Writing a quick positive review to offset some of the negative ones. I'm a very skeptical person who held an unwanted gift card from JCPenny since Christmas of 2024. I researched many gift card exchan... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
E gift cards are great, no need to wait although cards by mail come quickly. Like to see higher percentages on some cards without such high purchase number of cards needed to buy.
Company replied
Two attempts to buy Carnival gift cards denied due to fraud alerts . Both are legitimate credit cards owned by me. the gist of several days of back and forth emailing these people is that they need a... See more
Company replied
On Tuesday May 27th I “placed an order” to sell my Apple e-gift card (value 25 dollars) since I don’t have much use for it I sold it to CardCash.com, it’s still under “review” while the website says... See more
Company replied
Company details
Contact info
990 cedar bridge ave, 08723, brick, United States
- 215-227-3227
- socialmedia@cardcash.com
- cardcash.com
3.0
Average
4K reviews
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
I had some difficulties to begin with, but customer service reached out to me and helped me figure out what I was doing wrong. They were very helpful, very kind and understanding.
May 12, 2025
Unprompted review
Reply from CardCash.com
Thank you so much for your kind words! We're sorry to hear you had some initial difficulties, but we're thrilled our customer service team was able to help get things sorted. We’re always here to support you and truly appreciate your patience and understanding. Thanks again for your feedback!
I had A $100 on my nordstrom gift card…
I had A $100 on my nordstrom gift card when I submitted it today I recieved an email stating that it is at a 0 balance and wasn’t approved. This is fraud and I need immediate answers on this matter. They stole from me and I will not stop till I have an answer. My card was $100 balance
I did Reach out to nordstrom and they did confirm with me that it does look like fraudulent activity was down on CardCash end. I am Filing a police report and making this a legal matter. Especially now that I have confirmation that my balance was $100 on the 9th of may and swipe to 0 after it was submitted to cardcash. My order number with card cash is 3631774
May 12, 2025
Unprompted review
Reply from CardCash.com
Our team has completed a thorough review of this matter. Based on our investigation and the information provided by the merchant, the gift card was used online on May 9th. The order was fulfilled and shipped on May 10th, at which point the funds were removed from the card.
This indicates that the gift card had already been used before it was submitted to CardCash.com for sale. Because of this, we recommend reaching out directly to the merchant or to the original source where the card was obtained for further resolution.
You are only provided for 45 days after…
You are only provided for 45 days after your purchase. If your gift card does not have any balance or has issue pat 45 days, they are not responsible. Is it legal? Probably, just very shady and sketchy business model.
April 27, 2025
Unprompted review
Reply from CardCash.com
We attempted to reach out to you via Trustpilot to better understand your concerns, but we haven’t received a response yet.
As part of our 45-day guarantee policy, we advise all buyers to use their gift cards shortly after purchase. This ensures that if there is any issue with the card, it will be covered within the guarantee period.
If you have any additional questions or need further assistance, please don’t hesitate to contact our customer support team directly. We’re here to help.
tried selling them my 135$ dicks gift…
tried selling them my 135$ dicks gift card. they wiped the balance to zero before the end of the day. stole from me $135
May 11, 2025
Unprompted review
Reply from CardCash.com
Thank you for reaching out. I’ve looked into the matter and would like to clarify that your order was never processed, nor did the card pass through our verification system.
At CardCash, we do not use gift cards when we make a sale — we first purchase the cards and verify them before listing them for resale. In your case, the order was canceled by you shortly after it was placed on Sunday, 5/11. As a result, it was not reviewed until we received your review.
Since the card was never added to our inventory, we recommend reaching out to the original issuer or the place of purchase for further assistance.
If you have any other questions or need additional support, please don’t hesitate to contact us.
Best regards,
Submitted my Walmart giftcard that was…
Submitted my Walmart giftcard that was under the $50 minimum which I didn't know. Long story short the funds were taken from my card and I never received anything. So they basically robbed me. Oh, and they won't respond to my emails
April 1, 2025
Unprompted review
Reply from CardCash.com
We tried reaching out to you through Trustpilot to gather more information—such as your order number or email address—so we could look into this matter and assist you further. However, we haven’t received a response.
