carbar Reviews 

208
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I would never recommend Carbar to anyone. The experience has been incredibly frustrating from start to finish. They are very quick to take your money, but when it comes to actually deliveri... See more

Rated 5 out of 5 stars

The whole process from initial contact to car hire was incredibly easy with great team members. I expected the process to be cumbersome - akin to borrowing your dad’s car as a teenager!! The hig... See more

Company replied

Rated 5 out of 5 stars

Wow! What a refreshing experience dealing with SJ at Carbar in Nunawading, Victoria. Not your typical car salesman. Was friendly with open conversation when he was demonstrating the car to us and e... See more

Company replied

Rated 5 out of 5 stars

Experience was effortless. Approval - Fast, communication was great. Vehicle Handover/Pickup - Super efficient, fast, friendly on time no delays. I would highly recommend and I have recommended to... See more

Company replied

Company details

  1. Leasing Service
  2. Car Dealer

Written by the company

carbar helps you to get a car on your terms, in a way that best suits your needs today. In just a few clicks, you can sell, subscribe or buy a car online at your convenience. Fancy seeing the car and driving it away. Simply book a viewing online and visit us in Brisbane, Melbourne or Sydney. Sell, subscribe and buy at http://www.carbar.com.au


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

208 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.4

All reviews

(208)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One’s of the best so far

One’s of the best so far. Easy process and great selection of premium vehicles. Compared to other’s already had (locally AU and in EU) must say Carbar is great!. Customer service excellent.

November 27, 2023
Rated 5 out of 5 stars

Great experience, great car!

From the prompt response to my enquiry, to organising a test drive, trading in my existing vehicle & then purchasing a fabulous car - the Carbar team made the process a very positive experience. Shoutout to Errol & SJ for their assistance. Happy to recommend Carbar!

November 3, 2023
Rated 5 out of 5 stars

Talk about under-promise and over-deliver!

Talk about under-promise and over-deliver! I wasn't expecting to be able to pick up my vehicle until the 23rd November, and was notified that I could pick it up yesterday.
The chap who did the pick up for me was super-friendly and helpful, as have been all who I have dealt with from the subscriptions team.
Very impressed!

November 15, 2023
Rated 5 out of 5 stars

Easy and flexible subscription

Easy and flexible subscription, great communication, excellent customer service, quick and easy process.
Ben, Emily and Kosta were very professional and helpful. Well done!

November 10, 2023
carbar logo

Reply from carbar

Hi Dijana,
Thank you for taking the time to provide your feedback to us, that's wonderful to hear! We'll be sure to pass this onto our team, and we wish you safe travels.
-the team at carbar.

Rated 5 out of 5 stars

I had a good experience with Carbar

I had a good experience with Carbar. The team member we delt with, Nathan, was super helpful and organized everything smoothly and kept in touch with us throughout the process and made sure that everything happened quickly and smoothly for us.

November 3, 2023
Unprompted review
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Reply from carbar

Amazing to hear, thanks Kathleen!
We'll be sure to pass this onto Nathan, and we're so thrilled to hear about your experience.
Thank you for taking the time to provide your feedback to us, and we wish you safe travels!
-the team at carbar.

Rated 5 out of 5 stars

I have had a wonderful experience with…

I have had a wonderful experience with Carbar, they are truly brilliant to work with and found me just the right vehicle to suit my needs.

I cannot recommend them highly enough for the seamless communication and delivery of service.

October 19, 2023
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Reply from carbar

Hi Catherine,
Thank you for taking the time to provide your feedback to us, it is very much appreciated!
We are thrilled to hear about this experience and we wish you safe travels.
-the team at carbar.

Rated 5 out of 5 stars

Great Start

Very simple to subscribe. Good communication and delivered on time without any issues.

October 26, 2023
carbar logo

Reply from carbar

Hi Keith,
This is great to hear, thank you!
We appreciate your feedback and we wish you very safe travels.
-the team at carbar.

Rated 5 out of 5 stars

Positive experience, helpful efficient staff.

I found the whole process was smooth and efficient. The staff were friendly, helpful and answered any queries clearly and concisely. I was kept updated on the progress of my claim. Consideration was given to my car dealer of choice but was advised of the reasons it may not be possible. I was fully informed of the process which meant I did not have unrealistic expectations. It was a much simpler process than I expected. The staff were there to help, not hinder. Thank you Janelye!

October 18, 2023
Unprompted review
carbar logo

Reply from carbar

We're so thrilled to hear about this experience and we're happy to hear our team was able to support your needs.
We hope you're enjoying your new vehicle and we wish you safe travels!
-the team at carbar.

Rated 4 out of 5 stars

Love my Hyundai EV

Love my Hyundai EV, with thanks for the great service SJ. I would recommend your services to anyone buying a car.

October 9, 2023
Unprompted review
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Reply from carbar

Amazing news, Carmel!
We hope you're enjoying the EV experience and we will be sure to pass on your feedback to SJ.
Take care and safe travels!
-the team at carbar.

