Captain Cooks Casino Reviews 

5,419
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety of games and the overall positive user experience, highlighting the platform's fun and engaging nature. Many appreciate the generous rewards and bonuses provided, contributing to loyalty, enjoyment, and ease of use. However, some customers noted issues with customer service, reporting agents ending chats without resolving problems or being difficult to reach. A few also mentioned significant challenges with payment processes, including extensive documentation, perceived delays in withdrawals, or pressure for further deposits to access rewards.

What people talk about most

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the fast,... See more

Product

Customers had positive experiences with the product, with many expressing satisfaction with the variety of... See more

User experience

People report positive experiences with user experience, finding the platform fast, easy to navigate, and... See more

Website

Users describe ambiguous interactions with the website, with some finding it fast, easy to navigate, and... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers expressing significant frustration regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Captain Cooks Casino has always been one of my favorites. Safe, trustworthy, quick withdrawals. And the win rate feels strong and consistent! As an active player, I just received $25 free — one of... See more

Company replied

Rated 5 out of 5 stars

Captain casino is 100 percent my number 1 online casino i love and believe the gifts and support and games are magical and lucky.. So....well 'nevermind, just join 'X' ""WoW , dont miss a chance... See more

Company replied

Rated 5 out of 5 stars

My favourite online casino. I have been playing at Captain Cooks Casino for over a couple years now. It was one one of my first online casinos I ever tried and it really set the standard. I am no... See more

Company replied

Rated 5 out of 5 stars

When I have put In a few deposits or so I know I can ask for a free bonus and be granted one. If I haven’t made any recent deposits I can expect my request be denied. Very realistic very reliable bonu... See more

Company replied


Company details

  1. #2 of 19 best companies in Online Casino or Bookmaker
  2. #2 of 19 best companies in Casino

About Captain Cooks Casino

Written by the company

CaptainCooks.Casino is a premier online casino that offers players an unparalleled gaming experience.

With a focus on providing a safe and secure environment using latest encryption and security protocols, CaptainCooks.Casino is committed to ensuring that players can enjoy their favorite casino games without any worries.

Captain Cooks Casino boasts a wide range of games, including popular titles like blackjack, roulette, and slots, as well as exciting new games that are constantly being added to the site such as live dealer.

With fast payouts, amazing loyalty bonuses, and 24/7 customer support, CaptainCooks.Casino is the ideal choice for anyone looking for a superior Online Casino experience.

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4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(5,419)

786 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great casino with awesome payouts

Great casino with awesome payouts! More payouts then any other casino that I have played. Love playing at Captain Cooks!

May 4, 2026
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Reply from Captain Cooks Casino

We're thrilled to hear you're enjoying our payouts! We hope you continue to have great luck with us.

Rated 5 out of 5 stars

Great

Great services

May 4, 2026
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Reply from Captain Cooks Casino

We're glad to hear you're satisfied with our services! We aim to provide the best for our players.

Rated 5 out of 5 stars

Love this site

Love this site

May 3, 2026
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Reply from Captain Cooks Casino

We're thrilled to hear you love our site! Thank you for your support.

Rated 5 out of 5 stars

Great service

Great service

May 3, 2026
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Reply from Captain Cooks Casino

We're glad to hear you're satisfied with our service! We aim to provide the best for our players.

Rated 1 out of 5 stars

Spent over 200 no bonuses best line hit…

Spent over 200 no bonuses best line hit was 60 cents waste of money no entertainment value

May 3, 2026
Unprompted review
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Reply from Captain Cooks Casino

Thank you for the review. Luck has its quiet moments, but it can shift in a single spin. Many of our biggest winners came from a slow streak right into a standout hit. It might be worth exploring our "hot" games marked with the fire icon for a fresh run. Wishing you a far more rewarding session next time at the casino.

Rated 5 out of 5 stars

Human

I'm happy game

May 3, 2026
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Reply from Captain Cooks Casino

We're happy to hear you're enjoying the game! Keep having fun.

Rated 1 out of 5 stars

Avoid this casino at all costs

Avoid this casino at all costs. Their terms are completely archaic and designed to ensure you never actually see a payout. I deposited $5 and received a $25 credit, only to be buried under a ridiculous 30x wagering requirement. Even after wagering hundreds of dollars on table games, I found out they only count for a tiny percentage of the requirement. Even switching to slots didn't help because the "playthrough" is nearly impossible to clear.

