Care Club Reviews 

1,588
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 527 reviews, reviewers overwhelmingly had a great experience with this company and praised its exceptional overall service reliability. Customers consistently highlight the promptness and efficiency of the field engineers, who arrive on schedule to resolve urgent plumbing issues smoothly. Consumers frequently describe the staff as extremely polite, friendly, and respectful of their personal properties during various maintenance visits. However, some people mentioned that contacting customer support by phone could take a very long time, leading to frustrating communication delays. Other reviewers noted specific instances where scheduled appointments were missed entirely or home repairs required multiple return visits before being finally fixed.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that engineers are polite, prompt, and professional.... See more

Staff

Clients share positive opinions on staff, noting that the engineers and plumbers are polite, friendly, and... See more

Customer service

Customers had ambiguous experiences with customer_service. Some reviewers praised the prompt phone responses... See more

Response time

Reviewers mention ambiguous feedback about response time, with experiences varying widely among customers.... See more

Customer communications

Customers consistently note ambiguous experiences with contact, as opinions are divided regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would have given a 5 star review if I had been able to get through to the service by phone quicker. I had left messages, sent a communication and had phoned all morning to no avail. Once I did get t... See more

Rated 5 out of 5 stars

A lovely man came & fixed our leaky toilet. He immediately found the problems & fixed them professionally and quickly. Polite , respectful of the property & did a great job

Rated 5 out of 5 stars

We had a minor problem. The company representative came the following day, and after checking he gave us a clean bill of health. He was courteous and very helpful. We have found this company gives... See more

Rated 5 out of 5 stars

Very happy with the whole experience. Job was completed quickly and efficiently the following day. Customer Care were friendly and polite in booking the job and the plumber was also friendly and took... See more


Company details

  1. Insurance Agency

Written by the company

When you choose Care Club, you choose peace of mind. We believe all households deserve local, responsive and quality service at affordable price. Our professional, highly-skilled engineers are just a phone call away, and our team is focused on delivering a premium experience 365 days a year.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,588)

524 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very pleasant experience

A very pleasant experience. The engineer was polite and friendly and explained what he had done. He was thorough, and left us happy with the service. I would recommend Care club to anybody.

Thank you guys.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

2 big jobs - boiler replacement and all radiator valves plus thermostat updated. The engineers were punctual, polite, and skilled, and got both jobs done beautifully, leave the flat spotless afterwards. The behind-the-scenes facilitation
was also meticulous. Thank you so much.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Leaking pipe.

Before I start I would like to know what you do if your emergency is after 1900hrs because I was unable to contact anybody except by leaving a message. I had to wait until the next morning to speak to somebody about my leaking pipe. The man turned up at midday and soon found the problem and fixed it in no time at all. Could have smiled a bit more but he did the job well and left everything tidy. The office phoned just to make sure I was happy with the outcome which I was. A professional job well done but try to sort out after hours emergencies.

May 20, 2026
Unprompted review
Rated 4 out of 5 stars

After speaking to the call centre &…

Faulty Toiltet
After speaking to the call centre & explaining i had a toilet that wasn't stopping flushing. The operative booked me in with a plumber the following day. The plumber explained the ongoing issue i had & replaced a faulty syphon in cistern .

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Good job done

Engineer was polite, friendly and did his stuff without fuss. Fortunately he was slim enough and flexible enough to get into the space under the bath, which was far too difficult for me.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great job

Great job. It thought being a simple leaking, then found a broken pipe segment behind the wall. The engineer took an extra length of effort to repair the broken pipe before installing the new tap. Job very well done.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Totally brilliant

Totally brilliant. Engineer arrived promptly, and fixed my leaking toilet.
Excellent service from call out to final repair. Many thanks to all.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing company

What an amazing company. As soon as I reported the job, they give me a time for someone to come out. He arrived on time and sorted my job out in 15 minutes. I pay monthly for this service and I have to say, it's worth every penny. Really fantastic customer service. And that is rare these days!

May 15, 2026
Unprompted review

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