carbar Reviews 

208
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I would never recommend Carbar to anyone. The experience has been incredibly frustrating from start to finish. They are very quick to take your money, but when it comes to actually deliveri... See more

Rated 5 out of 5 stars

The whole process from initial contact to car hire was incredibly easy with great team members. I expected the process to be cumbersome - akin to borrowing your dad’s car as a teenager!! The hig... See more

Company replied

Rated 5 out of 5 stars

Wow! What a refreshing experience dealing with SJ at Carbar in Nunawading, Victoria. Not your typical car salesman. Was friendly with open conversation when he was demonstrating the car to us and e... See more

Company replied

Rated 5 out of 5 stars

Experience was effortless. Approval - Fast, communication was great. Vehicle Handover/Pickup - Super efficient, fast, friendly on time no delays. I would highly recommend and I have recommended to... See more

Company replied

Company details

  1. Leasing Service
  2. Car Dealer

Written by the company

carbar helps you to get a car on your terms, in a way that best suits your needs today. In just a few clicks, you can sell, subscribe or buy a car online at your convenience. Fancy seeing the car and driving it away. Simply book a viewing online and visit us in Brisbane, Melbourne or Sydney. Sell, subscribe and buy at http://www.carbar.com.au


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

208 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(208)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The only issue was lack of…

The only issue was lack of communication about exact delivery date. However the car was delivered without issue on the day and is exactly what I wanted.

November 7, 2022
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Reply from carbar

Thanks Mark, we're happy to hear the car was want you wanted. We're also looking into what happened, or didn't happen with communication so thank you for letting us know. Drive safe.

Rated 5 out of 5 stars

My first car subscription and I am…

My first car subscription and I am extremely happy. Delivery was on time and the whole sign-up process was executed flawlessly. The weekly price is competitive, however the acquisition cost could have been lesser to make CarBar even more attractive.

November 8, 2022
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Reply from carbar

Thank you for your feedback Ash. It's great to hear you're happy and the sign-up and delivery process went well. Drive safe. All the best from the carbar team

Rated 5 out of 5 stars

Lovely team we are very happy with our…

Lovely team we are very happy with our almost two years of service and see no reason to stop

November 11, 2022
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Reply from carbar

Thank you so much for the feedback. We're thrilled to hear you're enjoying the service. Drive safe. All the best from the carbar team

Rated 5 out of 5 stars

I love the business proposition

I love the business proposition. A quick research shows Car Bar is a respectable business to deal with.

The online sign up was easy. The approval was prompt. The car sourcing experience was fantastic. Your rep seemed competent and courteous. The person who delivered the car was profesional and had all good intentions but didn’t know about the car and was unable to show us how our Tesla operated.
Further, some email communication which I believe was automatically sent from your system did not reach us resulting in additional calls.

But, overall we are very happy with our experience with Car Bar and love driving our first Tesla.

November 1, 2022
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Reply from carbar

We're thrilled to receive this feedback and that you love your first Tesla. Drive safe and all the best from the carbar team

Rated 5 out of 5 stars

Craig Austin

Craig Austin, your friendly Sales Agent, showed the features and explained the Hyundai TL history to me. After the test drive, I was satisfied. I paid for the car and signed all the necessary documents.Craig was courteous and so easy to communicate with. I have already recommended Carbar especially Craig to all my colleagues👍😭

August 10, 2022
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Reply from carbar

Thanks Ann, we're thrilled to hear Craig was able to help you and you enjoyed the service. Thank you also for recommending us to your colleagues. Drive safe.

Rated 5 out of 5 stars

It was so easy dealing with the team

It was so easy dealing with the team, great transaction

September 5, 2022
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Reply from carbar

Thanks for the feedback and hope to see you again next time. Drive safe and all the best from the carbar team.

Rated 5 out of 5 stars

This was a very relaxed and informative…

This was a very relaxed and informative car buying experience. Craig was very helpful and made the whole experience very easy. Thank you Craig.

September 9, 2022
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Reply from carbar

Thanks for your feedback Tim. We're glad Craig was able to assist you and that you enjoyed the experience. Drive safe and all the best from the team at carbar.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. I needed a car during a certain time, they secured me one and delivered it to my doorstep. When I had to cancel, no questions asked, they thanked me for availing their service and had no issue when I needed to extend.

August 29, 2022
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Reply from carbar

Thanks for taking the time to give us this feedback Mirabel. We're so grateful for your kind words.

Rated 5 out of 5 stars

Craig Austin was great and made the…

Craig Austin was great and made the purchase simple for me.

September 3, 2022
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Reply from carbar

Thanks for this kind review. We've passed the feedback on to Craig. Drive safe and all the best from the team at carbar

Rated 5 out of 5 stars

My experience with carbar was great!

