Captain Cooks Casino Reviews 

5,419
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety of games and the overall positive user experience, highlighting the platform's fun and engaging nature. Many appreciate the generous rewards and bonuses provided, contributing to loyalty, enjoyment, and ease of use. However, some customers noted issues with customer service, reporting agents ending chats without resolving problems or being difficult to reach. A few also mentioned significant challenges with payment processes, including extensive documentation, perceived delays in withdrawals, or pressure for further deposits to access rewards.

What people talk about most

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the fast,... See more

Product

Customers had positive experiences with the product, with many expressing satisfaction with the variety of... See more

User experience

People report positive experiences with user experience, finding the platform fast, easy to navigate, and... See more

Website

Users describe ambiguous interactions with the website, with some finding it fast, easy to navigate, and... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers expressing significant frustration regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Captain Cooks Casino has always been one of my favorites. Safe, trustworthy, quick withdrawals. And the win rate feels strong and consistent! As an active player, I just received $25 free — one of... See more

Company replied

Rated 5 out of 5 stars

Captain casino is 100 percent my number 1 online casino i love and believe the gifts and support and games are magical and lucky.. So....well 'nevermind, just join 'X' ""WoW , dont miss a chance... See more

Company replied

Rated 5 out of 5 stars

My favourite online casino. I have been playing at Captain Cooks Casino for over a couple years now. It was one one of my first online casinos I ever tried and it really set the standard. I am no... See more

Company replied

Rated 5 out of 5 stars

When I have put In a few deposits or so I know I can ask for a free bonus and be granted one. If I haven’t made any recent deposits I can expect my request be denied. Very realistic very reliable bonu... See more

Company replied


Company details

  1. #2 of 19 best companies in Online Casino or Bookmaker
  2. #2 of 19 best companies in Casino

About Captain Cooks Casino

Written by the company

CaptainCooks.Casino is a premier online casino that offers players an unparalleled gaming experience.

With a focus on providing a safe and secure environment using latest encryption and security protocols, CaptainCooks.Casino is committed to ensuring that players can enjoy their favorite casino games without any worries.

Captain Cooks Casino boasts a wide range of games, including popular titles like blackjack, roulette, and slots, as well as exciting new games that are constantly being added to the site such as live dealer.

With fast payouts, amazing loyalty bonuses, and 24/7 customer support, CaptainCooks.Casino is the ideal choice for anyone looking for a superior Online Casino experience.

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4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(5,419)

786 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great app.

Great app.. enjoy playing

June 4, 2026
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Reply from Captain Cooks Casino

We're glad you're enjoying our app and having fun playing. Keep spinning and winning!

Rated 5 out of 5 stars

10/10 best ever

June 5, 2026
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Reply from Captain Cooks Casino

Wow, a 10/10 rating! We're thrilled to hear you're having the best experience at Captain Cooks Casino.

Rated 5 out of 5 stars

MOST DEFINITELY RECOMMEND SPINNING ON CAPTAIN COOKS

MOST DEFINITELY RECOMMEND SPINNING ON CAPTAIN COOKS CASINO AS THEY'RE THE FIRST CASINO IVE PLAYED ONLINE AND ACTUALLY WON REAL MONEY WITHOUT ANY B.S !!! JUST TO BE ABLE TO WIN A GOOD AMOUNT HERE AND THERE BUT THEN I THINK GO HIGH OR GO HOME SO I BET HIGH AND THERE IT GOES STILL KEEPING THE POSITIVE VIBE AND LEAST EXPECTING BUT HOPING YA GOTTA LOVE EM CASINO REWARDS THOUGH I DIDNT BELIEVE TO CHECK THEM UNTIL ABOUT 6 MONTHS AGO NOW I CHECK EM EVERYDAY YUP 25 FREE SPINS CAN REALLY PAY OFF THANK YOU CAPTAIN COOKS IM JUST WAITING FOR YOU TO VERIFY MY LEGIT INFO AND MY 2G WILL BE PUT TO MUCH NEEDED USE THX 4 KEEPING IT REAL WHEN NO ONE ELSE DID 👊🏽💯❣️ IM SPINNY 4 CAPTAIN COOKS LOVE ME JEB 1976❣️💯👊🏽

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Withdrawing process is a painful waiting game

If youre looking for a fast withdraw this is not the place. They hold for 48hrs then release BUT only on a business day . I withdrew on a wednesday afternoon 4pm (NZ time) and it never got released to my bank till Monday 1pm my time. They also leave it there for you too hopefully use right up to they process it. Such good games but a horror on waiting for a withdraw.

May 6, 2026
Unprompted review
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Reply from Captain Cooks Casino

Thank you for sharing your thoughts and for sticking with us through the wait. Payouts pass through a secure handling window and clear on banking business days, which can stretch a weekend further than anyone would like. The good news is our team can look at your chosen payout option and suggest the quickest route for next time. Drop them a line at support@crhelpdesk.com and may your next withdrawal arrive before the kettle boils .

