Care Club Reviews 

1,590
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 527 reviews, reviewers overwhelmingly had a great experience with this company and praised its exceptional overall service reliability. Customers consistently highlight the promptness and efficiency of the field engineers, who arrive on schedule to resolve urgent plumbing issues smoothly. Consumers frequently describe the staff as extremely polite, friendly, and respectful of their personal properties during various maintenance visits. However, some people mentioned that contacting customer support by phone could take a very long time, leading to frustrating communication delays. Other reviewers noted specific instances where scheduled appointments were missed entirely or home repairs required multiple return visits before being finally fixed.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that engineers are polite, prompt, and professional.... See more

Staff

Clients share positive opinions on staff, noting that the engineers and plumbers are polite, friendly, and... See more

Customer service

Customers had ambiguous experiences with customer_service. Some reviewers praised the prompt phone responses... See more

Response time

Reviewers mention ambiguous feedback about response time, with experiences varying widely among customers.... See more

Customer communications

Customers consistently note ambiguous experiences with contact, as opinions are divided regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would have given a 5 star review if I had been able to get through to the service by phone quicker. I had left messages, sent a communication and had phoned all morning to no avail. Once I did get t... See more

Rated 5 out of 5 stars

A lovely man came & fixed our leaky toilet. He immediately found the problems & fixed them professionally and quickly. Polite , respectful of the property & did a great job

Rated 5 out of 5 stars

We had a minor problem. The company representative came the following day, and after checking he gave us a clean bill of health. He was courteous and very helpful. We have found this company gives... See more

Rated 5 out of 5 stars

Very happy with the whole experience. Job was completed quickly and efficiently the following day. Customer Care were friendly and polite in booking the job and the plumber was also friendly and took... See more


Company details

  1. Insurance Agency

Written by the company

When you choose Care Club, you choose peace of mind. We believe all households deserve local, responsive and quality service at affordable price. Our professional, highly-skilled engineers are just a phone call away, and our team is focused on delivering a premium experience 365 days a year.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,590)

529 reviews in the last 12 months

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Rated 5 out of 5 stars

Plumbing Problem

Plumbing Engineer Rob came on time, was very friendly and approachable. He assessed the problem very professionally and sorted the problem out without delay. We couldn’t fault the service we received from Rightio and would recommend them.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

So pleased

From start to finish everyone was very professional the engineer was on time very respectful to myself and properly very informative on the work being carried out I myself worked in gas industry for 45 years and honestly these people are a credit to it

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Top job

Chris was courteous, helpful and completed the job in a professional manner.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

satisfied customer

The whole process was easy. I requested a visit online. The office called me back to arrange. The engineer came exactly when he said he would, and gave me warning of his arrival. Ryan, the engineer was polite and friendly, and quickly and cleanly resolved the issue with no charge. I had no complaints

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Toilet Flush Valve.

From reporting the problem to Care Club to completion of job, was easy and seamless.
Plummer Ergin attended property and quickly identified fault and carried out repair.
Replaced toilet Flush Valve.
He was both friendly and professional.
Overall excellent service.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Peace of Mind.…

As a disabled person it gives you peace of mind to know that a phone call can can solve the problem quickly; and disperse the anxiety, that you feel when you live alone.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and clean work

The engineer called today to fix leaking radiator. He arrived just after nine o'clock. He solved the problem right away and fixed the problem there and then. He was polite and did a clean job so thank you Care Club

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Leak fixed

Came out next day to fix a leak. The plumber was running a little bit late but customer service kept me well updated. Definitely recommend

April 9, 2026
Unprompted review

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