Captain Cooks Casino Reviews 

5,419
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety of games and the overall positive user experience, highlighting the platform's fun and engaging nature. Many appreciate the generous rewards and bonuses provided, contributing to loyalty, enjoyment, and ease of use. However, some customers noted issues with customer service, reporting agents ending chats without resolving problems or being difficult to reach. A few also mentioned significant challenges with payment processes, including extensive documentation, perceived delays in withdrawals, or pressure for further deposits to access rewards.

What people talk about most

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the fast,... See more

Product

Customers had positive experiences with the product, with many expressing satisfaction with the variety of... See more

User experience

People report positive experiences with user experience, finding the platform fast, easy to navigate, and... See more

Website

Users describe ambiguous interactions with the website, with some finding it fast, easy to navigate, and... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers expressing significant frustration regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Captain Cooks Casino has always been one of my favorites. Safe, trustworthy, quick withdrawals. And the win rate feels strong and consistent! As an active player, I just received $25 free — one of... See more

Company replied

Rated 5 out of 5 stars

Captain casino is 100 percent my number 1 online casino i love and believe the gifts and support and games are magical and lucky.. So....well 'nevermind, just join 'X' ""WoW , dont miss a chance... See more

Company replied

Rated 5 out of 5 stars

My favourite online casino. I have been playing at Captain Cooks Casino for over a couple years now. It was one one of my first online casinos I ever tried and it really set the standard. I am no... See more

Company replied

Rated 5 out of 5 stars

When I have put In a few deposits or so I know I can ask for a free bonus and be granted one. If I haven’t made any recent deposits I can expect my request be denied. Very realistic very reliable bonu... See more

Company replied


Company details

  1. #2 of 19 best companies in Online Casino or Bookmaker
  2. #2 of 19 best companies in Casino

About Captain Cooks Casino

Written by the company

CaptainCooks.Casino is a premier online casino that offers players an unparalleled gaming experience.

With a focus on providing a safe and secure environment using latest encryption and security protocols, CaptainCooks.Casino is committed to ensuring that players can enjoy their favorite casino games without any worries.

Captain Cooks Casino boasts a wide range of games, including popular titles like blackjack, roulette, and slots, as well as exciting new games that are constantly being added to the site such as live dealer.

With fast payouts, amazing loyalty bonuses, and 24/7 customer support, CaptainCooks.Casino is the ideal choice for anyone looking for a superior Online Casino experience.

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4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(5,419)

786 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome to talk to thanks team regards g

Awesome to talk to thanks team regards g

April 27, 2026
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Reply from Captain Cooks Casino

We're thrilled to hear you had a great experience with our team, g! Thanks for choosing Captain Cooks Casino.

Rated 5 out of 5 stars

Nice and fast thank you

Will I'm Happy With Customers Services Was Nice And Fast

April 26, 2026
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Reply from Captain Cooks Casino

We're delighted to hear that you had a positive experience with our customer service! We're always here to help at Captain Cooks Casino.

Rated 5 out of 5 stars

Fun to play

All is good been happy with the games

April 26, 2026
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Reply from Captain Cooks Casino

We're so glad to hear that you're enjoying our games! Thanks for being a valued member of the Captain Cooks Casino community.

Rated 5 out of 5 stars

Captain Cooks is one of the better…

Captain Cooks is one of the better casinos out there. I wish I would cash out more often before I give the money back to it. But all good thats what gambling is. One day I might hit hit a huge pot but will most likley keep playing until its gone....

April 25, 2026
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Reply from Captain Cooks Casino

We're thrilled to hear that you're enjoying your experience at Captain Cooks Casino! We strive to be the best and your feedback is greatly appreciated.

Rated 5 out of 5 stars

Great job person!

Great day! Thanks a lot. Meant a lot

April 25, 2026
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Reply from Captain Cooks Casino

We're so glad you had a great day with us! Your satisfaction means the world to us at Captain Cooks Casino.

Rated 5 out of 5 stars

Great service

Great service

April 24, 2026
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Reply from Captain Cooks Casino

We're thrilled to hear you enjoyed our service at Captain Cooks Casino! We strive to provide the best experience for our players.

Rated 5 out of 5 stars

This his the best casino the give you…

This his the best casino the give you great bonus i love you guys.🥰🥰🥰good services too.

