I would never recommend Carbar to anyone. The experience has been incredibly frustrating from start to finish. They are very quick to take your money, but when it comes to actually deliveri... See more
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The whole process from initial contact to car hire was incredibly easy with great team members. I expected the process to be cumbersome - akin to borrowing your dad’s car as a teenager!! The hig... See more
Company replied
Wow! What a refreshing experience dealing with SJ at Carbar in Nunawading, Victoria. Not your typical car salesman. Was friendly with open conversation when he was demonstrating the car to us and e... See more
Company replied
Experience was effortless. Approval - Fast, communication was great. Vehicle Handover/Pickup - Super efficient, fast, friendly on time no delays. I would highly recommend and I have recommended to... See more
Company replied
Company details
Written by the company
carbar helps you to get a car on your terms, in a way that best suits your needs today. In just a few clicks, you can sell, subscribe or buy a car online at your convenience. Fancy seeing the car and driving it away. Simply book a viewing online and visit us in Brisbane, Melbourne or Sydney. Sell, subscribe and buy at http://www.carbar.com.au
Contact info
15 Walkers Street, 3131, Nunawading, Australia
- 1300 620 685
- reviews@carbar.com.au
- carbar.com.au
4.4
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Car was in great condition and the ease…
Car was in great condition and the ease of pick up was excellent.
March 7, 2023
Reply from carbar
Hi Mirel,
Thank you for taking the time to provide your feedback, we're happy to hear about your experience with us! We appreciate your business and wish you safe travels!
-Kirsty & the team at carbar.
Great communication about drop off and…
Great communication about drop off and friendly service. The car was in great shape.
March 13, 2023
Reply from carbar
Hi Timothy,
That's fantastic to hear - thank you! We really appreciate you taking the time to provide your feedback to us and we're thrilled to hear about this experience.
Take care and safe travels!
-Kirsty and the team at carbar.
Need better response time from calls…
Need better response time from calls and emails
February 19, 2023
Reply from carbar
Hi Justin,
Thank you for taking the time to provide your feedback to us, and we're sorry to hear it took some time to get a response back to you when requested.
We hope you are enjoying your subscription vehicle, and we look forward to working with you in the future.
-Kirsty & the team at carbar.
Reply from carbar
Hi Mark,
Thank you for taking the time to provide your feedback, we're happy to hear about your experience with us! We appreciate your business and wish you safe travels!
-Kirsty & the team at carbar.
Reply from carbar
Hi Jay,
Thank you for taking the time to provide your feedback to us, we're thrilled to hear about your experience.
Safe travels!
-Kirsty & the team at carbar.
Excellent customer service
Excellent customer service. Particularly pleased we were able to get the car earlier than anticpated.
February 11, 2023
Reply from carbar
Hi Michelle,
Thank you for taking the time to provide your feedback, we're happy to hear about your experience with us! We appreciate your business and wish you safe travels!
-Kirsty & the team at carbar.
Even for temporary residents !!
Once process completed, Carbar really did deliver a great car in perfect condition. We visit Victoria for around 3 months most years - legacy car rental is expensive even for entry level models - with no discounts for long term (say 2 or 3 months) rentals. Carbar address a gap in the market by offering a payment structure supporting longer term rentals. The up front fee is fixed and very modest weekly rates soon absorb the upfront to privies excellent value.
January 30, 2023
Reply from carbar
Hi Glyn,
Thank you so very much for taking the time to provide your feedback to us, we're thrilled to hear about the flexibility our service provides you, and look forward to hearing from you when you're back in Victoria again!
-Kirsty and the team at carbar.
Great site
Great site. Lots of useful information, which helped me with choosing a car. I ordered a car, everything was delivered on time, the paperwork was not too difficult. I was worried at first, but then I didn't regret my choice.
January 5, 2022
Unprompted review
Reply from carbar
Hi Claud,
Thank you for taking the time to provide your feedback, we're happy to hear about your experience with us! No need to worry at all, we're here to help.
