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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their cuteness, softness, and durability. Many people appreciate the efficient delivery service, with items arriving promptly and well-packaged. The ordering process is generally smooth, and customers are happy with how the products match their online descriptions. However, some customers have expressed dissatisfaction with the customer service, citing issues such as unreceived orders, lack of refunds, or poor communication regarding defective products. A few people also mentioned that delivery times could sometimes be longer than expected, and some packaging arrived with branding that revealed the contents.

What people talk about most

Product

Consumers consistently express delight with the products, particularly the plushies, which are described as... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality and durability of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Order

People report positive experiences with their orders. Many customers express satisfaction with the products... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought almost every capybara plushie they released from day 1 and I can 100% garantuee that they're one of the best brands I've ever came across to. The plushies are great quality, they never cha... See more

Rated 5 out of 5 stars

I've purchased at least 10 capybara plushies in varying sizes, plus a tote bag, a shirt, and some holiday stickers. Everything I have received has been excellent quality and so adorable. I love love l... See more

Rated 5 out of 5 stars

Have purchased several capys (orange, strawberry and matcha) now as presents for both adults and children--and a few for myself. The jumbos are the perfect size for snuggling and the keychains are g... See more

Rated 5 out of 5 stars

Capy-Era is a lovely company! I really enjoy my capybara stuffies, and they look exactly like what's displayed online. They have great deals! That's probably the only "bad" thing about this company. T... See more


4.5

Excellent

TrustScore 4.5 out of 5

158 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Obsessed with Capyera

My 12 year old is obsessed with these Capybara. We have 9 pairs of matched mid-size and small (handbag size - though we take off the key chain) , with more topping the Christmas list. Great value when they drop, all have arrived in great condition.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

My daughter LOVES these!

My daughter LOVES these and I love her being happy. I think we have all of the regular sized and keychain size Capys at this point and she is begging for the large ones. We'll get there one day, lol. For now though I stay tuned for all new releases and jump on them. This is a great little company that produces a solid and very cute product. I will keep ordering from them for a long time.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful quality and customer service

The quality has been wonderful every time I’ve purchased items, the speed of delivery of great (especially considering where I am in relation to them!), and the communication has always been pleasant and helpful. My friends have loved theirs as well, and I would absolutely purchase from again!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

I orded plushies (regular size and bag charms) at least three times from here.
I liked that I got continuous updates about where my package is.

The plushies are so cute and i will continue to buy from here :)

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Cute, cuddly, inexpensive capybara

I came across this company by clicking on a Facebook link. The images on the website are very clear and I knew I wanted several when I saw them. Funds did not allow until the Black Friday sale deal was buy 2 get 3 free. I placed 3 separate orders which included 10" capybara, charms and t-shirts, all on fantastic deals. All 3 orders have been delivered in perfect condition and they all look exactly like the images on the website and the capybara are SO soft and cute and cuddly. I even had a couple of freebies thrown in with the 1st order because there was a slight delay before it was sent out. The order details link to the courier so you can track the progress of your order. I will definitely be buying from here again.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

I can highly recommend it.

The Product is very good Quality
Delivery was good &fast
The CapyeraTeam is very Helpful&Quick to help if any Issues occur!
Capyparas are Soft&SoCute they are the Perfect Christmas Present!!

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Hugs in all sizes

My daughter and I love these little guys! They take a little while to arrive in the mail but SO worth it. They come in a selection of sizes, so you can choose what suits you. Love them to bits 😊

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Adopt A Capybara!

I love my Capy’s and keep going back to adopt more!!! They arrived super quick and the quality is amazing! HELP ADOPT ALL THE HAPPY CAPY’S!!!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Always great products

We have bought multiple items for our two capybara obsessed kids. We keep going back as the products are great. We have key chains that they proudly take to school. They also have four of the larger plushies each - including special Halloween and Christmas ones. And the kids have been overjoyed with each and love them hugely. I highly recommend.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Capybaras

Amazing quality capybaras! I first bought from this company when they had only 3 options, and now they have loads to choose from :) I’ve purchased many capybaras from CapyEra, and I can’t recommend them enough! :D

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

My most trusted capy plushie provider

I cannot say anything negative about Capyera. Their plushies are so adorable and unique, I already placed so many orders and I received all of them without any issues. I have put my trust in this small company from the very beginning when they first released Zeno and Zeny and it makes me happy to see how much they've grown ever since.

I know that negative reviews here claim them to be as scammers but from what I have experienced it's hard for me to imagine that they're treating their customers this poorly. I'm fairly sure Capyera is doing everything they could do to come up with a solution and satisfy everyone equally as good as possible. Unfortunately, you cannot make everyone happy. I was working in customer service for years and you always come across people that won't accept a certain solution - no matter how polite and nice you act towards them.

Also let's not forget: Are you always leaving reviews when you're completely satisfied with the service from a seller? No, right? Me neither. But after literally owning a colorful capybara plushie imperium I thought it's necessary to share my experience with others. I can't wait for new plushie releases or anything else you're planning to drop in the future.

Many thanks for your hard work from a regular cappy customer. ✨

December 17, 2025
Unprompted review
Rated 4 out of 5 stars

I’ve purchased since the first drop so…

I’ve purchased since the first drop so I have 18/19 of the plushie capybara’s. I love them all, so cute, well made and lovely colours. My only gripe is that they don’t come well wrapped. I’ve had a few get to me with a hole in bag and a damp patch on the plushie. Maybe wrap them before putting them in a packing bag? Anyway I still love and look forward to more!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful, great quality capybara plushies

I love them. Sometimes there are hiccups as order delayed but it’s understandable as they produce as they go. However they always kept me informed and replied to my emails in 2 days or so. The complaints about them
Having a bad customer service or keeping your money are pure lies. I ordered from them for months and I have almost all capybaras. The quality is amazing, they are so cute and detailed, the eyes, the nose. They come with a little card too. As I mentioned sometimes just have to have a bit of patience as there can be delays to deliver but they always respond emails and would not keep anybody’s money without sending the order. Give them a chance and buy some cappies and you won’t regret, in fact you will be addicted.
☺️

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very good

I have bought four capybaras from here. The strawberry, the blueberry, the angel and the devil one. They are cute and fluffy. Very soft and nice to cuddle. I think they're a great gift if you have someone in your life who loves capybaras. My sister loves the ones I have given to her.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Love my capybaras :-)

Ordered twice from here and very happy both times! There was a slight delay with my first order and I had emails keeping me updated all the way and got a voucher code to use the next time 😊 The plushies themselves are super soft and fluffy, I have keychains and normal plushies and I love them all! :-)

December 17, 2025
Unprompted review

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