The website to renew my policy have been off the air for over 2weeks due to maintenance work. Very poor service.
Company replied
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See what reviewers are saying
Once again engineer called today to mend mobility scooter after9 weeks wait he has to order more parts ,machine not one year old disgusting service from dontcareco.catherine swan Gu344lf
Company replied
After a confirmation phone call to give me a time of arrival Keith and Ahmed delivered, assembled and gave a demonstration of my dads new reclining chair. I could not be happier with the service we re... See more
Helpful. But I would prefer the legally-required blurb to come in writing when you send the confirmation of the policy rather than have to sit through it all on the telephone before the conversation h... See more
Company replied
Contact info
12 Sceptre Court, Sceptre Way, Bamber Bridge, PR5 6AW, Preston, United Kingdom
- 0333 331 3883
- admin@carecoprotectandgo.co.uk
- carecoprotectandgo.co.uk
2.8
Average
40 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Insurance service
Excellent customer service team with full knowledge of the product and has all the patience to explain slowly and clearly
October 7, 2022
Reply from CareCo Protect + Go
Hi there,
We are very happy to hear you found our team knowledgeable and patient. This is the type of customer service we strive to deliver each and every time.
Thank you for taking the time to leave such wonderful feedback.
Reply from CareCo Protect + Go
Hi Alfred,
This is great news and just what we like to hear. Thank you for taking the time to leave such good feedback.
Have a lovely day.
Extremely help and friendly
Extremely help and friendly, answered all my queries. Thank you Linda Green
October 6, 2022
Reply from CareCo Protect + Go
Hi there,
Thank you for taking the time to leave such wonderful feedback. We're very happy to hear we were able to answer all your queries whilst setting up your insurance policy.
Have a great day.
Once again engineer called today to…
Once again engineer called today to mend mobility scooter after9 weeks wait he has to order more parts ,machine not one year old disgusting service from dontcareco.catherine swan Gu344lf
September 21, 2022
Unprompted review
Reply from CareCo Protect + Go
Hi Keith,
Thank you for your review. We're sorry to hear you have had a negative experience.
I think your feedback may of been intended for our main CareCo Trustpilot account as this is our insurance page, CareCo Protect + Go.
However, if you can please send your full details to admin@carecoprotectandgo.co.uk we will pass this on to the relevant department to ensure this is addressed as quickly as possible for you.
Thank you.
Peace of mind for another year
Offered a good price for a year's cover. Easy to obtain quotes and complete transaction
September 15, 2022
Reply from CareCo Protect + Go
Hi Martyn,
Thank you for taking the time to leave such great feedback. We're glad to hear you were happy with the price and process of setting up your policy.
Please do let us know if there's anything we could be doing to improve and get up to a 5* once your policy has been set up a while longer, as we're always looking to do better.
Take care.
I requested details for insurance of…
I requested details for insurance of my daylong mob scooter.which I accepted after being spoken to by a very polite and helpful telephonist.
September 7, 2022
Reply from CareCo Protect + Go
Hi Rodney,
Thank you for taking the time to rate our service - we are very happy to hear we were able to assist with your mobility scooter insurance requirements.
Please do let us know if there's anything we could be doing to improve and get up to a 5* once your policy has been set up a while longer, as we're always looking to do better.
Take care.
The Gentlemen I spoke to about insurance cover.
The Gentlemen I spoke to about Insurance cover for Mobility Scooter were Brilliant they were very helpful courteous and soon had things arranged.
September 7, 2022
Reply from CareCo Protect + Go
Hi Jacqueline,
Thank you for taking the time to rate our service. We are very happy to hear our agent was able to assist with your scooter insurance requirements.
We always strive to provide our customers with the best possible service and we are glad this has been acknowledged.
Have a lovely day.
the service I received was exceptional
St John was exceptional. He explained everything clearly and understandable. Answered every question and checked the one he did not know the answer to
September 5, 2022
Reply from CareCo Protect + Go
Hi Carole,
This is brilliant news - we will be sure to pass on your kind words to St John.
Thank you for taking the time to rate our service.
Have a great day!
