Care Check Ltd Reviews 5,572

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 793 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making interactions very pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and professional approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, alongside prompt response times. Reviewers are particularly impressed with the quick response times and the smooth user experience, finding the system easy to use even for complex applications. However, some customers also noted initial difficulties with the proof of ID process for those undergoing checks, though switching to manual checks resolved these issues easily.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, friendliness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Response time

Reviewers consistently express satisfaction with the promptness of response times, often highlighting quick... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class, excellent,... See more

User experience

People report positive experiences with user experience, finding the process easy to follow and the system... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a query in relation to submission of info for a DBS check, I sent an email request for help and advice. Ben Leaver emailed me and we extremely helpful and knowledgeable from the outset. He pr... See more

Rated 5 out of 5 stars

Everything went well with completion of the online application.... Easy even for me. Sarah who advised and assisted with the final stage of verifying whether or not an enhanced dbs was required cou... See more

Rated 5 out of 5 stars

Had a chase up equiry about my dbs. Emily W was very helpful with step by step instructions and information about who to contact to find out which police department it was held at. Very prompt service... See more

Company replied

Rated 5 out of 5 stars

Easy and simple to use service. All you can ask for really when submitting so many applications. Alisha was helpful in explaining my query in detail, helped me understand the process. Great customer... See more

Company replied


Company details

  1. License Bureau
  2. Business and IT Consulting Agency
  3. Employment Consultant

Written by the company

Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Customer Service Experience…

I had issues re-opening our company account after a few years of non-usage and one of Care Check's advisers; Ben Leaver, was able to resolve the issue and re-activate the account within a couple of hours of receiving the query. Great service and customer experience.

April 22, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Thank you so much for your 5-star review! We're delighted to hear you had a great experience

Rated 5 out of 5 stars

Excellent service as always provided by…

Excellent service as always provided by Choe Emptage. Quick to respond to any queries and very helpful and informative. Would highly recommend.

April 21, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Keri

We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.

Rated 5 out of 5 stars

Chloe Emptage has been superb in…

Chloe Emptage has been superb in ensuring that the application was correct and has gone through the system smoothly. Thank you and excellent service.

April 21, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Lou

Thank you so much for your 5-star review! We're delighted to hear you had a great experience.

Rated 5 out of 5 stars

Sarah Ruck was so helpful and patient

Sarah Ruck was so helpful and patient - than you:)

April 21, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Thank you so much for your 5-star review! We're delighted to hear you had a great experience.

Rated 5 out of 5 stars

Had issues with login

Had issues with login. Ben assisted via email. Quick response and issues resolved ☺️

April 21, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Thank you so much for your 5-star review! We're delighted to hear you had a great experience.

Rated 5 out of 5 stars

I use Care Check service

I use Care Check service. I am very happy with the speed of support they provide when I contact them. I would like to specifically thank Ben Leaver who provided me with great support on my account. His professionalism and understanding was outstanding. Thank you

April 20, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Thank you so much for your 5-star review! We're delighted to hear you had a great experience.

Rated 5 out of 5 stars

Speedy and very helpful

I was helped by Alisha Hewlett-Byrd who incredibly helpful and speedy with her responses. I was able to get a refund and she made it as easy as possible.

April 20, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hey Mia

Thank you for your fantastic review and support. We're so pleased we could help.

Rated 5 out of 5 stars

Always excellent service!!

Always excellent service and I appreciate how the admin interface is really easy to use, especially when there's a constant flux of applications to log. Also our advisor Sarah always assists quickly and efficiently with our queries, thank you Sarah!

April 20, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Thank you for your fantastic review and support. We're so pleased we could help.

Rated 5 out of 5 stars

Application for the DBS registration process

Where we have had a couple of issue Sara Ruck has been really helpful and responded quickly, this has made this process painless and a lot easier to navigate than it could have been.

A big thank you
Rachel

April 20, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Thank you for your fantastic review and support. We're so pleased we could help.

Rated 5 out of 5 stars

Ben Leaver at care check was so…

Ben Leaver at care check was so helpful. Excellent customer service and attention to detail. My queries were answered swiftly and I felt like someone actually cared about the issue. Thank you Ben, you are doing a great job.

April 20, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check!

Rated 5 out of 5 stars

Great Communication

Great, Fast Communication from Emily W in adding a new user to our platform.

April 20, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Helen

We really appreciate your 5-star review. Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience using this DBS checking company. The whole process was handled quickly and efficiently, which made a big difference when we needed things turned around fast.

Care Check were responsive, helpful, and easy to deal with at every stage. Any questions we had were answered promptly and clearly, and they kept us updated throughout.

Highly recommend them to anyone looking for a reliable and professional DBS service, in particular Ben who sorted the queries I had.

April 20, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.

Rated 5 out of 5 stars

I contacted Care Check for some advice…

I contacted Care Check for some advice regarding DBS checks and got a swift reply from Lily Mazgajczyk who very kindly gave me all of the information I required which really helped me and my organization out. Thank you so much!

April 17, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Jason

Thank you for your support and wonderful review. We truly appreciate it!

Rated 5 out of 5 stars

I’m giving this review to the person…

I’m giving this review to Alisha Hewlett-Byrd who answered my call. She was very kind and helpful and assisted me with everything l needed. Great service.

April 17, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Helen

Thank you for your support and wonderful review. We truly appreciate it!

Rated 5 out of 5 stars

Excellent support from Alisha

Excellent support from Alisha. She was professional from the moment the call was answered, provided clear answers to all my questions and made sure the issue was fully resolved before ending the conversation. A very positive experience. Thank you Alisha

April 17, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Thank you for your support and wonderful review. We truly appreciate it!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Super friendly and efficient. My query was resolved in just a few minytes.

April 13, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Hi Christian


We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.

Rated 5 out of 5 stars

Great and prompt service

Great and prompt service. Understanding the problem and clear communication.

April 15, 2026
Unprompted review
Care Check Ltd logo

Reply from Care Check Ltd

Good afternoon

Thank you for your support and wonderful review. We truly appreciate it!

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