Card One Money Reviews 1,208

Amba the chat operative was excellent in every way, but I feel very let down by Cardone money in all aspects of them moving my account to think money. There has not been enough information, there is... See more

Card One banking Liam Braisdell Customer Services was FANTASTIC he has helped me with the terrible experience I have had with a fraud on my account. He has gone the extra mile and reassured me in... See more

Last week, I spoke with Olivia regarding my card being compromised. She quickly blocked it and put my mind at ease. Card came today and I struggled to get it activated. I got back through to Ol... See more

I’ve used Cardone for over 10 years and never had a single issue. Their service has always been excellent from start to finish. I recently closed my account after hearing they’re moving to a new provi... See more

Once again I have experienced outstandingly good service, today from Amba, but every single person at Card One Money with whom I have had contact these past 14 years has been a shining example of what... See more

I want to express my gratitude to card one money and retracting my bad review as the problem was my end and didn’t realize I broke my terms of being overseas and still having my account open. I got th... See more

I had a really kind advisor who put my mind at rest when I tried to get thru security questions because I went into negative balance on my card. She reassured me we would get thru it And It was sorted... See more

Lauren the operator was very patient very clear. And really helped me out not just saying this she really did .if it wasn't for her I wouldn't be eating this weekend thanks Lauren appreciated that she... See more

I cannot praise the Equals Money Team enough! Always professional and helpful and ALWAYS solve whatever problem or issue I have. Spoke to Ryan again - this guy is fabulous - so polite and efficient. T... See more

On the occasions I have had to speak to a customer service representative I have always had the best service, with friendliness, humour and knowledge. I have banked with COM for years now, I love it.... See more

Due to a head injury i received it makes it hard to process new information but Ryan who was able to talk me through how to complete transactions on my debit card as these have changed. His patience &... See more

This bank are really fast in helping you. Their online assistance is much quicker than ringing a bank. Olivia today was able to help me straight away within seconds. They leave High Street banks looki... See more

Amba was so helpful. She was professional, polite and understood everything I asked and able to sort the issues in minimal time and effort on my part. Really efficient well done Amba great service.

Customer service is great and I’ve never had an issue besides losing my card which is my on fault but thanks to Zoe-Derrin B I was able to get it back in less than 5 days. Appreciate the support.

Thanks Ryan for your prompt response to my questions I sent through late last night. As always efficient with all assistance. Most appreciated. 🙂🙂 LynnE

Had a really helpful online chat with Ryan who was quick, efficient, polite and did exactly what I needed done. Really grateful to him for his time and assistance.

Card One Money were bought over by Think Money (whoever they are !!!) and now, they have a skeleton personnel, not allowing calls to them to deal with queries and issues, so we have to wait on call ba... See more

So yesterday I had a problem with money missing out my bank account, about 45mins before that I had some bad family news. When I called card 1 I got through to Ryan who was amazing, even with my ange... See more

Sometimes all it takes is a customer service advisor to make my day.. sad I know lol but Ryan is definitely that advisor. He went out of his way and he definitely deserves recognition.

Liam was a huge help today, offering continuously excellent support. Card One Money is a world apart from all other banks and financial institutions I've dealt with

Absolutely shocking experience when changing to think money . They spend weeks saying details are on the way and on the final day state both my accounts are now closed When questioned via email they... See more

So this company are absolutely diabolical!!!.not only do they charge you £12:50 a month if you want to send a same day bank transfer they charge you £7:50!!!! Yes £7;50 it's absolutely daylight robber... See more

Absolutely shocking service. Had fraud on my account to which they advised it can take up to 45 days to investigate. They then allowed another transaction to leave my account overdrawn. New card... See more

1st I would like to say a huge huge thank you to Ryan for his patience and his help throughout. He is a huge asset to your team he kept his poise and patience throughout eventhough I kept getting it... See more

Ryan is Avery good at customer service helped straight away with no stress answered my questions quickly and ordered a new card for me swiftly

