caratsutra.in Reviews 33

Detained dispatch

They are amazing artists. They create extraordinary works. It’s phenomenal especially the Turkish style rings. They might take some more time to it, but the end product will make you fall in live with it.

Great shopping experience the product quality and delivery service we're both excellent.

Beautiful and unique jewellery designs The quality of silver and stones is excellent really stands out. love the packaging and quick delivery. highly recommended carat Sutra for authentic jewellery.

I am sorry main galat samjha tha
Today received my product this is very awesome
Ismein carat Sutra ka Koi dosh nahi tha Mera product milane mein deri Hui
Unhone bataya tha ki
Blue dart courier se gum ho gaya tha isliye unhone dusra bheja
Really this company is 100% nice

May be delivery is delayed because of long distance from Gujarat to hyderabad, but piece of the ring is excellent I took elephant silver ring, the personal service of KAMAL ji was excellent 😀 loved the design, i took for astrology purpose and i love the results too.
Thank you Cartsutra Team Kamal ji.

My initial experience with this order was bad but they made things right later.

I contacted Caratsutra on November 3 to ask if they could urgently ship a silver chain and deliver it by November 6. I was assured by their support representative, Rohan, that if I placed the order immediately, it would be dispatched the next morning, November 4, via express shipping, with tracking shared right away. That did not happen.
After payment, responses became inconsistent and then stopped altogether. Despite multiple follow-ups and phone calls, I received no clear updates. I was later told I would receive the order by the afternoon of November 6, but tracking details were only sent late at night on November 5. The tracking showed the item was dispatched on the 5th, not the 4th as promised, and it was sent by road, not express air. The delivery date showed November 8, two days late.

When the chain arrived, it was also incorrect. I had ordered a 4 mm chain but received a 3 mm one.

A month later, Kamal Soni from Caratsutra reached out to me to resolve the issue. He sent a replacement the same day after our conversation. I received it within a few days, and it matched what I had originally wanted.

While it took them a while to respond and take responsibility, I do appreciate that they made things right in the end.

Very bad customer service and after order they did not even care to reply, and my order was not as per requirement.