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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their cuteness, softness, and durability. Many people appreciate the efficient delivery service, with items arriving promptly and well-packaged. The ordering process is generally smooth, and customers are happy with how the products match their online descriptions. However, some customers have expressed dissatisfaction with the customer service, citing issues such as unreceived orders, lack of refunds, or poor communication regarding defective products. A few people also mentioned that delivery times could sometimes be longer than expected, and some packaging arrived with branding that revealed the contents.

What people talk about most

Product

Consumers consistently express delight with the products, particularly the plushies, which are described as... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality and durability of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Order

People report positive experiences with their orders. Many customers express satisfaction with the products... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought almost every capybara plushie they released from day 1 and I can 100% garantuee that they're one of the best brands I've ever came across to. The plushies are great quality, they never cha... See more

Rated 5 out of 5 stars

I've purchased at least 10 capybara plushies in varying sizes, plus a tote bag, a shirt, and some holiday stickers. Everything I have received has been excellent quality and so adorable. I love love l... See more

Rated 5 out of 5 stars

Have purchased several capys (orange, strawberry and matcha) now as presents for both adults and children--and a few for myself. The jumbos are the perfect size for snuggling and the keychains are g... See more

Rated 5 out of 5 stars

Capy-Era is a lovely company! I really enjoy my capybara stuffies, and they look exactly like what's displayed online. They have great deals! That's probably the only "bad" thing about this company. T... See more


4.5

Excellent

TrustScore 4.5 out of 5

158 reviews

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Rated 5 out of 5 stars

The Best Capybaras Around!

I’ve purchased pretty much every single capybara stuffie from this company. They’re amazing quality and the best snuggle friends. Never have had any issues with them in terms of delivery or quality. An amazing company and amazing stuffed animals!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

I have been getting these cuties for…

I have been getting these cuties for years at this point, I absolutely love everything they make. Well made items that last. Even in the times the shipping took a little extra time or I had troubles with the address, they were always willing to accommodate! They also always have deals on the plushies which is a little too tempting at times.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Loved it each time a new version drops as I have at least 4 capybaras now

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

My grand kids love the capybara..

My grand kids love the capybara... they have several from your company. They told me they wanted those over labubus because lebubus are scary and evil. They are 10 yrs old. I was extremely happy with your customer service. You let me know when they shipped and they were easy to track. I got mine when promised by you too! Keep up the great work! Love these capybaras so much.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

i've ordered three times

i've ordered three times - and while it may take a little while to get my capys, they have all arrived, and they are all just perfect! i ordered two for me and my daughter, then i ordered capy bag charms for my girl gang ;) then i had to order the demon capys for my new husband and my son. i love them all so much!! i may be addicted, LOL

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Capy 4ever

We have 3 capys and we love them all! They are soft, cuddly, and cute. Shipping was very smooth and fast. I love to see all of the new capy styles too, we might just have to add more to the family!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

The variety of Cabyberas was fantastic

The variety of Cabyberas was fantastic. The order arrived quickly. I needed to cancel my order and reorder when I found my granddaughter already had the one, I bought. It was a no hassle return. That is quite a nice transaction.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Good company! Good capy's! Happy customer!

Shipping about a week or two (I'm in the US and they come all the way from China I believe) I love Capy-era capybaras. Haven't had any issues out of Capy-era one of my orders got delayed and they even gave me a free capybara! It was the matcha keychain one. I have all the capy's except for watermelon and alien+Angel n demon+ the keychain ones I'm only interested in the jumbo foods/flowers/items ones although if they had Warframe/duck capybaras I would buy those too! They are a little pricey but the buy 1 get 1 free deal makes up for it.i have yet to actually buy a singular capybara I have always bought 2 or more when ordering. They will sometimes arrive in your mailbox or on your porch I am saying this because I was worried some of my capy's hadn't been delivered to the right address as the app didn't say where they were delivered just that they were. I went to check the mailbox they were there!

P.S Capy-era it would be adorable if you made a capybara that has a little duck on its head.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Communication and shipping time is efficient and quick. I ordered three this year, and ordered one for a friend for their birthday-mistakenly didn't update the address. I emailed customer service and they were able to change the shipping address on time before it left the warehouse. Love my capybaras 😊

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Have ordered from here a few times now and never had any problems. Loved all my items.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Me and my wife Love Capy-Era

Me and my wife Love Capy-Era! We have purchased (adopted?) 10 Capy's at this point and we love them all. My personal favorite is the Demon/vampire Capy ;) They all come packaged extremely well and show up promptly. They are made very well and super comfy to hold and cuddle with. Its a nice touch when they include trading cards with super cute & fun artwork, bags, etc. 100% recommended!

December 17, 2025
Unprompted review

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