Nourish care planning is just awful to use .Its difficult to find information quickly ,its not ituitive at all .They keep changing it which just makes things harder .I wish we still had pcs .
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Joseph was extremely helpful this morning, not only dealing with the immediate problem but also pointing out where potential problems could arise in the future because of how we had 'Settings' set-up... See more
Company replied
The customer service from our account manager Lauren has been impeccable. To put it lightly we have not been the easiest to work with, but Lauren has helped us implement new processes to get out co... See more
Company replied
Samantha is brilliant. Have rang her so many times on short notice but she responds positively and creates time to assist you. She is very knowledgeable regards the care planner system, calm while exp... See more
Company replied
Company details
Written by the company
At Nourish, we believe every life should be lived to its full potential. That’s why we’ve harnessed the best technology to help you plan, record, and coordinate and report on care quickly and easily. Our flexible digital care management software gives you accurate notes, complete oversight of your service and evidence of care at your fingertips. With more informed decision-making, together we’re improving the lives of everyone involved in care. Benefits of Nourish Record, plan and coordinate care in real-time on the go Secure and accurate notes for better decision-making Personalise care for everyone you support Save time on administration and collaborate more effectively Join up and connect all your technology We’re an NHS Assured Supplier of social care technology. Let us help you take your care planning to the next level.
Contact info
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, United Kingdom
- 023 8000 2288
- hello@nourishcare.com
- care-planner.co.uk
3.2
Average
673 reviews
Hasn’t replied to negative reviews
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Well understood and nice presentation.
July 5, 2023
Reply from Nourish Care
Clear communication is key in care! Thank you for the review Lawrence
Samantha is doing a great job for us
Samantha is doing a great job for us. She is always checking on our progress. We have got a smooth flow of things now, Such a helping hand is amazing. We recommend more to join care planner. Samantha is very patient with us. That makes everything great.Thanks to the Care planner Team you're all amazing.
July 3, 2023
Unprompted review
Reply from Nourish Care
As your dedicated Account Manager Samantha will be with you every step of the way to help make sure we are always learning from you and providing the most effective software solution for your team Tari, thank you very much for the review.
positive experiance
very clear information was given
the order of information was easy to follow
questions answered very promptly
friendly
June 28, 2023
Reply from Nourish Care
We know how intimidating digitisation can be Khamer, and we're here to work with you so it is as simple, and effective, as possible.
very helpful
June 28, 2023
Reply from Nourish Care
Working with our users is what makes us a better supplier, thank you for the review Callum.
Reply from Nourish Care
We take pride in taking care of your time Debbie, thank you for the review!
I was able to understand everything…
I was able to understand everything that was said because I had the best teacher to do just that. Megan is great at what she does.
June 21, 2023
Reply from Nourish Care
Megan is fantastic and as your dedicated Account Manager she will continue to work with you throughout your time with us here at CarePlanner to make sure you always get what you need from us. Thank you for the review!
It was wonderful.
It was wonderful.
To the point, concise and very easy to understand.
Lauren was extremely polite and friendly too and she really knows what she's talking about.
June 18, 2023
Reply from Nourish Care
As your dedicated Account Manager Lauren will be with you every step of the way Devlin, to make sure we always understand what you need, and you always get what you need from us, thank you from the review.
Clear training programs and efficient…
Clear training programs and efficient delivery by the trainer
June 18, 2023
Reply from Nourish Care
A good start is half the battle Mohamed, and we're excited to see what we can achieve together. Thank you for the review
Excellent service
Excellent service. Guided through the process very carefully, patience and very pleasant.
June 13, 2023
Reply from Nourish Care
Thank you for the lovely review Rosemary, we learned about how to work with people from the best! We know how challenging providing care can be, and we're here to work with you to make it as simple as possible.
New to electronic systems
Having Jess support has been great being a company who were not using an electronic care monitoring system. The support we got allowed the transition to be done step by step with no pressure. Right now we are using the system confidently and can see the benefits of care planner already.
June 14, 2023
Reply from Nourish Care
At CarePlanner we are focussed on combining our technical expertise with your care expertise Prelynn. That way we can build the best solutions for you, your team and the people who utilise your service. We're delighted to hear your experinece is going well, and we're excited to see where the future will take us together. Thank you for the review.
