Cards for Good CausesReviews 

96
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality cards, noting the ease of finding suitable options for various occasions and charities. The ordering process is frequently highlighted as simple and efficient, with many appreciating the prompt delivery of their purchases. Reviewers also express satisfaction with the overall service, often mentioning the excellent condition in which their orders arrive. However, some customers also noted issues with the delivery service, specifically mentioning Evri, citing delays, damaged packaging, and missing items. There were instances where orders arrived incomplete or incorrect, and a few people reported difficulties with website login attempts.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the excellent selection of high-quality... See more

Delivery service

People report positive experiences with delivery service, often praising the promptness and speed of... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and the... See more

Quality

Consumers find quality to be positive, consistently praising the high quality of the cards and envelopes, as... See more

Service

Users describe positive interactions with service, with many reviewers expressing high satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got fed up trying to find beautiful cards in local charity shops with a Christian message, the selection is rather mundane this year. However, I found all that I needed in Cards for Good Causes, a... See more

Company replied

Rated 5 out of 5 stars

We choose our cards on line using your website every year. It’s become a real tradition for my daughter and I. We sit in front of the fire with Christmas music playing, drinking hot chocolate and cho... See more

Company replied

Rated 5 out of 5 stars

UPDATE! I ordered two Christmas cards packs with Evri 24h Express Delivery on December 9. However, I have only received one of the two packs on December 12, and I am still waiting for the other one. U... See more

Company replied

Rated 5 out of 5 stars

I always used to get your cards in my local cathedral but, since moving to Norfolk, they are only available in Norwich which is an hour away from the north coast. I found it very easy to choose good c... See more

Company replied


Company details

  1. Greeting Card Shop
  2. Charity

Written by the company

We are a not-for-profit retailer dedicated to supporting charities and good causes across the UK. Our website operates year round offering a huge range of cards, gifts, homeware, gift wrap and more. During the Christmas season we open a network of pop up shops across the country selling our popular charity Christmas card packs and a range of gift wrap, advents, decorations and gifts. We always aim to source a range of quality, environmentally-friendly and ethically-sourced products. We also ensure that any of our providers have sustainable credentials too.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(96)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A nice idea that failed, then corrected itself

Ordered on 16th November. Rang to enquire whereabouts of cards on 19th. Told they were with courier and to ring back if not received by 21st. Rang on 22nd and told original order would be recalled and a new order sent. Rang on 5th December morning and told they would enquire at the warehouse and call me back (still waiting). Courier delivered on 5th December afternoon - don't know if this is the original or the new order. Complete shambles!
Compounded by avaricious and shameless advertising inside card that embarrasses the sender.

Later the same day - received a call from Jeremy CEO to discuss, explain and review the problems and causes for previous poorly rated review. Following this conversation I feel it only right to upgrade the star marking from 1 to 4 as the discussion has produced positive results for examining process and procedures at Cards For Good Causes

December 6, 2022
Unprompted review
Rated 1 out of 5 stars

Very little to charity and don't fulfil their contract!

I ordered cards for next day delivery paying for this express service as I needed to take some at the end of the weeks to a family wedding. i received a message after 4 days to say they had been sent to Evri for delivery. Had an e-mail from Evri to say they would be delivered on next evening(Wed) but then a second e-mail to say they could not deliver them that day. The next notification was on Sat saying they would deliver them that evening! Later that evening I received another email from Evri to say they had delivered although I hadn't received them. i eventually found them outside another house in the close!!!
I have just written the cards to find that 2 of the packs contained only 9 cards rather than the 10 stated. I have tried phoning the company to try to get at least my next day delivery charge refunded but they are refusing to take calls or ask me to leave my number and they will return my call which never happens.
This company is a con - don't buy from them!!!

December 4, 2022
Unprompted review
Rated 2 out of 5 stars

Order placed 2 weeks ago and cards…

Order placed 2 weeks ago and cards still not arrived, despite website's claim that cards are despatched within 24 hours max. Apparently they are now with Evri but still being processed so no idea when they will turn up. Also I note that only 10% of the proceeds goes to each charity now, didn't it used to be more than that? I always used to buy from your pop-up shops (and I definitely won't be buying online again) because I thought - maybe wrongly - that a larger chunk went to each charity. Also agree with one of the other reviewers, I also dislike the CFGC branding inside each card.

December 3, 2022
Unprompted review
Rated 3 out of 5 stars

An advertisement for the company is printed inside every single card.

I've bought all my Christmas cards from here since 2018, but after this year I may not do so again. I don't like to speak ill of a charity retailer, but every pack I ordered has a logo and advertisement for the company's website printed not only on the back of the cards (which is fine), but also on the inside of the cards, which I feel cheapens the sentiment of a Christmas card, and makes me look like bit of a shill to anyone I send the cards to. The insides of Christmas cards are for greetings and well wishes, not adverts.
Advertising the company on the back of the cards only was evidently deemed sufficient in all previous years, so why has this changed?

I do hope that the company will reconsider this policy for next year, because their broad selection of cards is great, and they help lots of good causes.

November 16, 2022
Unprompted review
Cards for Good Causes logo

Reply from Cards for Good Causes

Hi Alex
Thank you for your custom and your feedback. We take our customers views very seriously and don't like to leave anybody disappointed. As a charity ourselves, we want to raise as much money and awareness as possible on behalf of our partner charities, so we placed, what we believe to be an unobtrusive link to the website, so that recipients of the cards that you have kindly chosen to buy and send, might want to have a look at our selection for themselves. Hearing your constructive feedback on this is extremely valuable to us and we will review this for future print runs
Thanks again for your custom and feedback
Jeremy CEO

Rated 4 out of 5 stars

Became impressed with service!