Rated 1 out of 5 stars

caino thieves

this is my complaint regard this casino and all they other ones on there platform meaning ,zodiac,casino,yukon,quatro and so on,so let me bigging,by saying we should be able to get our money right away when we collect we shouldnt have to wait 3 days to receive our money ,but they say we have to wait to get our money for securaty reason,personaly that is total BS.. that is just a way for you to spend your money back so you can lose it all like me,i won 700 hundred at captain cooks casino on the same day i won 600.hundred at yukon gold on the same day,well of course i have to wait 3 days to get my money so stupid me thinking i will win if i keep playing with the money i won,but noway they took it all again from me ,they are a bunch of thieves as far as i am concern,do not spend your winings back because you will loose it all,its all program to loose,so thats my advise to you guys,watch this they are going to answer me by saying we understand your frustration,they dont understand because there not loosing there money there taking our money and getting rich doing it.

June 2, 2026
Unprompted review
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Reply from Captain Cooks Casino

Thank you for sharing your thoughts. Payout requests are handled through secure processing windows to keep every transfer protected, and the turnaround can vary depending on the chosen payment method. Outcomes on our games are independent each round, generated at the moment of play, and our titles carry market-leading win rates across the network. If you'd like a closer look at your recent sessions or guidance on the fastest cash-out option for you, our 24/7 player support team is ready to help at support@crhelpdesk.com .

Rated 5 out of 5 stars

Cool stuff

Cool stuff
H

May 31, 2026
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Reply from Captain Cooks Casino

We're thrilled you're enjoying our offerings! Keep playing and have fun.

Rated 5 out of 5 stars

Great service

Polite and friendly fast and efficient

May 31, 2026
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Reply from Captain Cooks Casino

We're glad to hear you found our service polite, friendly, and efficient. We aim to provide the best experience for our players.

Rated 5 out of 5 stars

Great service

May 30, 2026
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Reply from Captain Cooks Casino

Thank you for your positive feedback! We're committed to providing great service to all our players.

Rated 5 out of 5 stars

Yes was very helpful

Yes was very helpful

May 28, 2026
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Reply from Captain Cooks Casino

We're happy to hear you found our service helpful. We're here to assist you anytime.

Rated 1 out of 5 stars

Simple question in chat & they banned…

Simple question in chat & they banned me+ Stole my money & progress
Simple question in chat about missing monthly loyalty points. Bot gave irrelevant answers, ignored me, then abruptly ended session. Next day: permanent group-wide ban, falsely labeled “Responsible Gambling” with no explanation and refused to clarify or provide proof.

They stole my remaining balance, all earned VIP status, loyalty points, and giveaway tickets. Refused to justify or return anything.
Avoid at all costs.
I would rate ZERO if I could.

December 1, 2025
Unprompted review
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Reply from Captain Cooks Casino

Thank you for sharing your feedback. Account matters can't be discussed here, but our team can look into things directly with you. Please reach out to support@crhelpdesk.com for direct assistance. Our standards around fairness and integrity remain consistent across every account.

Rated 1 out of 5 stars

Well I’m done with captain cooks

Well I’m done with captain cooks. Finishing my last deposit then going elsewhere. I have found cc went downhill from not being able to win like I used to, slow withdrawal times (it says 48 hours but it’s ALWAYS longer that it just sits there for another day or two), support are just robots that transfer you to another robot that just gives automatic replies with no option to actually have a conversation. But the BIGGEST most frustrating reason and the last straw is if you play here get ready to continually close and re open the app it is CONSTANTLY freezing and lagging and I mean constantly. I deposited over an hour ago and I have had to close and re open over 20 times it is a very unenjoyable experience that you can’t play without it freezing or giving an error message. Yes I have cleared all cookies and temporary files yes I have deleted the app and re installed yes I have turned off wifi and used data for maximum internet connection to no avail. No fun!! I’m so frustrated and that’s no fun! They always have the same answer that we need to fix settings on our end but after jumping through all the technical hoops, still the same. Taking my money elsewhere.

May 26, 2026
Unprompted review
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Reply from Captain Cooks Casino

Thank you for your review. Our support team would in fact like to help you troubleshoot why the app is crashing. Please get in touch here: support@crhelpdesk.com

Rated 5 out of 5 stars

Bonus offers

Bonus offers

May 21, 2026
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Reply from Captain Cooks Casino

We're glad you're enjoying our bonus offers! Keep an eye out for more exciting promotions.

Rated 3 out of 5 stars
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Reply from Captain Cooks Casino

Thanks so much for the review!
Free spins from Rewards Riches are a great little perk, and logging in daily keeps them rolling. Wishing you plenty more lucky streaks ahead. 🎰

Rated 5 out of 5 stars

Amazing customer service.

Amazing customer service.

May 20, 2026
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Reply from Captain Cooks Casino

We're delighted to hear you had a great experience with our customer service. We strive to provide the best support to our players.

Rated 5 out of 5 stars

you are great thank you all

you are great thank you all

May 19, 2026
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Reply from Captain Cooks Casino

Thank you for your kind words! We're here to provide the best service possible.

Rated 5 out of 5 stars

Extra credit supprise

Extra credit supprise

May 19, 2026
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Reply from Captain Cooks Casino

We love surprising our players with extra credits! Keep playing and enjoy your gaming experience at Captain Cooks Casino.

Rated 5 out of 5 stars

I haven never received my prize of a…

I haven never received my prize of a gold bar Luxury car or a jackpot win even though have stated that I'm a winner

May 19, 2026
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Reply from Captain Cooks Casino

We're glad to hear you've won a prize! Please ensure you've met all the necessary requirements to claim it.

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