Megan was extremely helpful with our…
Megan was extremely helpful with our initial training and answered everything we needed to ask , whilst most of our questions Megan had covered in the meeting.
June 7, 2023
Reply from Nourish Care
As your dedicated Account Manager Megan will work with you to make sure you get everything you need from our system, and to make sure we always understand why you need it so we can continue to grow alongside you Alyson, thank you for the review.
CarePlanner review
Lauren our CarePlanner account manager has been extremely helpful and patient with us, while we learn the scope and functionality of CarePlanner. Her knowledge of the system is thorough and she has been able to grasp the complexities of our organisation and help us to adapt the system to fit our needs.
June 7, 2023
Reply from Nourish Care
Understanding our users is paramount here at CarePlanner. No two providers are the same, and our system, and team members like Lauren, appreciate the need for personalisation to suit a digital system to your human service. Thank you for the review Sophie.
A* service
Lauren is our Careplanner account manager and has been for 2 years. She had made our experience wonderful by being easily accessible when we need her but doesn't make a habit of contacting us unnecessarily. The training delivered by her is informative and to the point, and this made our transition to a electronically monitored system simple and stress free.
June 7, 2023
Reply from Nourish Care
We appreciate that transitioning to a digital system can be stressful, and we consider ourselves very fortunate to have Account Managers and Support Agents like Lauren who are committed to making this process as simple, succinct and successful as possible for our users. Thank you for the lovely review.
New user experience
Transitioning to any new system is difficult, however the support and step by step guidance to support with all the data transfer was brilliant.
For some of the less technical people such as myself, having the support team to email through the day or even the account manager who can advise with queries you may have, no matter how minor they may be, is reassuring.
We have had some hiccups with the mobile app side of things however as we are a larger company and technology is unpredictable this is to be expected. The system is user friendly and i would be happy to recommend it to anyone. Especially with the support from the people behind the system.
There is room for improvement with some of the features on the system but there are regular updates with new features and you also have the option to suggest improvements.
June 7, 2023
Reply from Nourish Care
Thank you so much for the wonderful review Amanda. We are focussed on providing the best user experience possible so that you and your team can focus on providing outstanding care. We are always available to support you and we are committed to working alongside you to continue to grow ourselves as well. Here's to a bright future together!
Reply from Nourish Care
Alex is an amazing Account Manager, and as your dedicated Account Manager he will be with your throughout your CarePlanner journey, helping make sure you understand our system, and helping make sure we learn about your service. Thank you for the review Jacqueline
Alex was very helpful and professional
May 30, 2023
Reply from Nourish Care
We're here to make your life easier Mark! Thank you for the review.
I had the pleasure to speak with Cian…amazing and patient person
I had the pleasure to speak with Cian and he guided and assisted me with gernerating my staff monthly payment.
Thank you for assisting me with the issue I was having and making this system and the job I have to do very easy and straightforward.
Thank you for listening and reassuring me that my problem would be sorted out quickly and easily, as well as putting my mind at rest.
Because of your assistance, all my team will be paid correctly and on time. Thank you for being patient and understanding.
You're The best!!!!! careplanner is a great system to work with and have in our organisation.
Thank you again and have a lovely evening and bank holiday weekend.
xxxx
May 25, 2023
Reply from Nourish Care
Thank you so much for the review Nicky. As our Head of Support Cian epitomises the user first approach here at CarePlanner, and the effort he and his team go to to best support our users is something we all learn from regularly.
Reply from Nourish Care
We know how busy your days are Anthony, and how important the care you provide is, so we are here to make everything as simple for you as possible and take care of your time as only CarePlanner can. Thank you for the review.
Reply from Nourish Care
Connection and collaboration are key for us here at CarePlanner, that's why as your dedicated Account Manager Leanne will be with you going forward, helping you to get everything you need from our system, and making sure we understand your service. Thank you for the review Janice!
Samantha is brilliant
Samantha is brilliant. Have rang her so many times on short notice but she responds positively and creates time to assist you. She is very knowledgeable regards the care planner system, calm while explaining and she makes sure you understand and can access the system. She is ever happy to help. She is brilliant.
May 15, 2023
Unprompted review
Reply from Nourish Care
We are very proud of Samantha and the rest of our dedicated Account Managers! We appreciate how busy providing home care is so our support is shaped around your needs, to give you more time to focus on delivering outstanding care. Thank you for the review Rose.
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