Easy to fill in everything explained …
Easy to fill in everything explained and such a great price, i would recommend to all
September 5, 2022
Reply from CareCo Protect + Go
Hi Elsie,
Thank you for the 5* rating! We are very happy to hear you were satisfied with the customer service provided.
Thank you for taking the time to leave such wonderful feedback - have a great day!
The price was right.
Although this experience was over the telephone it was a pleasure to speak to someone who was articulate and pleasant to deal with. Everything was well explained and the price was right.
September 1, 2022
Reply from CareCo Protect + Go
Hi John,
Thank you for a brilliant review and of course for the 5* rating.
We are very happy to hear our agent was able to assist with your scooter insurance and you were satisfied with the customer service provided.
Have a wonderful day.
Laura explained all I needed to know…
Laura explained all I needed to know and was very friendly and helpful
August 31, 2022
Reply from CareCo Protect + Go
Hi Raymond,
Thank you for taking the time to rate our service.
We are very glad to hear Laura was able to assist in helpfully setting up your new policy.
We hope you have a great day!
Helpful
Helpful. But I would prefer the legally-required blurb to come in writing when you send the confirmation of the policy rather than have to sit through it all on the telephone before the conversation has even begun.
August 22, 2022
Reply from CareCo Protect + Go
Hi Margaret,
Thank you for taking the time to leave a 5* rating.
Thank you for your comments with regards to our service, we welcome all feedback and will definitely take this on board.
Have a lovely day.
Reply from CareCo Protect + Go
Hi there,
Thank you for leaving such wonderful feedback. We are happy to hear you were satisfied with the service provided and found the process simple.
Have a lovely day.
Mobility scooter insurance
Phoned answered quickly and spoke to Lauren who explained options.
August 12, 2022
Reply from CareCo Protect + Go
Hi Shirley,
Thank you for taking the time to leave a 5 star review!
We are very happy to hear Lauren was able to assist with setting up your mobility scooter insurance.
Have a great day.
Reply from CareCo Protect + Go
Hi Bruce,
Thank you for taking the time to leave a 5* rating! We are very happy to hear you were satisfied with the service provided.
Have a great day!
The lady was very pleasant to talk to.I…
The lady was very pleasant to talk to.I was put at ease right away and she was easy to understand,thank you.
August 8, 2022
Reply from CareCo Protect + Go
Hi Richard,
Thank you for this wonderful feedback. We're very happy to hear you are satisfied with the service received.
Have a great day.
Everything was explained clearly to me
Everything was explained clearly to me. I asked for a return call at a better time and it was booked for 2days later. They phoned me and I was able to take out my insurance for another year. Everything went very smoothly and professionally. Very happy with the end results.
August 5, 2022
Reply from CareCo Protect + Go
Hi Kathy,
Thank you for taking the time to leave such a brilliant 5* review. We are very happy to hear you were satisfied with the service you received when taking out your insurance.
Have a great day.
Very good glad we’re reminded that we…
Very good glad we’re reminded that we needed to renew the insurance.thank you top marks
August 2, 2022
Reply from CareCo Protect + Go
Hi Patricia,
Thank you for taking the time to rate our service.
We are very glad to hear you were satisfied with the renewal process.
Have a lovely day.
Scooter insurance…
I needed to change my scooter insurance from Mark Bates to Careco. I began a chat on the site, because I am deaf. I gave my wife's phone number, as I was asked if they could speak to somebody.
A very nice young lady phoned my wife, explaining what was needed, and the insurance was changed without a problem.
July 25, 2022
Reply from CareCo Protect + Go
Hi John,
Thank you for taking the time to leave such great feedback.
We are happy to hear you are satisfied by the customer service provided.
Have a lovely day.
Insurance
I spoke to a gentleman called Sean who was very knowledgable and helpful and I was able to get cover for my scooter and electric wheelchair.
July 20, 2022
Reply from CareCo Protect + Go
Hi Louise,
Thank you for taking the time to rate our service. We are very glad to hear Sean was able to assist with setting up your new Mobility Scooter policy.
We hope you have a great day!
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