We’re committed to resolving this issue and would like the opportunity to help, but we need a bit more information to proceed. Please don’t hesitate to reach out or respond directly to this review with the details we need.
We look forward to assisting you.
Great way to save money
I won't lie, when a friend suggested this site I was skeptical, but now I buy a carnival gift card from here every month to pay on my cruise and save 7%. My credit card company sends me an email each time I buy though warning me not to buy gift cards for scammers, though.
May 1, 2025
Unprompted review
Reply from CardCash.com
Thank you so much for your kind words! We're glad to hear that you're enjoying the savings—7% can really add up, especially when you're planning something as exciting as a cruise! We completely understand the initial skepticism and appreciate you giving us a chance. As for the credit card warnings, that's a common precaution they send when gift cards are involved, but rest assured, we're a legitimate and trusted source. Thanks again for your support—and happy cruising!
Submitted my Home Depot gift card as an…
They reached out and resolved the issue with the card. Review updated to reflect issue correction.
May 5, 2025
Unprompted review
Reply from CardCash.com
We went ahead and looked into this matter for you. It appears that you sold us a gift card in exchange for a prepaid credit card. After reviewing this matter we’ve verified that the prepaid card you received still has the full balance.
Please keep in mind that prepaid cards can have certain restrictions and may not be accepted by all merchants or on every website.
If you have any questions or concerns, our agent has provided you with their direct contact information and would be happy to assist further.
Thank you,
Everything is expensive.This was not worth it!!
Save your money .We don't honor money back after getting your hard earned money .The savings is not worth the wait nor emailing going back and forward about something you was supposed to get.Your respond was we don't honor that .I have the screenshot Your respond was we don't honor .As of right now I don't need the card or your business.My bank and bbb will handle it .
April 24, 2025
Unprompted review
Reply from CardCash.com
We previously reached out to you via Trustpilot in hopes of getting more information about the issue you encountered, but unfortunately, we haven't received a response.
Regarding your comment about the cards being "expensive," our gift cards are sold at discounted rates below face value, so we’d appreciate a bit more detail to better understand your concern.
If you could provide us with additional information, we’d be more than happy to assist you and help resolve the matter.
After Cardcash got my giftcard info - the $500 on it vanished
Tried to sell my valid $500 American Airlines giftcard on 'cardcash', a cash offer of $393 was made but they refused my various attempts at their endless ID checks/ $1 hold. Best part : AA now tells me the giftcard has a balance of $0.00 - and of course cardcash did not pay me. What a coincidence! Getting ready to sue
May 3, 2025
Unprompted review
Reply from CardCash.com
I’ve looked into the matter and would like to clarify that your order was never processed, nor did the card go through our verification system.
At CardCash, we do not use gift cards when we make a sale — we first purchase the cards and then list them for resale. In your case, the order was automatically declined by our system and was not reviewed until you submitted your complaint and contacted us directly.
Since the card was never added to our inventory, we recommend reaching out to the original issuer or place of purchase for further assistance.
If you have any other questions or need additional support, please feel free to contact us.
I can’t believe how much money CardCash…
I can’t believe how much money CardCash has saved me!!!! I’m so happy i found this online gift card company!!!!
May 1, 2025
Unprompted review
Reply from CardCash.com
We’re so glad to hear that! It means a lot to us that CardCash has helped you save—and we’re even happier that you found us! Thanks for being a part of our community, and we look forward to helping you save even more.