I tried to email their '@cardsforcharity' address but it came back as undeliverable. PayPal had the correct one '@cfgc'(cards for good causes) which did work!
"Dear cfgc, you advertise as next day delivery, yet 5 days after my order, still waiting!"
I have to thank Caroline for her customer support in sorting out the problem. Very pleased now with the service and products. Can recommend! Regards

October 26, 2022
Unprompted review
Rated 2 out of 5 stars

DISAPPOINTING CUSTOMER SERVICE

This was my FIRST order with CARDS FOR GOOD CAUSES, I was disappointed as I had ordered fragile items which came without a box, as one was for a gift
this is inconvenient when posting, there was no
information on the website. Customer service did
not reply to emails and have brushed off my complaint this does not encourage any future orders.

August 26, 2022
Unprompted review
Cards for Good Causes logo

Reply from Cards for Good Causes

Dear Claire,

Thank you for your feedback.
We are very sorry you feel this way.

Our customer service works during the week days only. As we received your first e-mail enquiry on Sunday, we have replied on Monday. We also spoke with you on Tuesday and Wednesday over the e-mails.

The items you have received were delivered without fail, they were not damaged in any way. We have suggested that we are unable to specify on the website how our products are not packed. We do, however, specify the packaging where there is packaging. Please accept our sincere apologies that the mug you ordered is not packaged how you had envisaged.

We have replied to you via e-mail further, that we are sorry that you were not satisfied with the mugs, in particular the lack of packaging. As you ordered one as a gift and it is difficult for you to send on without a box, we will refund you the value of one mug as a goodwill gesture. We have refunded £4.00 (it may take up to 12 working days for it to appear in your account). The refund was processed yesterday.

We have also updated the mug packaging description on the website following your comments. We are grateful for your feedback.

Best wishes,
Customer Service Support
Cards for Good Causes

Rated 5 out of 5 stars

Good choice of cards and they arrived…

Good choice of cards and they arrived very quickly. Also like the fact my card purchase raises money for charity.

March 10, 2022
Unprompted review
Cards for Good Causes logo

Reply from Cards for Good Causes

Thank you so much for your feedback and for supporting our charities.

Rated 1 out of 5 stars

Poor customer service

They sent me the wrong order and then the replacement order did not arrive within the time they said it would. When I rang (during their office hours) I always had to leave a message. Just generally poor customer service. Will probably not use them again.

December 17, 2021
Unprompted review
Cards for Good Causes logo

Reply from Cards for Good Causes

Thank you for your review. We are very sorry for the poor service you received on this occasion. Our warehouse had sent the wrong items to you and, on being made aware, we organised for you to receive the correct package with next day delivery. Due to Covid and a car going through our office wall, customer service staff are working from home and picking up calls as they come in on our machines. It's not an ideal situation but we are trying to work as best we can in the current conditions. Apologies as this was not the experience that we would have wanted to give you. Thank you for supporting our charities.

Rated 5 out of 5 stars

Lots of choice and good causes

Lots of choice and good causes. More information about products would be good in a few cases. Two examples are size of mini snow globe and fragrance of one of the pot pouri. The idea to collaborate cards and gifts etc all for good causes is great. I recommend the site to shop and support charities.

December 11, 2021
Unprompted review
Cards for Good Causes logo

Reply from Cards for Good Causes

Thank you so much for your review and recommending us - our charities need our support this year more than ever. We will review the product descriptions on these two items now and update accordingly. Thank you for making us aware.

Rated 2 out of 5 stars

Checkout process appears flawed

Card designs are a little tired but causes worthy. Checkout experience poor as web site sent incorrect info to credit card for authentication which caused payment failure. Reluctantly had to resort to paypal.

December 10, 2021
Unprompted review
Cards for Good Causes logo

Reply from Cards for Good Causes

Thank you for you review. Unfortunately, we have no say on the card designs as these come directly from all the charities but we make sure we have as wide a choice as possible and work with over 200 charities. We use the Square secure platform for web payment so not sure why this wouldn't have worked but I will forward this to our support team to investigate. Thank you for supporting our charities.

Rated 5 out of 5 stars

Versus Arthritis Cards

I was very impressed that the cards were delivered quickly. I was also delighted with the cards themselves and that I made a small contribution to the work of the charity.

December 5, 2021
Unprompted review
Cards for Good Causes logo

Reply from Cards for Good Causes

Thank you for a lovely review and for supporting Versus Arthritis.

Rated 5 out of 5 stars

Ordered personalised Halloween cards…

Ordered personalised Halloween cards for the kids to send to their grandparents, really impressed with quality of card and how quickly it came!

November 1, 2021
Unprompted review
Cards for Good Causes logo

Reply from Cards for Good Causes

Thank you so much for your review and supporting all of our charities. Happy Halloween!

Rated 5 out of 5 stars

Wide variety of cards and good causes, efficiently delivered

I chose my Christmas cards from a terrific variety of cards and causes from the website. The process was simple and straightforward, followed by prompt delivery. The cards were protectively wrapped and arrived in a robust box.
Highly recommended!

October 30, 2021
Unprompted review
Cards for Good Causes logo

Reply from Cards for Good Causes

Glad you had such a great experience. Thank you for supporting our charities.

Rated 5 out of 5 stars

A fab range of cards and gifts for all…

A fab range of cards and gifts for all occasions.
It’s great to be able to choose the charity that you wish to support , or to know that your purchase is helping good causes if you just like the items.
I’ve shopped at the pop up shops before , & now online , online delivery has always been prompt & the goods well packaged.
I’ll definitely be using the website & the pop up shops again.

May 18, 2021
Unprompted review
Cards for Good Causes logo

Reply from Cards for Good Causes

Thank you for your feedback and thank you so much for supporting our charities.

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