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See what reviewers are saying

Rated 1 out of 5 stars

Ordered from here for a birthday present but never received the order or any communication from the company even after sending three emails. I was lucky I paid through PayPal so was able to get a refu... See more

Rated 4 out of 5 stars

After ordering on the 15th feb and then reading the reviews on this page I was worried! I immediately emailed the company thinking I've been scammed! The company never replied to my emails but tod... See more

Company replied

Rated 2 out of 5 stars

Bought my first air diffusers for my partner and myself. Received the wrong coloured product, emailed customer service twice, no reply or even acknowledgement. Terrible customer service, and lookin... See more

Company replied

Rated 1 out of 5 stars

Wish I had read these reviews before purchasing anything. I'm always a little dubious anyway when I've never heard of them before, but I'd rather other people know of my problems with them. I never... See more

Company replied

Company details

  1. Car Accessories Store
  2. Flavours, Fragrances and Aroma Supplier

Written by the company

Diffusers that provide strong, long lasting aroma with designer inspired scents. Maintain a fresh, moisture and odour free vehicle.


Contact info

1.9

Poor

TrustScore 2 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order arrived fast and delivery was…

Order arrived fast and delivery was free, great service and great products A+

February 17, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Hi John,

Thank you for your kind review. We hope you shop again with us soon. Kind regards, Car Diffusers.

Rated 5 out of 5 stars

Loving the fragrance selection…

Loving the fragrance selection available. Everybody keeps telling me how good my car smells. Delivery time was a bit long but it was worth the wait. Happy with my diffuser. I will definitely be getting more fragrances soon.

February 17, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Hi,

Thank you for your kind review. We hope you shop again with us soon. Kind regards, Car Diffusers.

Rated 1 out of 5 stars

Service has been absolutely poor and…

Service has been absolutely poor and still haven’t received my proud really disappointed.

February 17, 2022
Car Diffusers logo

Reply from Car Diffusers

Hi, we are really sorry about this. Please get in touch with us at info@cardiffusers.co.uk and we will put this right.

We are trying our best to improve our service and products.

Kind regards, Car Diffusers

Rated 1 out of 5 stars

Ordered a week ago

Ordered a week ago, emailed to see what’s going on or even if there is a delay and no reply. Can’t track my items as it comes up still haven’t been received. I brought this for my partner as he’s been going on an on about it. So thought I’d get him it as a surprise, at this rate I’ll be putting it up for Xmas. Communication goes a long way.

February 16, 2022
Car Diffusers logo

Reply from Car Diffusers

Hi Lucy,

We are really sorry about this but we just checked and your order has been dispatched. Sorry for the delay here. Please get in touch with us at info@cardiffusers.co.uk and we will provide you with some discount for future.

We are trying our best to improve our service and products.

Kind regards, Car Diffusers

Rated 5 out of 5 stars

Diffusers

Bought several car diffusers now for family and friends as well as myself. Everyone comments on it when they get in car, great service, my car smells amazing 👍🏽

February 16, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Hi Charlotte,

Thank you for your kind review. We hope you shop again with us soon. Kind regards, Car Diffusers.

Rated 5 out of 5 stars

Bought a few of these for my friends…

Bought a few of these for my friends and myself and they’re perfect. Sauvage and Rouge are my favourites. I would like to purchase these scents in 100ml bottles…

February 16, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Hi Dylan,

Thank you for your kind review. We hope you shop again with us soon. Kind regards, Car Diffusers.

Rated 1 out of 5 stars

I have not received the order

I have not received the order, I have emailed for an update but have not received any response.

February 16, 2022
Car Diffusers logo

Reply from Car Diffusers

Hi Viki,

Sorry about this, I just checked your order and it should be on its way to you now, sorry for the lack of updates.

Kind regards, Car Diffusers.

Rated 5 out of 5 stars

Arrived on time

Arrived on time, very happy with the products. Will definitely order again.

February 16, 2022
Car Diffusers logo

Reply from Car Diffusers

Hi Abi,

Thank you for your kind review. We hope you shop again with us soon. Kind regards, Car Diffusers.

Rated 5 out of 5 stars

Perfect product and super fast…

Perfect product and super fast shipping, not sure what the other reviews are referring to as this is no scam but not sure what experience they had. Thanks again I will be ordering for my son in future.

February 16, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Thank you for your kind review. We hope you shop again with us soon. Kind regards, Car Diffusers.

Rated 5 out of 5 stars

Bought a couple of these now

Bought a couple of these now, still working after a few months and smell great. cheers

February 16, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Thank you for your kind review. We hope you shop again with us soon. Kind regards, Car Diffusers.

Rated 3 out of 5 stars

I haven't received my product yet

I haven't received my product yet. you had it marked as dispatched around 8th Feb but still no update with Hermes. I was hoping to have it for valentines day. I am unable to review the product yet.

February 15, 2022
Car Diffusers logo

Reply from Car Diffusers

Hi Susanne,

Sorry to hear this, there have been some slight delays with Hermes but we hope you have your product by now, if not please could you send an email to info@cardiffusers.co.uk and we will put this right for you.

Please accept our sincerest apologies.

Kind regards, Car Diffusers.

