Caravans Plus Reviews 194

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the competitive pricing and wide selection available. Many people appreciate the fast and reliable delivery service, noting that orders arrive promptly and are well-packaged. The overall service is frequently described as efficient and helpful, with consumers finding the website easy to navigate and the ordering process straightforward. However, some customers reported issues with receiving incorrect products or items with manufacturing faults. A few reviewers also mentioned dissatisfaction with the after-sales service in these instances, citing unfulfilled promises regarding replacements or re-installation costs.

What people talk about most

Product

People report positive experiences with product, often highlighting the quality of items such as John Guest... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the fast and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast,... See more

Order

Reviewers mention positive feedback about order. Customers consistently report that ordering is easy and... See more

Price

Clients share positive opinions on price, consistently highlighting that prices are reasonable, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality product, reasonable price and prompt delivery. No brainer product selection as original Dometic RM4605 no longer available. Freucamp unit a pinch smaller than the original, requiring only a 2... See more

Rated 5 out of 5 stars

Puchased a Truma 240/LPG HWS to replace my old unit. Arrived promptly, experienced a manufacturing fault. Not something anyone wants, but more importantly the after sales service was fantastic, ever... See more

Rated 5 out of 5 stars

I recently ordered a Camec external door handle but was sent the internal handle by mistake. Within the hour of advising the error, processes were in place to remedy the error and communication was ve... See more

Rated 5 out of 5 stars

As a first time customer, I was very pleased with the service received. I purchased a thetford fridge replacement door lock, which turned out to be the wrong side. Laura at Caravans Plus was very hel... See more


Company details

  1. RV Supply Store

Written by the company

We are Australia's largest online retailer for caravan accessories and spare parts. With over 7000 Caravan and RV products we have everything you need for you next adventure. Caravans Plus is a family run business, our family has proudly been servicing the caravan industry for 3 generations and we love what we do. For over 15 years we have been helping travellers follow their dreams, delivering them everything they need to keep them on the road no matter where they are in this great country. With over 48,000 happy customer reviews we stand by our motto Great Parts Delivered Fast. Happy Travels


Contact info

4.8

Excellent

TrustScore 5 out of 5

194 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Refund

Had questions re recent purchase, helpful advice with quick responses, purchase not fitable, happy to return and refund.
Happy to deal with again.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I ordered parts for my caravan during a holiday period and still received them quickly. When I got my order, one piece was the wrong size which can happen with small parts. I sent an email explaining what happened and they fixed the error straight away. Very happy with the service and prices are very good. Have been dealing with them for a while and will continue to do so. Well done guys.

December 24, 2024
Unprompted review
Rated 3 out of 5 stars

Freezer door seal

We have ordered various parts for our caravan from, Caravan Plus.
We have found them to efficient and informative on the transition of our goods in a timely manner. Looking forward to using them again.

January 16, 2025
Unprompted review
Rated 2 out of 5 stars

Genuine Dometic Arm Slider

Genuine dometic awning part (Arm slider) required modifications to fit as material type and thickness was different to the original arms.
Great prices and good communication with staff

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered during the Christmas break

I ordered during the Christmas break. The website clearly advised when staff would be back and provided me with a sense of being very well organised.
Once the staff had returned I received confirmation of order and advice of dispatch. Items arrived as advised in a quick turnaround. Excellent experience!

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

My mistake earned me a credit

Due to a mistake in my ordering over 7yrs ago, I was left with a $70 credit. Now a lot of companies might send you the odd reminder or two but Caravans Plus kept on reminding me regularly & since I sold my caravan 6yrs ago I didn't think I'd ever get to use my credit. However due to having a new deck installed I needed to relocate my gas bottles. I wasn't 100% sure if the fittings were compatible but after reading all the information provided on their website I took the chance & ordered the flexible hose I thought would work. Thankfully they fitted & are working perfectly. It's not often you come across a business with such integrity. I'd therefore have no hesitation in recommending people to do business with Caravans Plus.

January 10, 2025
Unprompted review

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