Captain Seat Ltd Reviews 160

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Really friendly staff had full width rock and roll bed fitted expertly look fabulous well worth the dollars would recommend anytime

Rated 5 out of 5 stars

Had rock n roll bed six months ago and they had to rip out old rear seats fixing brackets and rubber flooring and replace with ply/ carpet to take the R&R bed. Did excellent job. Had two front captain... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to end. Helpful and honest with an excellent quality product. We visited to upholster the seats and a rock and roll bed in our new T6.1. We swapped the front seats to... See more

Rated 5 out of 5 stars

From ordering to fitting took less than two weeks. Old rock and roll bed removed and new one fitted, plus full set of front seats fitted in half an hour. Amazing! We decided to take our Vivaro camper... See more

Company details

  1. Manufacturer

Information provided by various external sources

Captain Seat provide high quality bespoke car trimming and upholstery service. We do front seats, rock and roll beds, carpet lining and insulation, bespoke custom projects.


Contact info

4.9

Excellent

TrustScore 5 out of 5

160 reviews

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Rated 1 out of 5 stars

I was happy that the under plastic pan…

I was happy that the under plastic pan was cut and split when fitting the r&R bed to my T5 van this was not explained to me that there was going to be damage to my van.
No effort was made to undo the bolts just a multi tool was used to cut around the bolts and pulled down, and just tucked behind the bumper when finished.

September 20, 2021
Captain Seat Ltd logo

Reply from Captain Seat Ltd

Hi Mr Nixon
We wish you have raised your concern directly with us once you have noticed it so we can investigate and resolve it as this is first time we hear about your complaint. I have looked in to your complain and records from your instalation and there is note that towbar is fitted.
We certainly dont cut any plactics or use any power cutting tools due to health and safety. Only possible explanation is that it was perhaps done when towbar was fitted? In any case if you would like me to look in to this further can you please email me some photos of your damage?
I apologise that we have left feeling unhappy and disatisfied with our service but I assure no cutting tools are used on any fitting and I am looking forward to your photos.
Many Thanks
Captain Seat Team

Rated 5 out of 5 stars

Outstanding Quality

Contacted these for seats for our camper van. Did not expect such exceptional quality and workmanship. Would highly recommend. These guys are so professional and know what they are doing you will not be disappointed.

September 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good communication, I actually had to pay extra to have the upgrade dark plastics as the ones I was exchanging were light grey but was contacted and had this explained and if I didn’t want to go ahead because of extra cost they would refund in full my online payment (very fair) needless to say I still went ahead and could not be happier with my new seats

September 15, 2021
Rated 5 out of 5 stars

Very professional installation

Very professional installation, which took around 30 minutes.
I bought stocked seats. I exchanged my front driver seat/double and had a 3/4 rock and roller with gas assist installed.
The seat quality is perfect and really finished off my van.
If I take on another van build I will definitely be a return customer.

September 15, 2021
Rated 5 out of 5 stars

Juat had my 2+1 front seats and rocking…

Juat had my 2+1 front seats and rocking roller rear bed fitted and I’m absolutely made up with them the quality is second to none and the comfort of the seats and bed is again second to none. Let me also say what an amazing company to deal with, I got there for my appt slot an hour early and they seen to my van straight away and had it done for me within 40 mins all fitted, just want to say a bigger than you to all the lads for the amazing job they done and will most definitely recommend them to anyone.

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

Three seat Rock and Roll Bed.

Very pleased. We have just had a three seat rock and roll bed fitted to our Ford Transit MK7.

The service from the guys and the product was faultless.

The bed is very easy to operate, looks good and is comfortable.

Thank you.

August 18, 2021
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. Just had front seats 1+2 and a rock and roll bed fitted ,travelled from Glasgow,the noise the bed makes is terrible rattles loudly on uneven roads and a terrible crash sound over bumps .Called to report this and was told to fix it myself
And all the ones fitted to vans faraway are the rattley beds .on inspection the fixing holes are too wide for the locating pins and a cheap poorly welded catch that looks an afterthought is the rattle. Oh and the leather strap that you pull to unlock the bed snapped. Very disappointed when told the far away ones rattle sounds suspicious to me .
On a plus the upholstery is great lovely straight stitching.

July 17, 2021
Unprompted review
Captain Seat Ltd logo

Reply from Captain Seat Ltd

Hi Chris, firstly I would like to say that we are very sorry you feel this way and sorry that you are not satisfied with what was offered to rectify the problem with your bed.
We asked for a video of the noise your bed is making to see if it is something we could advise over the phone due to you being so far away, we also offered for you to return to us so we can sort out any problems free of charge. We are sorry for any inconvenience this has caused and are happy for you to book in and return at a time that suits you so we can get this sorted.
With regards to the telephone conversation and being told it only happens to people far away, we are sorry that you took this out of context, our colleague said that we don’t often get any problems but when we do its typical it would happen to someone so far away.
Once again sorry for inconvenience.
Captain Seat Ltd

Rated 5 out of 5 stars

Front seats

Excellent service by this company. Just had two front leather seats fitted to my T6 transporter. The quality of the seats are superb and the fitting was done in about 15 minutes wow what a service. Thanks Guys.

July 10, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous I had 2 front captain seats…

Fabulous I had 2 front captain seats fitted, ordered to my specifications and given fitting date even though I arrived early not a problem guys fitted these very quickly and was on my way.

The seats a brilliant far greater than my expectations after trawling other sites for months to find some and some of the seats available available at ridiculous prices you know that if you have been looking!!these are fantastic value for money. Fantastic seats and both swivel, fabulous service and the guys were brilliant would certainly recommend and use them again

June 19, 2021
Unprompted review

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