Rated 1 out of 5 stars

Don’t trust them

Wish I read the reviews before buying. They send you a fake tracking number that never gets sent to Hermes. Just says Hermes are waiting for it. They will never get it. They ignored my emails until i said i would put it over social media and got my sister to as well. If I didn’t I wouldn’t of even got a response. Finally refunded me. I don’t trust this company, they sent me a shipping email but then told me they hadn’t even sent my order so they can refund me, then told my sister that Hermes lost it. Just lies they come up with. They delete all their comments on their Instagram, they have 10.3k followers but only get 2 likes on the posts. Just fake.

February 14, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Hi Judy,

We have refunded your order in full on the 14th February. Please can you amend your review as a scam company would not refund you. Please understand we have thousands of orders to deal with each week and sometimes there are slight delays responding to customers.

Please accept our sincerest apologies.

Kind regards, Car Diffusers

Rated 1 out of 5 stars

Wish I had read these reviews beforehand...

Wish I had read these reviews before purchasing anything. I'm always a little dubious anyway when I've never heard of them before, but I'd rather other people know of my problems with them.
I never even received my parcel. I ordered my diffuser over a month ago, and I've had no correspondence from this company at all. Avoid them at all costs, because they clearly do not care bout their customers. Currently in dispute with my bank about getting my money back.
Please DO NOT buy anything from these bottom feeders. Terrible company with clearly terrible products.

February 14, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Hi,

We do care about our customers and we are really sorry about the negative experience you had with us. We want to put this right. Please send an email to info@cardiffusers.co.uk and we will try our best to help you out.

Please understand we have thousands of orders to deal with each week and sometimes there are slight delays responding to customers.

Please accept our sincerest apologies.

Kind regards, Car Diffusers

Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company. Both diffusers broke that i paid for and not even offered a replacement. Ordered another one and it’s been almost 7 months with no product arriving. Company still won’t issue a refund on the TWO orders I’m still waiting for.
DEFINITELY AVOID!!!!!!

February 12, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Hi Dan,

We are sorry to hear that, we will send a replacement if you send us an email. We want to put this right. Please send an email to info@cardiffusers.co.uk.

Please understand we have thousands of orders to deal with each week and sometimes there are slight delays responding to customers.

Please accept our sincerest apologies.

Kind regards, Car Diffusers

Rated 1 out of 5 stars

Incomplete order

Ordered 2 gift packs but only received 1 - multiple emails sent all going unanswered. Facebook messenger messages are answered but you're only then directed to send in an email that goes into a pit and is forgotten about. Don't waste your money (and more importantly your time) with these guys.

February 11, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Hi Brad,

Sorry about this.

We are sorry to hear that, we will send a replacement if you send us an email. We want to put this right. Please send an email to info@cardiffusers.co.uk.

Please understand we have thousands of orders to deal with each week and sometimes there are slight delays responding to customers.

Please accept our sincerest apologies.

Kind regards, Car Diffusers

Rated 1 out of 5 stars

Ordered 2 diffusers but only received 1…

Ordered 2 diffusers but only received 1 diffuser, emailed the company twice but no reply.
Provided them with pictures of packaging which clearly showed that only 1 diffuser was packed.

February 9, 2022
Car Diffusers logo

Reply from Car Diffusers

Hi,

Sorry about this.

We are sorry to hear that, we will send a replacement if you send us an email. We want to put this right. Please send an email to info@cardiffusers.co.uk.

Please understand we have thousands of orders to deal with each week and sometimes there are slight delays responding to customers.

Please accept our sincerest apologies.

Kind regards, Car Diffusers

Rated 1 out of 5 stars

SCAM

SCAM

Ordered £30 pounds worth and still no order has been received.
Multiple emails sent with no reply
Please do not waste your time or money with this company.

February 7, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Hi Una,

We are not a scam company and we refund all our customers if there is a valid reason. Please email us and we will put this right.

Please understand we have thousands of orders to deal with each week and sometimes there are slight delays responding to customers.

Please accept our sincerest apologies.

Kind regards, Car Diffusers

Rated 1 out of 5 stars

One star is too much for this company

One star is too much for this company. My order arrived incomplete and what was in there had the wrong perfume. So far I have emailed 4 times but been ignored. No phone number to contact but I have just found a postal address on this website so will see if there is any response to a letter Ha ha !
I will not give up and will keep posting negative reviews until I get satisfaction. Do not deal with these people, they are obviously laughing at us and hoping we will go away.

February 7, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Hi Dawn,

Please email us at info@cardiffusers.co.uk and we will put this right.

Please understand we have thousands of orders to deal with each week and sometimes there are slight delays responding to customers.

Please accept our sincerest apologies.

Kind regards, Car Diffusers

Rated 1 out of 5 stars

I’d give zero stars if it was possible

I’d give zero stars if it was possible. Box come damaged, oils leaked everywhere, Tin of spray was dented, box with the diffuser was soaked with oil.
Emailed them more than 6 times and got no response.
Do not waste your money.

February 7, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Hi El,

Sorry to hear this. Please email us at info@cardiffusers.co.uk and we will put this right.

Please understand we have thousands of orders to deal with each week and sometimes there are slight delays responding to customers.

Please accept our sincerest apologies.

Kind regards, Car Diffusers

Rated 1 out of 5 stars

Items break in a week

I have had to change my review as both items broke within a weeks use, I have emailed to dispute and had no response!!! Outraged

February 5, 2022
Unprompted review
Car Diffusers logo

Reply from Car Diffusers

Hi Kyle,

Thank you for your kind review. We hope you shop again with us soon. Kind regards, Car Diffusers.

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