Fantastic customer service put us at ease with friendly chat. They certainly know what they're talking about & very knowledgeable with products & understanding people needs. We were able to test out t... See more
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Review summary
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The sales person ,Shane, did the first most important thing : he listened. He then found the perfect appliance for my husband’s needs. We were offered an alternative so we could make an informed d... See more
Romford showroom. Looking at mobility scooters/chairs. Luke assessed and suggested suitable scooter, with several test drives, made sure my wife was content, that I could dismantle the scooter and lo... See more
Ordering process great. Phone call after order from careco to confirm and check everything was great. Issue with logistics which has been rectified super quickly by Nathan. Thank you so much. Just awa... See more
Company replied
Company details
- Mobility Equipment Supplier
- Bedroom Furniture Store
- Hospital Equipment and Supplies Store
- Wheelchair Store
About CareCo
Written by the company
We're the UK's leading mobility retailer making every day a better day for our customers.
You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.
Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.
We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.
With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.
We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.
Reasons to shop with CareCo
Written by the company
- Price Match Promise
- We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
- Which? Trusted Traders
- Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
- 30 day returns
- Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
- Which? Best Buys
- Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
- Showrooms nationwide
- Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
- Shop the biggest brands
- From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
- BHTA members
- We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.
Trusted by Which?
Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.
Contact info
1 Turing Court, CM77 7AT, BRAINTREE, United Kingdom
- 0333 015 5000
- sales@careco.co.uk
- careco.co.uk
4.9
Excellent
71K reviews
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The opportunity to try out different…
The opportunity to try out different models and being able to ask questions about the product.
May 28, 2026
Very friendly helpful staff ,and…
Very friendly helpful staff ,and happy to take time to help us make the best choice for r needs
May 28, 2026
The Company know there stuff
The gentleman, Shane, who looked after me was very helpful and very knowledgeable. He explained the product well and demonstrated it very clearly
May 28, 2026
We went in to the Care Co branch in…
We went in to the Care Co branch in Heigham St Norwich today and were served by the delightful
Anna!
She couldn't have been more helpful.
Her knowledge of the products she demonstrated to us was amazing!
She had a lovely personality and nothing was too much trouble
She made our experience so good
May 28, 2026
Great service and easy to talk to.
May 27, 2026
Polite salesman who greeted us as old…
Polite salesman who greeted us as old friends. A pleasant change from the more usual " yeh" from other retailers. He demonstrated how to open and close my present rollator as I had been having major problems with it. Fully explained and demonstrated several other rollators as I wanted to purchase another one. No pushy sales talk, and I was quite happy with my chosen new one.
May 28, 2026
Excellent service
The sales person ,Shane, did the first most important thing : he listened.
He then found the perfect appliance for my husband’s needs. We were offered an alternative so we could make an informed decision choice.
My husband was able to use the device to check its suitability.
A big thank you to Shane who gave us personal, very helpful & informative attention.
May 27, 2026
Very professional and
Very professional and
Cooperate staff who dealt with my order on the phone
May 27, 2026
Sarah Jane at Braintree store…
Sarah Jane at Braintree store approached us as soon as we were approaching the store. We told her what we was looking for and she helped us through to the destination we was looking for. Discussed with her what we were looking for and found it straight away my wife tried the rollator she was looking for and tried it out which was very comfortable in using and we decided to buy it. Sarah Jane made us feel very comfortable in our decision.
May 28, 2026
Knowledgable staff.
Served by Ms Dobson. Prompt attention on entering showroom. Offered drink, Knowledgeable on products. Very helpful, placed order within 15 minutes. Ordered replacement wheelchair . Would reccomend.
May 28, 2026
Excellent equipment
Excellent equipment. Quick delivery. Professional people, very friendly.
February 28, 2026
very helpful
great selection of equipment, very helpful staff, have been back a couple of times for advice and always very welcoming.
May 20, 2026
Very Professional
Very good reception. Personal service. Heather fully explained everything we needed to know about the equipment, put item in the car etc. it wasn’t a case of Heather persuading us to purchase a machine, but it her professional attitude & her knowledge of the equipment which endorsed our decision to purchase.
May 28, 2026
Helpful team at Camberley
Helpful team at Camberley, organised what I wanted quickly and efficiently
May 28, 2026
Lorna
Lorna was brilliant at getting the right thing for me & she also has a lovely friendly matter
May 26, 2026
Attendant was friendly and…
Attendant was friendly and knowledgeable about the products on offer.
May 23, 2026
Nice little three wheeled tripod
I wouldn't say my experience was great, but it was easy enough though, What stopped it being great was, interaction with a real live person & not a chatbot
May 26, 2026
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