Rated 5 out of 5 stars

Wow - great service

Wow! What a refreshing experience dealing with SJ at Carbar in Nunawading, Victoria. Not your typical car salesman. Was friendly with open conversation when he was demonstrating the car to us and explained all he knew about the car, which seemed genuine. He kept in contact with us regularly right up until he delivered it to us directly in Regional Victoria! We bought a used Subaru which we had inspected by Subaru in Seymour and it came back with a clean bill of health and they said it is a quality vehicle.
Thanks again SJ. Would be happy to deal with you again. Stuart & Karen

September 22, 2023
Unprompted review
carbar logo

Reply from carbar

Amazing news, thank you Stuart & Karen!
We appreciate your feedback and we'll be sure to pass this onto SJ.
We're thrilled to hear about your experience and we wish you the very safest travels. Enjoy those new wheels!
-the team at carbar.

Rated 5 out of 5 stars

Overall great experience

Overall great experience.
A hassle free experience

August 9, 2023
carbar logo

Reply from carbar

Thank you for your feedback, Dilshank!
Take care & safe travels.
-the team at carbar.

Rated 5 out of 5 stars

Friendly service

Easy transaction for receiving the car..

July 13, 2023
carbar logo

Reply from carbar

Hi Joanne,
Thank you for taking the time to provide your feedback, it is much appreciated!
We wish you safe travels.
-Kirsty & the team at carbar.

Rated 4 out of 5 stars

Car swap

Nice and professional

June 24, 2023
carbar logo

Reply from carbar

Hi there,
We're thrilled to receive your feedback, thank you!
We wish you safe travels.
-Kirsty & the team at carbar.

Rated 5 out of 5 stars

Thank you CarBar Melbourne

From the start Ben was super helpful and explained the process clearly and was in contact regularly from the moment I signed up until I received my car.

The car was delivered to my home on the date promised. Everything was explained to me and in minutes I had the keys in my hand and I was good to go!

Thank you to Ben and the CarBar team for getting me sorted. I am absolutely stoked!

June 22, 2023
carbar logo

Reply from carbar

Thank you very much for your feedback, we'll be sure to pass this onto Ben! We think he's pretty great too.
We wish you all the best and safe travels.
-Kirsty & the team at carbar.

Rated 1 out of 5 stars

Hidden fees! Read contract with LAWYER!

I recently had the unfortunate experience of dealing with Carbar, and I must say that it was nothing short of a nightmare. From the moment I engaged with this company, I was bombarded with hidden fees and unexpected charges that left me feeling frustrated and deceived. While I understand that businesses need to make a profit, the way Carbar operates is simply unacceptable.

First and foremost, Carbar's pricing structure is intentionally opaque, making it nearly impossible to decipher the true cost of their services. Instead of providing transparent information upfront, they rely on hidden fees to nickel-and-dime their customers. This lack of transparency is not only deceitful but also leaves customers feeling cheated and taken advantage of.

Adding insult to injury, Carbar's customer service is virtually non-existent. When I attempted to clarify the fees and charges on my bill, I was met with dismissive and unhelpful representatives who seemed more interested in deflecting blame than addressing my concerns. It was clear that Carbar has no interest in fostering positive customer relationships or providing a satisfactory resolution.

What truly astounded me was the sheer audacity of Carbar to introduce additional fees throughout the duration of my interaction with them. Each time I thought I had finally paid for all the necessary services, a new surprise charge would materialize out of thin air. It seemed as though Carbar had perfected the art of hidden fees, consistently finding creative ways to drain my wallet without my knowledge or consent.

Furthermore, Carbar's advertising and promotional materials are deliberately misleading. They lure customers in with promises of affordable rates and hassle-free experiences, only to blindside them with a barrage of undisclosed fees. It is deeply frustrating to be enticed by false advertising, only to discover that the reality of dealing with Carbar is far from what was initially promised.

The lack of transparency and abundance of hidden fees with Carbar only serve to erode trust and tarnish their reputation. Customers should be able to make informed decisions without constantly worrying about being blindsided by unexpected charges. Carbar's business practices are not only unethical but also extremely frustrating for anyone seeking a transparent and fair transaction.

In conclusion, my experience with Carbar was nothing short of a nightmare. The constant barrage of hidden fees, the dismissive customer service, and the overall lack of transparency make Carbar a company to be avoided at all costs. I strongly urge anyone considering their services to think twice and explore alternative options that prioritize honesty, integrity, and fair pricing.

June 12, 2023
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

I am with this company for two vehicles because it was (WAS) the best option for me.

I have had one Audi S3 which the engine blew up on because of their mechanic failing to change spark plugs and it breaking in the engine bay. (50,000 kilometres)

They replaced it with another Audi S3 which the transmission failed on at only 45000 kilometres.

That Audi was replaced with a mustang that I eventually got tired of because I took it back 3 times to them saying it had transmission faults in the learning computer, it went unheard they told me it was normal and tried to made me think I was crazy.

When I returned the mustang and took a 4th vehicle a Hyundai, they waited 3 months and are now trying to charge me for excess kilometres on the mustang. No contact, when I call them I leave messages nobody calls back. Now they’re threatening me with debt collection for excess kilometres, think they contacted me back? Nope!

This is by far the worst run company, with the worst regard for customer loyalty I’ve ever seen, been with them for over 3 years to be treated like this.

Do not ever ever EVER use CarBar, if you can use anything else, a shopping cart would be better!

March 22, 2023
Unprompted review

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