Nourish care planning is just awful to use .Its difficult to find information quickly ,its not ituitive at all .They keep changing it which just makes things harder .I wish we still had pcs .
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Joseph was extremely helpful this morning, not only dealing with the immediate problem but also pointing out where potential problems could arise in the future because of how we had 'Settings' set-up... See more
Company replied
The customer service from our account manager Lauren has been impeccable. To put it lightly we have not been the easiest to work with, but Lauren has helped us implement new processes to get out co... See more
Company replied
Samantha is brilliant. Have rang her so many times on short notice but she responds positively and creates time to assist you. She is very knowledgeable regards the care planner system, calm while exp... See more
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Company details
Written by the company
At Nourish, we believe every life should be lived to its full potential. That’s why we’ve harnessed the best technology to help you plan, record, and coordinate and report on care quickly and easily. Our flexible digital care management software gives you accurate notes, complete oversight of your service and evidence of care at your fingertips. With more informed decision-making, together we’re improving the lives of everyone involved in care. Benefits of Nourish Record, plan and coordinate care in real-time on the go Secure and accurate notes for better decision-making Personalise care for everyone you support Save time on administration and collaborate more effectively Join up and connect all your technology We’re an NHS Assured Supplier of social care technology. Let us help you take your care planning to the next level.
Contact info
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, United Kingdom
- 023 8000 2288
- hello@nourishcare.com
- care-planner.co.uk
3.2
Average
673 reviews
Hasn’t replied to negative reviews
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Reply from Nourish Care
Time is a crucial factor in homecare as you well know Jay Jay, and we are committed to taking care of yours. Thank you for the review.
Brilliant training from Katie!
Katie was fab at providing training tailored to our needs and was able to answer all our questions. Very beneficial session and would definitely book with Katie again if we had further training requirements!
January 18, 2023
Unprompted review
Reply from Nourish Care
Homecare is a deeply personal service Heather, and we know how important it is to provide you and your team with a personal experience like the one you provide your clients. Thank you for the review.
As always
As always, a fast response to my query, and clear instructions on how to fix.
February 15, 2023
Reply from Nourish Care
We appreciate how precious time is and that's why we are focussed on responding to all inquiries as effectively and efficiently as possible. Thank you for the review Kim.
Great and detailed training from Alex
Great and detailed training from Alex. Would definitely recommend for anyone using the Careplanner system.
February 15, 2023
Reply from Nourish Care
We always aim to start off on the right foot Guy, and Alex will be with you every step going forward as your dedicated Account Manager. Thank you for the review.
Training Session
Training session was very useful, Rae answered all of our questions and taught us some new things we didn't know before.
February 14, 2023
Reply from Nourish Care
As your dedicated Account Manager Rae will always be on hand to help you get everything you need from CarePlanner (and maybe a few things you didn't know it could do too!)
Thank you for the review David.
THE SYSTEM NEEDS UPDATING TO MAKE WORK EASIER
Care Planner is absolutely beautiful in the eye, easy to use, customer support is superb- James and Alex and the weekend support are just excellent!!! however it is outdated and need to be more integrated PLEASE. I just love care planner so it's difficult to part with it as we need more integrated system to make the work a lot easier.
Whilst I have referred it to others and I keep referring others to Care Planner , there are better and easy systems on the market to make work a lot easier.
I have been using Care Planner for a whilst however I am looking at moving on regretfully as we have to work on forms outside care planner and upload . Also the care is not visible on the carer's phone as they have to download the care plans , risks assessments etc . It's not practical to be honest .
Please update the system and make it more integrated to include risks assessments, incident forms, Medication to be synced with NHS, care plans etc etc etc please look at what others and doing and update the system for us as we really love being with you .
February 13, 2023
Unprompted review
Reply from Nourish Care
We appreciate your honesty and feedback Ama as it is the best way for us to continue to develop our system. We agree, that developing integrations and more robust features are necessary, that is why we spent last year conducting extensive customer interviews and building out our development teams to design new functionality for our system.
2023 is going to be a big year for CarePlanner development, our road map is available on supportal, and your Account Manager Alex will reach out to you later today to discuss your experience further.
We love working with you and through our continued collaboration we are sure we can build the best software solution for home care providers, to match our industry leading customer experience. Thank you for the review.
Excellent training for software.
February 1, 2023
Reply from Nourish Care
Thank you for the review Angeline, user experience is crucial to us. Here's to a long and successful partnership!
Samantha was very helpful and training…
Samantha was very helpful and training session was very good.