We appreciate your business and wish you safe travels!
-Kirsty & the team at carbar.
Very easy to use and the option to…
Very easy to use and the option to choose the right car was excellent.very smooth process without the hassle.
Customer service was a truely great experience
December 29, 2022
Reply from carbar
Hi Dthane,
Thank you for taking the time to provide your feedback, we're happy to hear about your experience with us! We appreciate your business and wish you safe travels!
-Kirsty & the team at carbar.
They were lovely and easy to deal with…
They were lovely and easy to deal with at pick up service
The lady who was showing me round the car was amazing with details and set up
December 21, 2022
Reply from carbar
Hi Jessica,
Thank you for taking the time to provide your feedback, we're happy to hear about your experience with us! We appreciate your business and wish you safe travels!
-Kirsty & the team at carbar.
Can definitely improve on their…
Can definitely improve on their customer service.
Although I didn’t get the car on the date allocated they did work hard to get me in the car the date I needed to as I was going away.
December 13, 2022
Good communication along the process
The end to end process was well communicated and I knew when my subscription car would be arriving. Email informed I needed TOLL which I have applied for immediately.
December 20, 2022
Reply from carbar
Hi Mathew,
Thank you for taking the time to provide your feedback, we really appreciate it!
We wish you safe travels.
Kirsty & the team at carbar.
The whole process was smooth and the…
The whole process was smooth and the customer service excellent. Extremely happy with the car and handover.
December 16, 2022
Reply from carbar
Hey Dean,
We're thrilled to hear! Thank you so much for taking the time to let us know about your experience.
We wish you all the best, safe travels!
-Kirsty & the team at carbar.
Hard to get information at times
Hard to get information at times , my new agreement still waiting for a copy portal not updated
December 11, 2022
Reply from carbar
Hey Tim,
Thank you for taking the time to provide your feedback to us, and we're sorry to hear about the issues you're having with obtaining your agreement!
Our team will be in touch further to ensure you are able to obtain your copy.
Kind regards,
Kirsty & the team at carbar.
Great experience from start to finish
Great experience from start to finish. Easy and quick upgrade to a new car and delivered by friendly and knowledgeable staff. Thank you!
November 29, 2022
Reply from carbar
Thank you so much for the feedback Peter. We're thrilled to hear you're enjoying the service. Drive safe. All the best from the carbar team
Amazing SERVICE & vehicle quality.
Amazing service & vehicle quality.
The delivery person (Leanne) was exceptional, knowledgeable of services and helpful. We have only just started the contract but already appreciating the quality. Thank you Carbar team!
December 5, 2022
Reply from carbar
Thank you Lorraine, the team love receiving feedback like this and it's great to have you on board. Drive safe. All the best from the carbar team.
Reply from carbar
Thanks Kevin, we're thrilled to hear you enjoyed the service and like the car. Drive safe.
Experience has basically been spot on
Experience has basically been spot on. Two notes
- prior owner of car was clearly a smoker. This is fine, I can sort it out but maybe let me know first
- there were a lot of requests to set up direct debit even though it was already setup
December 2, 2022
Reply from carbar
Thank you for your feedback George. Apologise for the numerous messages on direct debit and we've passed the feedback on to our ground control regarding the condition of the car on delivery. This feedback helps us improve our processes. Drive safe and all the best from the carbar team
Overall service not bad at all
Overall service not bad at all, however phone service could be better. Have had trouble getting to speak to someone on numerous occassions
November 20, 2022
Reply from carbar
Thank you for your feedback Gregory and sorry to hear you had trouble getting through to us. We're looking into it and have since updated our phone system. Drive safe and all the best from the carbar team
There were some delays in getting the…
There were some delays in getting the car but they did deliver in the end and it was in excellent condition.
November 23, 2022
Reply from carbar
Thank you for the feedback Mark and apologies for the delay. We're thrilled to hear you're happy with the car. Drive safe and thank you again for choosing carbar.
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