Capitecbank Reviews 136

Awesome Bank, Services. I have moved from a traditional bank and should have done this years ago.

Capitec Banking App play lotto or Powerball i dont know why Capitec has this option on their banking app because it never works and they do nothing to correct the error as did the send cash option not work a week or so back . Really disgusting service delivery if it does not work then just to bad as most business in South Africa are run lately

The updating of the app, capitec should notify users when there is new changes not that when we go to their online banking we find changes also they should be an option because this new system is a struggle for other as their smart phone’s camera are not working

I have never experienced such incompetency DO NOT EVER OPEN A CAPITEC BUSINESS ACCOUNT!!! I am waiting for a international payment to clear for over 7 days. I keep getting called by different people requesting the same forms over and over I am closing it!!!

I recently opened a business bank account with Capitec and have been extremely disappointed with the customer service. Here’s a summary of the issues I’ve faced:

Confusing Documentation Process: A payment from a UK company was made to my account on August 28th. Two days later, I received a DocuSign email from Ludwe Gilman requesting that I complete documents for something called a "BP," an acronym I had never heard of. Instead of receiving a call to explain the next steps, I was left confused and had to make multiple calls for clarification, only to be shuffled between different representatives Namely: Martha Kgomo and Yvonne Mavundhla.

Inadequate In-Person Assistance: I visited the bank in person seeking help and was directed to call or email customer service. Despite spending over R100 on airtime and making two trips to the bank, I received no resolution. Each attempt to get clarity led to more frustration.

Unresolved Account Issue: After eventually receiving a BP number yesterday, I was informed that there are no funds in my account, which contradicts the information I have.

Overall, the lack of clear communication and the ongoing delays have significantly impacted my business operations. I hope Capitec will address these issues promptly and improve their customer service in the future.

I had a great experience a few months back.I needed to do some transactions inside the bank,this not possible because im currently working overseas.
I sent an email to customer service and a lady by the name of Lisa Africa ( BSC : Service Admin ) responded.This lady is exceptionally professional and shows a great deal of expertise and experience in her job, she accomodated me well since we are in different times zones.
I needed help with my minor childs account but there was mistake,they worked on my account instead.Lisa apologised for the mistake and quickly corrected everything and even went onto sending me a new Debit card to me in England! Wow i didnt know Capitec could go to such world class lengths to satisfy their clients.I was very happy with this service.
Thank you Capitec and thank you to Lisa Africa who made my whole experience,which i had thought would be difficult,a smooth and pleasant one.

Hi Please listen to call ref 122805352 agent Nokhaya supervisor 19.08.2024. She was rude to me, she gave customer service a bad name.

I have a loan by Capitec its been 5 months now I am paying, I already paid R29270
But my balance shows that I only paid R9780
what kind of interest it that no no no it's not fair

Digital banking is great
Dealing with chat and contact centres makes you think of leaving
Agents are either overworked with too many conversations, incompetent or just lazy
These are the possibilities from the level of service received, not all interactions were bad but 90% of them were

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Review of Capitec Bank

L
Louis
8 reviews | Active since Oct 2015
31 Jul 2024 at 10:55
I am externally SHOCKED about the poor level of customer service that we received from Capitec.
Good moring. We started the loan application this morning in regards to a incident with my mom that happend last night were a wheel and metal rim got damaged beyond repair. We did the loan application and the amount that was pre approved was +/- R7948. I called this morning because your WhatsApp bot keeps saying the same phrases over and over and over again.

Ireached out to a lady Seipati, that was not willing to assist me in helping my mother explain what happened as i was the codriver in the vehicle, my mom was in schock from last night mishap and i offerd to explain what happened to speed the processes up, But hur answer was a unequivocal NO. My mom is in still in shock SHOULD All ELDERLY Poeple that are some of your best customers be treated liked this all day what i can say is what a disgrace to service delivery!

