I would have given a 5 star review if I had been able to get through to the service by phone quicker. I had left messages, sent a communication and had phoned all morning to no avail. Once I did get t... See more
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When you choose Care Club, you choose peace of mind. We believe all households deserve local, responsive and quality service at affordable price. Our professional, highly-skilled engineers are just a phone call away, and our team is focused on delivering a premium experience 365 days a year.
Contact info
Trigate, 210-222 Hagley Road West, Oldbury, B68 0NP, Birmingham, United Kingdom
- 0333 2412490
- reachout@careclub.co.uk
- careclub.co.uk
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Replied to 16% of negative reviews
Typically replies within 1 week
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Great service from Care Club
Great service from Care Club
Helpful, knowledgeable & kept me updated every step of the way
Care Club Is it Worth it …………
Although the plumber was a little after the scheduled timeline he was really friendly and efficient. Done within the hour gave us lovely feedback with regard to the job he carried out for us. He was a great advert for Rightio Plumbers and the care club. Worth the monthly outlay for peace of mind. Yes it was worth it!
Service was prompt
Service was prompt, very pleasant technician.
Service completed.
Office staff also pleasant and very helpful.
Spares needed were ordered and fitted 24 hrs later
Very happy with the Service.
Very happy with job done.
efficient approach
efficient approach by engineer who was caring, helpful and valued the customer
Very thorough service
Prompt arrival; a very keen young engineer that provided an extremely thorough boiler service. please send him again next time.
Easy to make appointment at a…
Easy to make appointment at a convenient time.
Advance notice of exact time within allocated time slot. A friendly , efficient and courteous engineer. Tidy worker, job completed in a timely fashion. Thank you
Excellent service throughout
Excellent service throughout. The initial phone call was handled very well, with a timely appointment scheduled the next day with a sensible time slot. At the appointed time, Bill, the electrician, was superb. It was one of the best service experience in a long while.
Sharp practice and intimidation
This company only sends you one email before automatically renewing your policy which ties you to a contract for 1 year. They don't send any reminders or other notifications that the price is increasing. They do not respond to your emails, chatbot messages or letters you send them but are very quick to send you threatening letters and texts. I do not recommend them at all. They're all about getting your money.
Small job made difficult as I had bought the wrong sized seat.
Although I had bought the wrong toilet seat, so it wouldn't fit without moving the toilet.
Joseph was quite prepared to go and buy a new seat that would fit my toilet, and proceeded to fit it in place so effortlessly.
thank you so very much
Brilliant service
Brilliant service. Engineers are highly knowledgeable.
Plumbing team you can count on
We had a partially blocked drain, as well as crack pipe.
The Care Team always show up when scheduled - are friendly, helpful, knowledgeable and honest. It is so nice to have a plumber option you know you can count on! That includes both the field team and the admin support team.
Great service
Great service. Efficient, friendly and sorted out my issues. It’s good that you are given notice when the engineer has finished his last job and is heading to your house b
Friendly chap did my boiler service
Friendly chap did my boiler service
This was easy to book on my policy
I would highly recommend the care club. They have helped me out more than once 😊
Very efficient polite plumber
Very efficient polite plumber
Job done everything left tidy would recommend this company. Thank you Ethan
Care Club / Rightio - new boiler & power flush
Care Club / Rightio company have been a pleasure to deal with. Zaheer has kept me informed and updated throughout the process. Super informative and helpful, always calling at times agreed, following up with emails where requested, he couldn't have been more helpful. Shahid the Engineer; and his apprentice, who came to the property were equally as polite and efficient, competing the work in one day by working well into the evening. Highly experienced, kept me informed throughout the day, no mess or inconvenience, a really positive experience. Highly recommend!!
Daljit the locksmith arrived promptly…
Daljit the locksmith arrived promptly and well mannered nice man. He's fixed the job no fuss and made sure I was happy with the results.
The plumber was excellent and solved…
The plumber was excellent and solved our leak on the day and arrived promptly.
The only negative was the time waiting on phone to report leak... maybe a few more call handlers would help speed this up?
Problem fix and very efficient service…
Problem fix and very efficient service provided.
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