All the best,
BEWARE
I used to be an advocate for CardCash & would enthusiastically vouch for their legitimacy. Until I found out the truth in those many negative reviews. I submitted a card in Jan, and was paid. In April {3 months later} I submitted 2 cards. They were accepted, and I did not receive the money. When I checked my account on their site, I found out that the money had been paid---and then taken away. It seemed that there was a discrepancy w/ the Jan card which WAS NOT COMMUNICATED to me. There was an issue with that January card which I am still puzzled by. I would never use that card as 1} it charges extra shipping to my state and more importantly 2} it's just wrong. Unlike CardCash I have integrity. It was accepted & I was paid so the balance oon the card was verified---and yet there's a supposed discrepancy on MY SIDE, not CARDCASH's. The money from those April cards were taken to pay for that January discrepancy. CardCash accepts no blame for "discrepancies" as you can see by their responses here. I'd thought that I was safe by only selling cards, not buying them, but obviously I was wrong. At least they were quick to DELETE my account. Hopefully it is fully deleted & does not show up in some hacked announcement.
April 24, 2025
Unprompted review
Reply from CardCash.com
I reviewed your account and wanted to provide some clarity.
During a routine inventory check, one of the gift cards you sold us was found to have a zero balance. As a result, a liability was placed on your account, which was then deducted from your next sale order.
We understand this can be frustrating, and we recommend reaching out to the original issuer or merchant for more information regarding the card's balance.
I also see that you were previously in touch with one of our agents regarding this matter. If you have any additional questions or concerns, please don’t hesitate to reach out — we’re here to help.
I couldn’t be happier that I found this…
I couldn’t be happier that I found this site. I saved quite a bit of money on purchasing cards to pay my cruise. Definitely going to use it again for as much as I can.
April 28, 2025
Unprompted review
Reply from CardCash.com
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and were able to save money for your cruise—that's exactly what we aim for. We truly appreciate your support and look forward to helping you save even more in the future!
Safe travels and happy shopping!
Gave card # that didn't work
Got my card #,went to use it said # was not good,tried 4 times to get customer service,never gat ahold of me,got sick of the runaround asked for a refund they said there was no refunds,don't use this company!!!
May 2, 2025
Unprompted review
Reply from CardCash.com
I understand that one of our team members recently spoke with you by phone. You've received a prepaid credit card from us as your method of payment. Please note that this is a valid card, and the full balance has been loaded onto it.
However, not all merchants accept prepaid credit cards. In your case, it appears that the website you attempted to use the card on does not support prepaid cards. While your card is fully functional, it’s important to be aware that some websites or merchants may not accept this type of payment.
You're welcome to use the card elsewhere—just keep in mind that acceptance may vary depending on the merchant.
Thank you for your understanding, and please feel free to reach out if you have any further questions.
I purchased Carnival gift cards a few…
I purchased Carnival gift cards a few months ago, received the ecard quickly and they worked great. So, I recommended CardCash to my daughter who used them yesterday to purchased TopGolf gift card, it had a $0 balance!!!! She spoke with customer service and they are insisting the balance is there but they are 'investigating' and it will take 3-5 days. I checked the balance on top golf's website and it is definitely a 0 balance. I tried copy and paste as well as typing in the numbers to make sure they were correct, it's 0.
April 30, 2025
Unprompted review
Reply from CardCash.com
Hi,
We reached out to you through Trustpilot to request additional information so we could look into your concern and assist you further. Unfortunately, we haven’t heard back from you.
We’d still love the opportunity to help resolve this matter. When we receive a claim, our claims team reviews the card, and if it’s found to have a zero balance, we issue a refund—provided the claim falls within our 45-day guarantee period.
If you could provide more details about your issue, or confirm whether you reached out directly to CardCash.com, that would be very helpful.
Looking forward to your response.
Initially hated talked to customer service-excellent
This was my beginning review. The frustration I had.”I hate this….i got a virtual card and I can’t (cuss word)use it because I can’t make a PIN number. I’m at Dicks sporting goods and I can’t use the money in my account. I hate this and I will never use it again. I’ve been in the parking lot trying to figure this out….sent it to Apple Pay and it’s there, but again, can’t use it because of the PIN number. I go to frequent asked questions-nothing on PIN number. Just so frustrating that I trusted to give my gift cards to you and I have to be a darn ( think stronger word) rocket scientist to get the money. You have wasted my time Card Cash-what are you going to do to remedy this?”
