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Capital on Tap Reviews 18,133

•
TrustScore 4.5 out of 5

4.7

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Evaluating 2,328 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of the application process, noting it is quick and user-friendly, often with rapid approval decisions. The service is consistently praised for being excellent, straightforward, and efficient, making it a valuable asset for businesses seeking cash flow. Many people appreciate the helpful and professional customer service, with staff often described as understanding and supportive. The accompanying app is frequently lauded as excellent, easy to use, and well-designed, providing useful features for managing finances and tracking expenses. However, some customers also noted issues with customer service, mentioning unhelpful responses, declined payments, and a lack of flexibility regarding billing dates and fees. A few other people also felt that the process for providing documentation was overly bureaucratic and confusing, and that the app did not always show interest paid.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the ease of use and navigation... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, easy to use, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use, intuitive design,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy application. Decision in minutes. Often in business borrowing can be stressful or just having that additional cash flow when needed. COP application made it easy to follow. Also the app is good,... See more

Rated 5 out of 5 stars

When you need an injection of cash flow the last thing you need is a cumbersome system from lenders. Capital On Tap was easy to navigate and obtain an early decision with the fascility ready to use s... See more

Rated 5 out of 5 stars

We are a multi million pound service industry business with approx 400 staff. The signing up process was clear, simple, efficient and seamless. The App is excellent and having a high interest savings... See more

Rated 5 out of 5 stars

Service - it was very easy way to set up your company's card. Application - it was quite effortless and user friendly. User experience - enjoyed overall experience, it was very easy for me t... See more

Company details

  1. Non-Bank Financial Service
  2. Cashback Provider
  3. Financial Institution

About Capital on Tap

Written by the company

At Capital on Tap, our mission is to make running a small business as easy as possible.

We understand that the day-to-day operations of a business can be challenging, which is why we've developed tools and resources that empower business owners to streamline their operations, access fast funding, and earn rewards.

So, if you're looking for a better way to run or grow your business – whether you’re an electrician wanting to buy supplies for your next job or a consulting company wanting to consolidate your team's spend – join the 200,000 businesses across the UK and the US that have placed their trust in Capital on Tap.

The credit card built for small businesses

Written by the company

- Uncapped 1% cashback with no annual fee
- Practical credit limits up to £250,000
- Free company cards with spend controls

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Application made easy

The application was very easy. Business loan applications are usually cumbersome, but CoT made it stress-free. Card arrived quickly. Great App and very easy to navigate.

May 19, 2026
Rated 5 out of 5 stars

Truly pleasurable experience…

Over the years I’ve dealt with a number of financial institutions, I call them that for the right reason. I did not feel like Capital on Tap was an institution, it felt more like a great business partner, a business investment / support partner that really cared about their customers priority needs.

Not to mention the speed of service. Account set up and usable very easily and efficiently. Customer service team are awesome. Very knowledgeable and don’t speak to you like robots, down to earth and incredibly willing to help.

May 19, 2026
Rated 1 out of 5 stars

The extra 0.5% might not be worth the hassle

They might offer 0.5% more cash back than Amex, but they definitely don’t offer the same customer service. For a business & busy people, not sure that extra bump is worth the hassle.

May 19, 2026
Unprompted review
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Reply from Capital on Tap

Hi there,

Thank you for your review, we do apologise for the experience you have had and would like to be able to resolve the ongoing issues on your account as soon as possible.

Please feel free to share your customer ID with us, which can be found in your online portal, so we are able to review your account.

Otherwise you are welcome to send us an email referencing COTGRDD-1 and we will get in touch within 1 business day! Alternatively you can call our customer support line on 020 8962 7401 which is available 24/7.

Best wishes,
Capital on Tap

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