caratsutra.in Reviews 33

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their quality and unique designs. Many people find the craftsmanship exceptional, especially the Turkish style rings, and appreciate the excellent finish of the jewelry. However, some customers also noted significant issues with order fulfillment and delivery. There are mentions of delayed deliveries, incorrect items being sent, and a lack of communication regarding shipping details and tracking. A few other people also felt that the response time from customer service was slow or inconsistent, leading to frustration when trying to resolve problems.

What people talk about most

Product

People report positive experiences with product, often praising the quality, unique designs, and overall... See more

Quality

Users describe positive interactions with quality. Many customers praise the product quality, often exceeding... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant delays in... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report significant delays, with some... See more

Response time

Customers had ambiguous experiences with response time. Many reviewers report significant delays and a lack... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality chain and pendant! Initially I had a difficult time due to inconsistent communication and delayed delivery. However the product is good. Loved the design and packaging. They have a good... See more

Rated 4 out of 5 stars

Update on 2nd March , I finally got my ordered delivered on 22nd Feb 2026 - The quality of the product is even better than what I expected so I must appreciate that and have increased the numb... See more

Rated 4 out of 5 stars

My initial experience with this order was bad but they made things right later. I contacted Caratsutra on November 3 to ask if they could urgently ship a silver chain and deliver it by Novem... See more

Rated 4 out of 5 stars

I purchased RARE PRINCE by CARAT SUTRA Turkish Style Ring with Natural Black Onyx from Carat Sutra for myself. The ring I received was good, as shown on the web and elegant to wear. Unfortunately, t... See more



Contact info

3.9

Great

TrustScore 4 out of 5

33 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Vert bed service no follow up no…

I am sorry main galat samjha tha
Today received my product this is very awesome
Ismein carat Sutra ka Koi dosh nahi tha Mera product milane mein deri Hui
Unhone bataya tha ki
Blue dart courier se gum ho gaya tha isliye unhone dusra bheja
Really this company is 100% nice

November 7, 2025
Rated 5 out of 5 stars

Elephant Silver ring is exclusive

May be delivery is delayed because of long distance from Gujarat to hyderabad, but piece of the ring is excellent I took elephant silver ring, the personal service of KAMAL ji was excellent 😀 loved the design, i took for astrology purpose and i love the results too.
Thank you Cartsutra Team Kamal ji.

October 14, 2025
Rated 4 out of 5 stars

Communication and delays, though they did eventually make it right in the end

My initial experience with this order was bad but they made things right later.

I contacted Caratsutra on November 3 to ask if they could urgently ship a silver chain and deliver it by November 6. I was assured by their support representative, Rohan, that if I placed the order immediately, it would be dispatched the next morning, November 4, via express shipping, with tracking shared right away. That did not happen.
After payment, responses became inconsistent and then stopped altogether. Despite multiple follow-ups and phone calls, I received no clear updates. I was later told I would receive the order by the afternoon of November 6, but tracking details were only sent late at night on November 5. The tracking showed the item was dispatched on the 5th, not the 4th as promised, and it was sent by road, not express air. The delivery date showed November 8, two days late.

When the chain arrived, it was also incorrect. I had ordered a 4 mm chain but received a 3 mm one.

A month later, Kamal Soni from Caratsutra reached out to me to resolve the issue. He sent a replacement the same day after our conversation. I received it within a few days, and it matched what I had originally wanted.

While it took them a while to respond and take responsibility, I do appreciate that they made things right in the end.

November 3, 2025

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