I’ve been with cardone money for quite some time they are always able to resolve any issues caused but I do think they should have an emergency cash option for when you lose your bank card and I thi... See more

I'm abit disappointed with this bank due to the email I received saying they have decided to stop all banking services on the 25th September 2025. And I've still not heard anything regarding a withdra... See more

Quite literally the worst bank of all time. Constantly taking money off me for no reason. Started with little amounts like £5 etc then charging me double for payments including £130 lost and claim it’... See more

i`ve been with your bank and been happy and now i`ve been changed to think money of which i understand but it`s a pain in the backside and rather confusing

Ryan, the guy who helped me with my problem, was very good, he was polite and very patient, he is a credit to your company and deserves to get a pay rise!!! Thank you for your help Ryan!!!

Lesley is great, has given me all of the information I needed will keep my account open while I get myself together. Your great card one

Customer service Zoe- Derrin helped to solve the numerous questions I had. She was patient and courteous - and managed to resolve everything. Thanks.

The staff are always helpful and courteous and i was assisted by Ryan today who was particularly helpful and prompt in organising some company bank information to be sent to me . A top service from hi... See more

Again I have to resort to use customer services regarding my card. Again I'm delighted with the customer service, in particular, Samkelisiwe Silangwe who was extremely responsive and quick to help r... See more

Ryan responded to a message. As always with Card One staff, a very nice attitude, quick reply and thoughtful response.

I was struggling for a bit to access my account but thanks to one of your team members called "Amba" i managed to access it, she got to the bottom of it and now i can access it. Thank you

Ryan helped out well. He obviously knew I was an old idiot. It was confusing to get the statement details online. Graham

Dere was so nice over the phone best customer care ever experienced, she will be the reason to stay with cardonemoney.

Some customers had been having difficulty making payments into the COM account. I had a discussion with Olivia, who answered my query promptly, courteously, and accurately. Good service, much apprec... See more

My Card did not work several times A few days later a girl called yo ask about payments I made out of the account. They decided to have a review. I'm still waiting. Avoid them at all cost they are a... See more

Olivia helped me with my need. The service was prompt and very helpful. Your inbound telephone service is not working so it was a relief to get excellent help via chat.

Lucy was amazing she was fast response and she helped me when I needed It I appreciate what she done she's good at her job

Have had my account locked for 2 weeks now asked for more information which I give on phone and was told I would be contacted which i havent been. All because I had 190 sent to my account. Sort it... See more

Yes my bank card one are really help they don't leave you waiting .and I can tell they really are for there customers not 1 bad thing to say absolutely brilliant bank

Ryan is such a gentleman so understanding and can't help enough, a 5 star staff member like the rest of your crew, I'm privileged to deal with such nice helpful people every time I phone, thanks again... See more

Helpful, efficient staff on the chat service. Quick response, pollite and thorough. Ryan was great as they have all been.

Ryan was excellent today, thank you! Efficient, professional, friendly. A real pleasure to work with, and increasingly difficult to find a service like this one

Avoid these people. 2017 I made an application and they’ve only just closed it last month 8 years later. They claim to protect and look after your details but that’s impossible in my case. They tried... See more

I got to say the way they have been with me and sorting out the problem was outstanding the service was out of this world they way there have dealt with was with respect which was very nice.

Amba of Card One Money was very helpful with my query, and as always with their staff, friendly and efficient. Gave advice and noted details from me.

Card One Money is an easy way to get a banking account as they have no relevant history checks, but they are happy to receive money in, give no help with common sense issues, and just make sure they c... See more

Great but I don't know wha happening for the last few days momey missing and they told me is a issue and will be fixed .

I was helped by a lady called Olive she explained how I download my statements as I need them for uc due to being on sick leave she explained how to do it step by step in no time at all saved me a lo... See more

i wasnt sure about something and when i asked them about it they helped me get the right outcome and they were very helpful with me x