My experience with carbar was excellent.
From the time I first looked at the vehicle description and comprehensive condition report on Car Sales until we took delivery, I was treated very well. No BS.
Highly Recommended.

September 16, 2022
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Reply from carbar

Thanks John, we're thrilled that you loved your experience and the team is definitely happy to read what you wrote. We look forward to seeing you again next time. Drive safe and all the best from the carbar team

Rated 5 out of 5 stars

Very impressed with the whole process

Very impressed with the whole process, all went smoothly with gout issue

September 10, 2022
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Reply from carbar

Thank you so much for the kind feedback. We hope to see you again next time. Drive safe and all the best from the carbar team.

Rated 5 out of 5 stars

Thank you to Gary who got car to me…

Thank you to Gary who got car to me sooner than expected. Massive help & very much appreciated.

September 8, 2022
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Reply from carbar

Thank you so much for taking the time to leave us this amazing review Emma. We've passed it on to Gary. Drive safe and all the best from the team at carbar

Rated 5 out of 5 stars

Very pleased with Car bars service

Very pleased with Car bars service.

Was expecting a lot longer of a wait period but the turn around was only a couple of days until I had my car

August 15, 2022
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Reply from carbar

We're thrilled to hear we exceeded your expectations Jasmin :) Thank you for taking the time to share your experience. Drive safe and all the best from the team at carbar

Rated 5 out of 5 stars

Easy and super useful!

August 14, 2022
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Reply from carbar

And that is the way we think it should be. Thanks for sharing this amazing review Nick. Drive safe and all the best from the carbar team

Rated 5 out of 5 stars

Clear concise communication

Clear concise communication, with prompt service. It is a fantastic service! Enjoying the car! Thanks to the team.

September 14, 2022
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Reply from carbar

Thanks DMS, we’re so glad you had a good experience and appreciate the kind feedback on our service. Drive safe and all the best from the carbar team.

Rated 5 out of 5 stars

Craig was very lovely

Craig was very lovely. Very friendly and down to earth people. Didnt feel like I was taken for a ride or taken advantage of, just people speaking to you like a human not a money bag

August 2, 2022
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Reply from carbar

Thank you for your feedback Banjo. We've passed this on to Craig and it is truly appreciated. We are glad we have been able to assist and you enjoyed dealing with Craig and carbar. Drive safe and all the best from the team at carbar.

Rated 5 out of 5 stars

Friendly, professional service …

From the moment we walked in the service was friendly and genuine.
Craig took time to find out what I was looking for and one by one showed me each car explaining the differences and getting them ready to test drive.
No pressure, very professional.

September 5, 2022
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Reply from carbar

Thank you Cathy, your feedback is truly appreciated. We've passed this on to Craig and we're glad to hear you enjoyed the experience. Drive safe, the team at carbar

Rated 5 out of 5 stars

Smooth and efficient deal

Chris had the car I needed. It was a fast handover. There was no sickly sales tactics. Clean efficient deal. I could not recommend Chris and carbar enough. I'll definitely be contacting this team again in the future

September 5, 2022
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Reply from carbar

Thanks Anthony, it's great to hear Chris was able to help you and you enjoyed the service. We look froward to seeing you again in the future. Drive safe and thanks again from the team at carbar

Rated 3 out of 5 stars

Missed service my only gripe.

Missed service my only gripe.

My only issue is that a recent service booking has not occurred yet they emailed me with the booking and pickup date and stated someone would call me on the morning of the service. This has not happened so someone has dropped the ball and I run a business and restructured my day for the car service.
Otherwise they have always been pleasant in dealings.

November 30, 2021
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Reply from carbar

Hi David,
Thank you for taking the time to send through your feedback and we apologise for the delay with our response to you.
We appreciate your patience with our concierge team and we hope all is going well with your current subscription vehicle.
Please feel free to reach out if you have any further questions.
-Kirsty & the team at carbar

Rated 3 out of 5 stars

A good deal, happy with our car, service could be improved

We got a good deal from Carbar, and the overall concept is great. In practice, every interaction we actually had with Carbar was more complicated than it needed to be. Their subscription management portal never had our correct subscription details in it, their GPS tracking didn't have the information in it, phone calls were always hard to get through to the right person, the pick up of our car at the end was messed up and then the guy dinged the vehicle as he was pulling it out of the carpark, and so on. But all said, we were still happy with the good value we got for our Audi Q7 over 18 months. They just need to work on improving their service.

November 29, 2021
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Reply from carbar

Hi Philip,
Thank you for taking the time to send through your feedback and we apologise for the delay with our response to you.
We appreciate your feedback as it helps us improve our service levels. We look forward to seeing you back driving with us again in the near future.
-Kirsty & the team at carbar

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