cards, and this one takes the cake. They're based in the UK and have some seriously weird policies. Trying to pay off my balance was a nightmare because they don't want you to, so they can slam you with crazy interest rates. And get this, when I tried to send them a check to pay it off, turns out they don't accept checks or even online transfers! What kind of bank is that? It's like they want you to be stuck paying interest forever. Seriously, stay away from these guys. I suggest going with Chase, Bank of America, or even your local credit union. Don't fall for the hype from YouTubers talking up this crappy bank
May 22, 2023
Unprompted review
Reply from Capital on Tap USA
Hi Zouhir,
Thank you for taking the time to write a review. We are sorry for your recent experience.
We pride ourselves on our excellent service and are disappointed our service hasn’t met expectations.
We’ll be reaching out to you personally in the next 24 hours to understand more and explore how we can make things right.
If you have any questions, please click here to contact us, or respond directly to this email and we will be more than happy to help!
Capital On Tap is always great to work…
Capital On Tap is always great to work with. Nick was able to help me with an issue of folks in foreign countries using my old account number. Very prompt and courteous service. Highly recommended.
May 17, 2023
Unprompted review
Reply from Capital on Tap USA
Hi there,
Thank you for your amazing review!
We're really glad to hear about your great experience with Nick on our customer service team.
We really value your comments and are pleased we can help you and your business!
Did you know, you can earn £75 when you refer a friend? You can find more info in your online account.
We hope you continue to enjoy using your Capital on Tap business credit card account.
Best wishes,
Capital on Tap
Rep Ryan was cool as ice!
May 9, 2023
Unprompted review
Representatives answered all questions
Representatives answered all questions, worked diligently and resolved the issue.
They called back on time to check on update of resolution.
Experience was great.
May 3, 2023
Unprompted review
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