February 9, 2023
Reply from Nourish Care
We're just getting started Rashied! As your dedicated Account Manager Samantha will always be on hand to support your service and get everything you need from the CarePlanner system. Thank you for your review.
Vey simple software to use ans…
Vey simple software to use ans explained veery well by staff.
February 8, 2023
Reply from Nourish Care
Providing outstanding home care can be complicated Claire and that's why we're committed to being a source of solutions for you and your service. Thank you for the review.
The training was interactive and delivered clearly.
I am happy with the training and facilitator
February 6, 2023
Reply from Nourish Care
That's what we love to hear Monsur! Thank you for the review. We're always here if you need us.
MyCare Training
Jess was very thorough, informative and helpful and had a very pleasant and friendly manner.
February 3, 2023
Reply from Nourish Care
We appreciate how important the care you provide is Gillian, and as your dedicated Account Manager Jess will be with you every step of the way going forward to make sure you get everything you need from us and our system. Thank you for the review.
We are a returning client
We are a returning client having had a 2 year break trying another provider, which turned out to be a bad move. Rachael and Katie have been fantastic in getting us back up and running again. The support and training thus far have been excellent. Thanks!
February 3, 2023
Reply from Nourish Care
Welcome back Mark! In all seriousness we understand that finding the right software solution for your service is rarely straightforward. That's why Katie, Rachael and the rest of our teams will always be here to support you and your team. Thank you for the review.
Katie was great!!
January 19, 2023
Reply from Nourish Care
She is!
Genuinely though, thank you for the review Natalie, our team are dedicated to providing the best customer experience possible and it is always great to hear the feedback from our users.
Alex was brilliant.
Alex was brilliant.
Answered all our questions to work care planner at the best of its potential and reduce our load of work considerably.
January 31, 2023
Reply from Nourish Care
CarePlanner is designed to be highly customisable so it shape to fit your service's specific needs, but this wouldn't be possible without our amazing Account Managers like Alex, who make sure they understand your service and you understand our system so we can support you as effectively, and affordably, as possible. Thank you for the review John.
The customer adviser was really helpful…
The customer adviser was really helpful and experienced. He confidently showed how to solve the issue I was having and in no time at all, I managed to fix it.
January 23, 2023
Reply from Nourish Care
Time is a crucial factor in home care, we are always available to support our users and we aim to resolve your issues as quickly as possible so you can focus on the things that really matter, supporting your clients. Thank you for the review Mamitsho.
care planner is always a 5 star…
care planner is always a 5 star service, always sorts my problems out in a timely manner, staff are friendly and always on hand to talk to me. Have been with them for 8 odd years, would never go anywhere else. Each year they increase their service to cover everything a Dom care company needs. Charges for the service are great not like other companies who charge extortionate prices. Every time I can, I promote this company online to other companies.
January 25, 2023
Reply from Nourish Care
We have been working with providers like yourself for a long time Louise and it is thanks to your partnership we are where we are today. Our system, support and people are all shaped by the wonderful providers we work with and we are proud to help support you as you deliver care. Thank you for the review.
James was very helpful and knowledgeable
James was very helpful and understood exactly what the issue was. It did take a little while for this to be resolved as it wasn't something James could do himself, he had to refer it to a different team, but he kept me updated all the time and always answered my queries quickly.
December 22, 2022
Reply from Nourish Care
Finding the right solution is a team effort here at CarePlanner, we work with our users to build them and rely on each other and your feedback to keep improving as we work towards the future together. Thank you for the review Libby.
I liked that it was a good experience…
I liked that it was a good experience and they were very supportive. Brilliant for a small team. A little disappointed with their support team. We reported technical issues and 3 months later nothing had been done. Other than that I would highly recommend
January 24, 2023
Reply from Nourish Care
We are sorry for the delay in resolving your issue, in the future we will endeavour to keep you more informed of the development of your issue, rather than just confirming it's resolution. Thank you very much for your review Ronald, it helps us to continue improving the quality of our service.
Rae was very patient and nice, she explained everything in a nice way and keep asking if I have any questions
She was very patient and explained things in details, she volunteers to help us if we are stranded any time
January 24, 2023
Reply from Nourish Care
Every CarePlanner customer receives a dedicated Account Manager like Rae to ensure they have someone they know and trust to work with whenever they need to learn more about their system, so please reach out anytime you want to Kafi, and thank you for the review.
Care Planner training
Well presented with clear and helpful training and lots of opportunities to ask questions.
January 18, 2023
Reply from Nourish Care
Asking questions is how we learn, and we've learned so much from our users through the open, collaborative process we champion at CarePlanner, thank you for the review Margaret. Here's a long and successful partnership!
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