caratsutra.in Reviews 33

No communication on call/whatsapp from anyone from team Caratsutra. They sent wrong article than what I had ordered, that too without any govt mandated hallmark.

Good quality chain and pendant!
Initially I had a difficult time due to inconsistent communication and delayed delivery. However the product is good. Loved the design and packaging. They have a good range of products.

They keep making up stories and kept my money for months. Still no refund. Every day new stories, extremely shameless behavior.

My wife ordered ring for my birthday. Paid 1000 in advance and rest decided to pay in cash at delivery. Nor the product delivered, no one is responsive to the messages. Its almost 2-3 weeks now no one is responding.

I ordered a ring on Jan 19th. I was concerned on the geniuenity of the website since I didn't received any response on email. Later. I came to know they tried to reach me over phone and the size was not available. I was happy with response and received my product finally though there was delay. The product is worth waiting.

Update on 2nd March , I finally got my ordered delivered on 22nd Feb 2026 - The quality of the product is even better than what I expected so I must appreciate that and have increased the number of stars from 1 star to 4 star.

I placed an order on 25th December, while placing the order was told to expect delivery by next week. However on 29th December I was told it's not ready and they will take another week to get it done. Then on 31st I had to leave town and told them I will be back after 3 weeks and to dispatch after that. I dropped messages to them on Jan 29th once I was back and also called but there was no answer to my call. And then again I followed up with a message on 11th Feb and told them that I have received no response from them for almost 2 weeks on my message and said I will be leaving reviews as I'm not getting proper response to my query. Their customer service rep said they'll check and reply but no response since last 2 hours from them after that message. They provided me with the number for Mr.Kamal Soni when I initially wanted to get details and give instructions for engraving. I paid a partial advance and booked the rest for Cash on delivery as this was the first time ordering with them ... Thank God for that. I beleive based on their response my partial advance is gone. And I'm not waiting for their product any longer.

After updating the review here I was told that they shipped it and the package was returned. they mentioned using Delhivery courier but no tracking information or shipping details were ever shared with me.

Not interested in doing business with them anymore and they can keep the partial refund . I'm not accepting lies from a organisation that doesn't respond to a message to their customer service team or manager for 2 weeks.

Never had such an experience before when buying jewellery online before. Trust broken can never be repaired.

First of all, Your whole Art of ring making is beyond description because this lion golden ring looks like an extraordinary piece of art. I am eternally grateful to make this purchase from you. Now I am your customer till my last breath and now I will buy more products from you because it's the most beautiful art I have seen on rings since decades. Love the details, love the finest things about my ring which I will cherish for a lifetime. Hats off to your business and may divine blessings you with exponential business growth. I mean I never get so fascinated by rings but now I know for sure you are a genius in your craft. Thankyou, Grateful and God bless

Dr. Manish R. Kadave
Your customer for life

I primarily work in music industry and wanted some beautiful jwellery for my concerts. I got to know about carat sutra on instagram and I was surprised by looking at the creativity they have given to the customer!
My jwellery was totally customised and they delivered great product to me. Thank you so much Kamal sir and Rohan sir for co ordinating each day and giving updates on timely manner!!

Very good service , give him the time he needs and he will deliver the best , appreciate the work and craftmanship Kamal, i have know amd getting my silver collection from past 5yrs.

I bought 5 sterling silver rings in a span of 6 to 7 months from Carat Sutra , the service is good , product range is excellent , and the quality of the product is phenomenal , the best part is tht these rings are not available elsewhere , in India at the moment , the usual designs available for men is boring and outdated ,this company has excellent work force tht specializes in Turkish design , tht is very eye catching , .Shop with confidence , u won't loose trust , it may take time but the result is worth waiting .Buy with confidence , u won't regret it

They make unique jewelries with perfection.... Kamal hear our requirements clearly and make it precisely.... I have been their trusted customer for the past few years....👍

I purchased RARE PRINCE by CARAT SUTRA Turkish Style Ring with Natural Black Onyx from Carat Sutra for myself. The ring I received was good, as shown on the web and elegant to wear.
Unfortunately, the size turned to be small for my finger, so I requested a replacement with bigger size and very promptly the needful was done by Carat Sutra.
I am very happy with the product and after sales service. Highly recommended

Genuine rate and beautiful designs.... would love to shop from here again and again.Special thank for her patience and devotion towards her job.

An excellent hand in making a beautiful item out of metal also very good customer relationship and back hand support.

Very good items available must buy..

I received the ruby ring and that's beautiful. So far the best one ever purchased online. The designs and craftsmanship is excellent

Thanks Kamal ji for your great gesture of sending the parcel on immediate basis. Received the ring today and design of the ring was beyond my expectation 🙏

I got the chain it's awesome worth of money

Very good quality
Just buy it. Excellent designs

I got a ruby ring, it was great in finishing as well silver weight is great. I thought it was light but the weight was adequately filled. The owner is great person. He offered a free pendant with the ring. Thanks for the wonderful gesture. My uncle also ordered a emerald ring he also loved it.

Super stuff