April 24, 2026
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Reply from Captain Cooks Casino

Thank you for your kind words! We're thrilled to hear you're enjoying your time at Captain Cooks Casino.

Rated 1 out of 5 stars

I recently experienced someone…

I recently experienced someone intercepting my e-transfers. I have had 5000 stolen from me. I asked support for help I told them my situation. The gentlemen was very sympathetic and helped me. He failed to tell me after knowing the situation i also had to change the banking email. I withdrew 1508 from captain cooks and the hacker intercepted it again. Two days after 1800 was taken. My mind was spinning Captain cooks support said they couldn’t help to talk to bank. Bank said talk to them. The police said they aren’t a really company. I am so defeated I lost it. I was very upset during my conversation. They told me to call suicide hotline and then proceeded to block me permanently from captain cooks. I think anyone in my their right mind would also loose it. I did reach out later and apologize for my nervous break down. However they didn’t seem to care. Funny thing is during their time of helping me. While I was waiting they offered me 35% on my next deposit. I replied with I just had my stolen I have no more money.

April 20, 2026
Unprompted review
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Reply from Captain Cooks Casino

Thank you for reaching out. We can't access or discuss account details here, but please know player wellbeing and security are taken seriously at every step.

For anything involving your account, transfers, or past interactions, our team is best placed to look into it directly and carefully with you. Please contact support@crhelpdesk.com and they'll be happy to assist.

Rated 5 out of 5 stars

Didn't get full amount if winnings

Hi I win 3000 nz dollars and only receives 2100 and nothing to do with bonus first time I have ever been short before. I have proof of the winnings . This has never happened before I always get paid the right amount . Captain cook has just told me it went into another account which I have now found the 900 thank you very much . Before it never got split but lest I've have it thankyou soo much love your site

April 22, 2026
Unprompted review
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Reply from Captain Cooks Casino

Hi Christine! A casino representative has reached out to reassure you :)

Rated 5 out of 5 stars

Even with all my personal dilemmas…

Even with all my personal dilemmas these guys really do try for you

April 20, 2026
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Reply from Captain Cooks Casino

We're thrilled to hear that our team could provide some positivity during your personal dilemmas. We're always here to make your gaming experience a great one!

Rated 5 out of 5 stars

Good customer service

April 20, 2026
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Reply from Captain Cooks Casino

Thank you for your kind words about our customer service! We strive to provide the best service to our valued players.

Rated 5 out of 5 stars

Always gives me a great discount and…

Always gives me a great discount and very helpful tips .

April 20, 2026
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Reply from Captain Cooks Casino

We're glad to hear that our discounts and helpful service are making your experience better! We always aim to provide value and excellent service to our players.

Rated 5 out of 5 stars

Having great fun playing

Having great fun playing

April 19, 2026
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Reply from Captain Cooks Casino

Fantastic to hear that you're having fun with our games! We aim to provide a fun and exciting gaming experience for all our players.

Rated 5 out of 5 stars

naite

play n hopefully for a luck

April 20, 2026
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Reply from Captain Cooks Casino

We're glad to hear that you're enjoying your time with us! We hope Lady Luck continues to smile on you.

Rated 5 out of 5 stars

Well you always done right by me …

Well you always done right by me thank for that .sometimes you give 100 free spins on promotion sometimes. And l thank you .God bless.

April 19, 2026
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Reply from Captain Cooks Casino

We're delighted to know that you're satisfied with our service! We always aim to provide the best experience for our players.

Rated 5 out of 5 stars

Quick service at customer service

Quick service at customer service

April 19, 2026
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Reply from Captain Cooks Casino

We're thrilled to hear that you appreciated our quick customer service! We always strive to provide top-notch service to our valued players like you.

Rated 5 out of 5 stars

Game good

The games are great

April 19, 2026
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Reply from Captain Cooks Casino

We're thrilled to hear you're enjoying our games at Captain Cooks Casino! Keep the reels spinning and good luck!

Rated 5 out of 5 stars

thanks for the comps

thanks for the comps! :)

April 17, 2026
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Reply from Captain Cooks Casino

You're welcome! We're happy to provide comps to our valued players like you. Enjoy your gaming at Captain Cooks Casino!

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, fun and easy to deal with

April 17, 2026
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Reply from Captain Cooks Casino

We're glad to hear you find our platform fun and easy to use! We're always here to help and make your gaming experience enjoyable at Captain Cooks Casino.

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