Was finally able to talk with someone in the live chat. They explained that the pin is the last 4 digits of the card... Anyway I went to a grocery store to buy a cheap thing and it worked. I was able to go to the sporting goods store and purchase my product using the virtual card from CardCash, that I put in my Apple Wallet. Initially I rate Card Cash a 1 but with the excellent customer service, I’d give it a 5. Better answers to my problem should be in the frequent asked questions about Pins numbers on virtual cards that show as debit. I would use this again now in the future.
April 22, 2025
Unprompted review
Reply from CardCash.com
Thank you so much for your feedback—we truly appreciate it!
We understand that using a virtual prepaid card for the first time can be a bit complex. We're glad to hear that you received the clarification you needed and that one of our agents was able to assist you.
We look forward to doing more business with you in the future. Thanks again for taking the time to share your experience!
Tried to cash $300 worth of Apple gift…
Tried to cash $300 worth of Apple gift cards 4 days ago and I got a message saying they would send me a prepaid MasterCard for $285 but it never showed up and when I questioned them they said the cards have 0 balance. These people are thieves! Be careful using this scammer company.
Now they say there was a 0 balance but it doesn't explain why I got a message asking me for my address so they could mail a Mastercard or why the message said I would get $285 on the prepai card.
April 18, 2025
Unprompted review
Reply from CardCash.com
Hi Paul,
Thank you for reaching out to us.
Upon reviewing your submission, we verified that the gift cards you provided had a zero balance. As a result, we were unable to accept the cards and have canceled your order.
We recommend contacting the original source from which you received the cards to resolve the issue.
Thank you for your understanding, and please let us know if you have any further questions.
Reply from CardCash.com
Hi,
I'm sorry to hear that you didn’t have a good experience. I reached out to you via Trustpilot to request some additional information—such as your name or email address—so we can locate your account and assist you further.
We haven’t heard back from you yet, but we’d be more than happy to go over any concerns or issues you’re experiencing once we have the details we need.
Thank you, and we look forward to resolving this for you.
I ordered Carnival gift cards
I ordered Carnival gift cards. I received them immediately and was able to use immediately on my cruise. Super easy and i saved an extra 7%. Every thing u save helps.
April 21, 2025
Unprompted review
Reply from CardCash.com
Thank you so much for the great review! We're thrilled to hear that you received your Cruise gift cards right away and were able to use them seamlessly on your cruise. Saving that extra 7% definitely makes a difference—every bit counts, especially when you're traveling!
We really appreciate you choosing us and hope to help you save even more on your next adventure. 🌟
Safe travels and happy cruising!
Got carnival gift cards at discount
Got carnival gift cards at discount. They worked fine.
April 16, 2025
Unprompted review
Reply from CardCash.com
Thanks for your review! Glad to hear the cruise gift cards worked perfectly and that you got them at a discount. Enjoy the savings—and your cruise.
I have bought cards in the past for…
I have bought cards in the past for less than $100 with no issues however last week I purchased and Apple gift card worth $457.00 while I was in the Apple store and 30" later went to use it and the value was listed as $2.14. I contacted CC and I will say I did not have to get in a long queue for them to take my complaint. It did take a week to resolve in writing and I am waiting for my refund. The email dialogues to get to that point made me think the reps weren't very savvy as the information they asked me for was all given in the original complaint. Frustrating. I'm all set with CC from here on out.
April 11, 2025
Unprompted review
Reply from CardCash.com
Thank you for sharing your experience, and we truly apologize for the frustration this situation caused. We understand how disappointing it can be when a gift card doesn’t work as expected, and we regret that it took longer than you anticipated to resolve.
Unfortunately, as with any secondary gift card market, there is a rare risk that a card can have issues like this, but we always aim to resolve claims quickly and fairly. In this case, your claim was received on 4/11, and your refund was processed on 4/19. We appreciate your patience in this process.
We're also sorry to hear that the communication during the process wasn’t as smooth as it should’ve been. We take your feedback seriously and will work on improving how we handle these situations to better assist our customers in the future.
We understand if you decide to move on, but we do hope we can earn your trust again someday. Thank you again for your time and for sharing your concerns.
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