In today's market, there is zero reason to play here. Competitors under iGaming Ontario like BetMGM and Party Casino offer near-instant withdrawals (often within minutes) and don't force a $50 minimum cashout.

Captain Cook's, on the other hand, forces a three-day "pending" period where your money just sits there. It is clearly a tactic to bait you into reversing your withdrawal and losing it all. If you even try to withdraw a small portion of your winnings, they reset the entire waiting period. This platform is nonsensical and has failed to keep up with modern standards. Save your money and go to a site that actually respects its players.

April 30, 2026
Unprompted review
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Reply from Captain Cooks Casino

Thank you for sharing your thoughts. Bonus wagering is a standard feature across the industry, and our games are built to deliver strong returns thanks to our Highest Win Rate Guarantee. You can read more here: https://www.casinorewards.com/en/highest-win-rate-guarantee

Payouts move through secure handling to protect every player, and our 24/7 team can walk you through the fastest cash-out option for your account. Reach them anytime at support@crhelpdesk.com.

Wishing you the best of luck on your next session.

Rated 5 out of 5 stars

Great bonus

The fact that cadino rewards accumulates this extra bonus for us

April 29, 2026
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Reply from Captain Cooks Casino

We're glad to hear you're enjoying our rewards system! Keep playing and accumulating those rewards.

Rated 5 out of 5 stars

I would love yo win big

I put alot ov money's in ur casino

May 1, 2026
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Reply from Captain Cooks Casino

We appreciate your support and hope you continue to enjoy your gaming experience with us!

Rated 5 out of 5 stars

Fast

Fast, easy and efficient

April 30, 2026
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Reply from Captain Cooks Casino

We're pleased to hear you found our service fast, easy, and efficient! We strive to provide the best experience for our players.

Rated 3 out of 5 stars

Games are fun but sometimes it feels shady

Games are fun but when you try to dispute unrecognized transactions or deposits they give you a run around and the 48 hour wait to withdraw any winnings and another business day on top is kinda rough

April 29, 2026
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Reply from Captain Cooks Casino

Thank you for the feedback. Disputes around transactions and deposits fall under account-specific matters that we can't go into here, but our team can look into them directly with you. Cash-outs do go through standard security checks to keep every transfer protected, and our support team can walk you through the fastest handling time for your chosen method. Reach out anytime at support@crhelpdesk.com and we'll take it from there.

Rated 5 out of 5 stars

Great news extra bonus money

Great news extra bonus money

April 29, 2026
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Reply from Captain Cooks Casino

We're glad you're excited about our bonus money! Enjoy your extra playtime.

Rated 5 out of 5 stars
Captain Cooks Casino logo

Reply from Captain Cooks Casino

We're happy to hear you're enjoying our daily promotions! Keep an eye out for more exciting offers.

Rated 5 out of 5 stars
Captain Cooks Casino logo

Reply from Captain Cooks Casino

We're glad to hear you feel well-treated at Captain Cooks Casino! We aim to make every player's experience a great one.

Rated 5 out of 5 stars

Very fast response

Very fast response, great costumer service.

April 28, 2026
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Reply from Captain Cooks Casino

We're thrilled to hear you appreciated our quick response and customer service! Thank you for your feedback.

Rated 1 out of 5 stars

Not gud

Don’t win I spend 20000 dollar

April 27, 2026
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Reply from Captain Cooks Casino

Thank you for sharing your thoughts. Luck can shift from session to session, and our casinos carry a Highest Win Rate Guarantee with strong RTP across all slots, so a turnaround is always within reach. Exploring the "hot" games marked with a fire icon is a great place to refresh your run. For anything specific to your play, our 24/7 team is happy to help at support@crhelpdesk.com. Wishing you better luck on your next visit.

Rated 5 out of 5 stars

Good service

April 27, 2026
Captain Cooks Casino logo

Reply from Captain Cooks Casino

Thank you for your kind words! We strive to provide the best service at Captain Cooks Casino.

Rated 5 out of 5 stars

I played so much casino online never…

I played so much casino online never win until I played on cooks. Couple 100 yay

April 27, 2026
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Reply from Captain Cooks Casino

We're glad you're enjoying your time with us! Remember, it's all about having fun and enjoying the game. Good luck next time!

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