I would like talk to a head of department, COO or CEO if they are man enough to correct faults acnolage there faults

Kind regards
Anna

Customer care what's upp no is un helpful..go into branch they can't help ..they have to phone Customer care from bank who are the same people on what's upp..go figure this one...u can't even get a e mail printed out on ur query at branch level..what as the world come to now??

Wow! I have received excellent service from Given at the Kolonnade branch. Thank you for making the process so quick and hassle-free!

What a professional client care service provided by Siziwe, the language used, the tone, the product knowledge the skill to resolve a problem let alone understanding the dynamics of the issue and letting me know upfront and how best can it be resolved in the event. The overall service was to the t and wish she could be a team leader and teach the team to do the same and all customers would be happy just as I am. She knows, loves and respects her job and put Capitec customers first. Proud to be Capitec customer because of such a service which would not be there if she did not choose to be nothing but the best. Whoever, trained her, trained a willing person to do the right thing. Thanks Capitec to employ Siziwe, you have an asset there, hope you making her feel it otherwise other banks or competitors would take her any day with best offers. Tell her I said thank you please. From International client.

Sabelo - online banking manager at Capitec, along with everything about Capitec is honestly a big joke! The worst bank to ever exist - no functionality! How does it take 2-4 weeks for international transfers to reflect and no access to banking with no access to your South African number. Be better

Capitec should not be in business banking. Told me I need to go in and sort out an online issue. went to the Glen who advised that only Bedford Centre did business banking. Went in there and was referred to another office park. Lady there was unable to assist but sent a query through. 4 days later there is still no response.
Online is 💯 useless and tell you what the problem is without trying to resolve

My account was somehow closed over the weekend. Despite bringing this to Capitecs attention, there has been no sense of urgency to get this sorted. I have called the 0860102043 number i have called the international number, no answer on either of these so wouldnt qaste your time calling. The whattsapp chat line is manned by what i can only assume is very junior staff who have no idea. The emails to capitec care team, and capitec care and all the rest of the emails including ceo@capitecbank are not monitored. Great interest if simple banking is what you are after, but dont put more than R10000 in, because you are going to loose it, and all capitec will do is shrug their shoulders.

it’s a great bank,easy to use their online app but the bank charges are too much

Dear CEO Gerrie Fourie and Capitec Forex Management,

We urgently seek your assistance with a delayed international payment to our Capitec Bank account. Despite assurances of a 3-7 day processing time, it has been over 15 working days. As per Nedbank, they have released the funds on their side. This delay has caused immense hardship, jeopardizing our home payment and children's education. We've reached out multiple times for a resolution but to no avail. Our family is in distress, and we implore you to intervene promptly. Your swift action and empathy in this matter would be greatly appreciated. Thank you for your attention.

Best Regards,
Cohen contact number 0794177576

I bought a capitec connect sim in order for me to buy capitec data,but the worst part is that I bought a 10 gigabytes of data on the 29th of April 2029 and on 02 May 2024 my 10 gigabytes data was already finished.
I trusted this bank not knowing I could experience this.
I went to the bank to enquire and I didn't get good response other than finished my 10 gigabytes in two days.
In my previous plan I used to buy a 5 gigabytes of data from vodacom and it mostly get expired after 14 days .
I give up on Capitec Bank

Good day,

I would like to express my utter disgust in the process of having funds paid out after someone had passed away!!
My initial email was sent by a family friend (Gillian Venter) who’s been assisting me with the deceased estate of my father.

I have since gone to a branch to have two original documents to be scanned by a branch consultant. I have called. I have complained online.
Something is yet to come from this!!

I need this matter to be sorted ASAP actually not as soon as POSSIBLE but immediately!

I got a call yesterday from Zubair Adams and supposedly that was the update for the day asking what Gillian’s involvement in the matter is when it has ABSOLUTELY NOTHING to do with ANY OF YOU. Also I do not consider the afore mentioned an update during said “investigation” that is ongoing!!

Someone needs to contact me right away and I need a solution or resolution of the matter as this is turning into a circus act!!